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“Confused by good reviews”

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Quality Inn & Suites -- South San Francisco
Topeka, Kansas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Confused by good reviews”
Reviewed February 19, 2014

I booked a room for one night at this hotel through my work travel agent. They had made a mistake with the number of people staying in the room. When I checked in I told the gal at the front desk that there were 5 of us. She checked me in and didn't say another thing. Several hours later when I walked through the lobby the same gal was very rude with me and told me she was now going to charge me an additional $20 per person plus an additional $15 per person for the breakfast buffet. This hotel is not that nice and was not worth that much additional money. I was really confused by all the excellent reviews, this person at the front desk was very rude and the hotel was not that nice. She was so rude we ending up moving to a hotel across the street.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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333 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Tucson, Arizona
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 29, 2014

The rooms at this Quality Inn were very comfortable. The breakfast options were enjoyable too. But it was the staff that made the stay extremely enjoyable. They were always helpful, friendly, and willing to answer all questions. I would stay here again in a heartbeat.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vincent a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 19, 2014

I visited SF for the first time this past week and booked this hotel mainly on price, availability (big conferences in town limited room availability everywhere), and strength of reviews. It did not disappoint. I was expecting a comfortable place to stay and not much beyond; however, the family that owns the place goes out of their way to treat you like their own. Truly amazing: excellent recommendations on places to eat, things to do, how to get around, and help with anything you might need. Truly, I felt like I had a personal concierge that was just a call away at all times, from wherever I was. They even helped me navigate my way through town after 10pm. You don't find service like this very often.

Stayed January 2014, traveled on business
Helpful?
1 Thank Unique_Handle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SACRAMENTO
Level 4 Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 19, 2014

We stayed at this small but clean hotel the night before our flight to Florida and a Caribbean cruise as a a park and cruise option. The property is very clean with average size rooms, typical amenities and friendly staff. The breakfast is also very nicely presented. The plus though, was the park and fly as we were able to keep our car parked right in front of the entrance for 10-nights and retain our keys while we were gone. This is nice considering many park and fly options to SFO require you to leave your keys as they will move your car to another location. They provide a taxi in the morning to SFO, and upon return, you can just grab a cab at the airport and they will refund your fare ($15) you paid to return. For the price you pay (149.00), it is much more convenient and less expensive than long-term parking at the airport. Plus, you get a room overnight before your trip without the hassle of worrying about making your flight because of traffic.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, California
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 17, 2014

Stayed here for a week for conference in downtown San Francisco. Clean, comfortable, very friendly and helpful staff and excellent value. Convenient location in South San Francisco. Easy drive to downtown in 15-20 minutes and room rates are less than a third of the downtown hotels. Hot breakfast served, room has microwave and fridge, comfy bed and furnishings, cable includes HBO, free parking. Lots of good restaurants, groceries and other shopping nearby and staff very knowledgeable about the area and made some good suggestions. No onsite laundry but there are multiple coinops and cleaners nearby. There is a Costco down the street with discounted gasoline for members. Hotel contracts with a local cab company to provide free transport to and from SFO, you will need to make reservation for the time you want. Hotel staff were very helpful in obtaining inexpensive car rental near the hotel, cheaper than at the airport. SFO itself is less than 10 minute drive and can access BART from there if you prefer public transit. Will definitely stay here again next time in the area.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sugarbear13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California, USA
Level 4 Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed December 29, 2013

We stayed at this Quality Inn for two nights while visiting San Francisco. Just to clarify, we did not fly in or out of SFO; this hotel is simply a great place for visiting as a tourist!
The room was exceptionally clean, well-furnished, and comfortable. We had a refrigerator, good heating, and convenient free parking. The breakfast was great with many choices, and the staff people were always friendly and eager to please.
Location is superb, as well, just a short drive from the Daly City BART station (when we used public transport to visit Pier 39 and Chinatown) and convenient to 19Th Avenue (to drive to Golden Gate Park, Fort Point, and Muir Woods). Most of the hotels in the city are near downtown with problematic parking, high rates, and not at all convenient to Golden Gate Park. While all hotels in and around San Francisco tend to be expensive, the rates at this hotel were not so painful for the location and the quality received. Would definitely stay here again the next time in San Francisco!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GroupLeaderSJHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 26, 2013 via mobile

My husband and I visited this hotel November 30-December 2. The hotel was very nice and offered hot breakfast daily. The front desk staff were very friendly and helpful. The rooms were very clean and had updated thermostat controls and cable. We came to this hotel because it was not far from Candlestick Park.

Stayed November 2013, traveled as a couple
Helpful?
Thank standards21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites -- South San Francisco

Property: Quality Inn & Suites -- South San Francisco
Address: 410 S Airport Blvd, South San Francisco, CA 94080-6908
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 28 Hotels in South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn & Suites -- South San Francisco 2.5*
Number of rooms: 45
Official Description (provided by the hotel):
Welcome to the Quality Inn & Suites, a South San Francisco hotel near the San Francisco International Airport. The Quality Inn & SuitesTM hotel is ideally located minutes from famous downtown San Francisco attractions like Chinatown, Fisherman's Wharf and the Golden Gate Bridge. Business travelers will appreciate conveniences like large work desks, data port telephones and access to copy and fax services. ... more   less 
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Also Known As:
Quality Inn And Suites -- South San Francisco
Quality Inn & Suites -- South San Francisco Hotel South San Francisco
Quality Inn South San Francisco
South San Francisco Quality Inn

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