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“Preferred Place to Stay in Stockton”

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Residence Inn Stockton
Ranked #3 of 26 Hotels in Stockton
Reviewed January 11, 2014

Hubby and I travel to Stockton frequently to visit family. This hotel and the Courtyard Marriott (adjacent) are the only hotels I would stay at while in Stockton. There are many parts of Stockton that are not safe and as mentioned in previous posts, crime is an issue. The Residence Inn and Courtyard Marriott are located in one of the nicer, less crime ridden neighbors in Stockton. The hotel is kept up nicely, rooms are spacious and well accommodated, staff is friendly, free breakfast buffet is good and they are pet-friendly (with $100 pet fee per stay). I haven't been to the 'newer' Hilton on the other side of the I-5 (neighborhood in general is OK at best) but that would be my third choice if the Residence Inn or Courtyard Marriot were booked.

  • Stayed: December 2013, traveled with family
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1  Thank P D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie G, General Manager at Residence Inn Stockton, responded to this reviewResponded January 17, 2014

Thank you SO much for the 5 star scores and the wonderful feedback, P D! We are happy to hear the you enjoy our location, comfort and service especially. We absolutely pride ourselves on making our guests feel at home and among friends. Thank you for continuing to choose both of our Marriott hotels when coming to Stockton, we appreciate your loyalty. Do not hesitate to contact me directly if you encounter any questions about availability, I will happy to help you on your next visit to Stockton.

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74 - 80 of 136 reviews

Reviewed December 15, 2013

The good news: Friendly desk and housekeeping staff, spacious and clean room.

The bad news: A bit smelly & stuffy, with people obviously violating the nonsmoking policy. Totally unsafe and lacking in security cameras. Our car, though locked was broken into with about 800.00 worth of stuff stolen including irreplaceable dog gear and our GPS.
Our insurance has a 1,000 deductible and when I asked the manager directly in a written letter about consideration of comping our stay (over 400.00 for two nights), I was given the "we can't be responsible..." No, I know they aren't responsible, but, in the interest of good business, I believe that a comp, or some credit should have been issued, especially, if the manager is accurate in saying this "doesn't happen very often". But, she also said every couple of months, so I think that is too frequently to be without security cameras with periodic, roving security which only starts at 11:00PM.
We only had our car vandalized at a Hotel once and it was about 20 years ago at a high end resort in NewPort Beach, Oregon. The management covered the stay of everyone whose vehicle had been broken into.. .
Unless the property invests in security cameras, I do not think you can assume that either you, or your vehicle, will be safe here.

  • Stayed: November 2013, traveled with family
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5  Thank Corrinne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie G, General Manager at Residence Inn Stockton, responded to this reviewResponded December 17, 2013

"I can certainly understand that this is frustrating and a saddening experience. While this does not happen often by any means, I have had experience both professionally and personally with this type of loss. We are dedicated to providing our guests with a safe and secure experience which is also why we post and advise guests to remove all belongings, as the hotel is not responsible for any theft or damage. Because criminal activity can happen at any place, any time, this is general practice for parking facilities." Unfortunately, the installation of security cameras can not guarantee that this will prevent nor capture the criminal activity, but we appreciate and have consulted with our security company.
"These unforeseen situations are upsetting, especially when there is no physical evidence of damage (such as broken glass or a damaged lock on your vehicle) to alert anyone sooner. We not only have mobile patrol through our lot throughout the evening, we also have a staffed security guard to complete foot patrols a minimum of once every half hour. Our security company has installed electronic touch points throughout the hotel property to ensure that the rounds are completed, it was documented that they were done throughout last night. Based on the information you provided, we do not know what time this occurred or if it was during securities watch."
I have notified our security company of the occurrence so that they are aware as well.
Once again, we are very sorry that this happened during your stay with us."
We are sincerely dedicated to ensuring guest safety and security, (excerpts were directly taken from my response to the guest as well). We appreciate your feedback.

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Reviewed December 1, 2013

My family spent a fabulous Thanksgiving weekend in Stockton. Our room was spacious and very comfortable. The complimentary breakfast was fantastic. Although Stockton is considered to be ghetto, this part of Stockton is not. I've stayed at many four-star resorts internationally, and this facility is definitely four star. I will stay here whenever I visit Stockton from now on.

  • Stayed: November 2013, traveled with family
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2  Thank BbqBry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie G, General Manager at Residence Inn Stockton, responded to this reviewResponded December 7, 2013

BluiCSR, we are so delighted that we were able to take care of you and your family over the Thanksgiving holiday. Thank you for the great review of our hotel on all categories! Our goal is to make sure our guests feel comfortable and safe and as though you were at a "home away from home", even if it is just for a few nights. Knowing that we are your hotel of choice when you return, is this highest compliment of all!

