My family has been coming to this hotel for a couple of years now for my daughter's softball tournaments. This hotel is the jewel of Stockton and has become a home away from home. When I check in, I am greeted with warm smiles. I had an issue with a reservation that I thought I had made, but it wasn't showing up in the computer, and Jean, the Front Desk Manager was able to get me in a room with a King bed, but I really needed a room with 2 beds as we were 2 adults and 2 kids. Jean said she would try her very best and would call me back in a couple of days with news either way. I thought to myself, "ya right, that's what they all say." Well, to my surprise and delight, Jean called me back the very next day and was able to switch my room to a room with 2 beds.
Most recently, we were there for a 16U Girl's Softball tournament. That Saturday night, there happened to be a HUGE costume party for Halloween. The person who checked us in was very considerate in giving us a room on the opposite wing so that the girls wouldn't be kept up by the ruckus. It was very quiet in the room and the girls were able to get a good night's rest.
Everytime I check in, I am greeted like I am coming home with the front desk personnel always having warm smiles, and the words, "welcome back". I wish I remembered all their names, but will make it a point next time. Everyone is GREAT and extremely helpful.
CC at the bar and restaurant is the BEST. She is always accommodating, fun to talk to and her service is impeccable.
The Go-to guys Greg and Rick are wonderful and make sure the property is safe, everyone is having a good time and truly care for the hotel like it is theirs.
I look forward to going back and will not stay in any other hotel in Stockton!
PS Even though the hotel houses The University Lofts, this has never been an issue or concern.