My son had his wedding at this property, and I will say that It's a beautiful property and the CSM was great! However, that's as far as it went. Let me see where to start... Well I pre paid rooms in cash for several family members to avoid my cc getting hit hard. The process went well, until 30 min. into the reception. The FD was giving out our occupied room keys to non-registered guests. We knew these folks, but never authorized them to give out room keys! My son's room was thrashed and used as a watering hole. Apparently, his room wasn't the only one that keys were given out... I decided to get my niece a room with her husband because they were having such a good time and they still wanted to stay. So, I walked over to the FD and spoke to a young lady. I told her that I needed another room for my niece who has decided to stay. She asked if she should charge it on my cc on file. I indicated No. I gave her my AMEX instead with specific instructions that they are not allowed to post anything on the room. I also mentioned for her not to link this room to my room. My niece stayed and apparently gave the FDA her information. Around 10 pm, we all left to the club for an after event. We had to be back early because I pre-paid for brunch the next day. Here is when we went further South!
Brunch was set for 11:15am. My son called are room around 10am indicating that people were already eating. Well I flipped a gasket and called the FD. The young lady indicated that her manager told her to give out yellow tickets fro brunch. Our tickets were white! Apparently, the FD was giving out tickets like if the brunch were a free marketing event!! I will say that Chris, the FB Asst. Manager jumped in and stopped the money bleed. Chris, Thank you!!! and my cc thanks you!!
Overall, this would have been a flawless event if it weren't for the drop of the ball from there FD staff! you can't just give room keys away to unauthorized people.... The FD needs training in security compliance, guest relations, customer service and confirming an ID check before issuing keys. Don't get me wrong, they have their stars like Jesus. Mya (not sure if I spelled it right).
- Official Description (provided by the hotel):
- Look no further. The elegant University Plaza Waterfront Hotel stands on the water's edge alongside Stockton's beautiful Delta waterway. ... more less
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- Also Known As:
- Sheraton Stockton
- Lexington Plaza Waterfront Stockton
- Regent Stockton