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Reviewed November 19, 2013

We stayed overnight while our daughter sang for an honor choir event at UOP. We were nervous given Stockton's reputation of crime and gangs. We found the hotel to be in a very nice area situated back from busy March Lane. The facility looks nice and lobby, breakfast rooms and room were all fresh and clean. Breakfast was more than the usual waffle and cereal. Eggs, fruit, bagels, very nice. Room was large with a nice kitchen. The refrigerator (full sized) was a little noisy but it didn't wake my daughter up and we were in the bedroom. Nice bed and great pillows. I absolutely would stay here again!

Room Tip: We asked for a quiet room and were given 203.
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  • Stayed: November 2013, traveled with family
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1  Thank kingsburgguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie G, General Manager at Residence Inn Stockton, responded to this reviewResponded December 7, 2013

Thank you for choosing to stay with us for your daughter's event in Stockton! We are glad you were get a good night's rest and enjoyed our complimentary breakfast buffet. We are all suite property, so all of our rooms are nice and spacious for you and your family. Please don't hesitate to let us know if there is anything further we can do to make your stay more enjoyable, such as sending someone to look at the refrigerator. We look forward to your next visit to the Residence Inn Stockton!

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Reviewed October 24, 2013

You can tell that this property is an older Residence Inn, however the rooms and property are very well kept and clean. The staff was friendly, breakfast was your normal hotel breakfast but if you get a free breakfast you can't expect restaurant quality and too many people think they should. The staff was helpful when questions were asked, the room was very nice and the exceptionally clean and has been recently updated. The decor was very attractive. Would definitely stay here again.

  • Stayed: October 2013, traveled with family
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Thank urlacher54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie G, General Manager at Residence Inn Stockton, responded to this reviewResponded October 29, 2013

Thank you for staying with us Urlacher54! Although our property was built in 1997, we just completed a rooms and corridor renovation in May of this year. We are also going to be updating our Lobby and Meeting rooms next, so it has been a very exciting 2013. Glad you enjoyed our breakfast, service and new decor... each element is important for you and your family during your stay so that you can enjoy your experience with us. Come back and visit us!

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Reviewed October 5, 2013

Convenient location and good restaurants within walking distance. Room was spacious and clean. Completely refurbished with new hip colors and comfortable, attractive furniture. Breakfast was quite nice with a good selection of traditional breakfast foods. My room location was far from the office which could explain why the Wi-Fi was extremely week. Definitely would stay here again.

Stayed: October 2013
Thank C L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie G, General Manager at Residence Inn Stockton, responded to this reviewResponded October 24, 2013

C L, thank you for the fabulous review! We glad you like our renovated rooms, the decor is very modern and gives a great new energy to our suites. I am sorry to hear about the weak Wi Fi signal, we have access points through out the hotel and would have been happy to see if one happened to be down. We know how slow internet can be frustrating! We appreciate the great feedback about the cleanliness and friendliness, I'll make sure the staff is recognized for another job well done. Come back and visit us!

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Reviewed September 17, 2013

We travelled to Stockton to participate in a family wedding. We have 3 children, ages 13, 7, and 4. We stayed in a 1 bedroom; had a queen bed in the bedroom, a fold out sofa sleeper in the living room and they brought in a complimentary roll away bed that fit well in the living room. My biggest concern was feeling safe in the overall location in the city, as well as in the hotel. This hotel is in a very nice, safe, quiet area and I had no concerns of safety once we arrived. The room was clean and well appointed and they brought us extra pillows and blankets once we got the beds set up. The complimentary breakfast was great; they had scrambled eggs, sausage, potatoes, waffles, bagels, english muffins, cereal, etc to choose from. We would definitely stay here again in the future.

Room Tip: We stayed in room 220....right above the pool/spa and basketball/tennis area. We were first concern...
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  • Stayed: September 2013, traveled with family
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Thank busymomofthree71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie G, General Manager at Residence Inn Stockton, responded to this reviewResponded September 19, 2013

We are thrilled to hear about your recent stay with us! It is so important for your to feel safe and secure and know that you are in good hands, especially when travelling in an unfamiliar area. Our location in the Brookside area of Stockton is not only quiet, but also convenient. I'm glad you enjoyed our complimentary breakfast, we try to provide several options for guests of all ages! We certainly look forward to your next visit in Stockton, thank you so much for making us your hotel of choice.

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Additional Information about Residence Inn Stockton

Address: 3240 W March Ln, Stockton, CA 95219-2341
Phone Number:
Location: United States > California > Stockton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Stockton
#5 Business Hotel in Stockton
Price Range: $179 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Stockton 3*
Number of rooms: 104
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Also Known As:
Residence Inn Stockton Hotel Stockton
Stockton Residence Inn

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