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“Spacious, well appointed room, clean, good service”

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Holiday Inn San Francisco - Intl Airport
GreenLeadersBronze level
Anaheim Hills, Ca
Level 5 Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Spacious, well appointed room, clean, good service”
Reviewed November 12, 2013

Based on reviews, sounds like the hotel has updated some rooms, but not others. I stayed in room 504 which was spacious and nicely furnished and appeared to be recently remodeled. I had a nonsmoking king room which included a desk, dresser, large sofa, good bedside lighting, HD tv with HBO, and free internet. Just steps from the San Francisco Conference Center. Houghlihan's restaurant in the hotel is decent. Negatives were a view of the parking lot from the room and very slow internet.

Room Tip: Room 504 on the top floor is recently updated.
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ski_dive_fiend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnIntlArpt, Public Relations Manager at Holiday Inn San Francisco - Intl Airport, responded to this review, November 14, 2013
Dear ski_dive_fiend,
Thank you for your review! We are glad that you enjoyed stay while at the Holiday Inn SFO Airport. As noted all our rooms are equipped with multiple value add amenities which makes every guest's stay a comfortable one. Hope to host you again in the future.
Sincerely,
Holiday Inn SFO Airport
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671 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Fort Lauderdale, Florida
Level 5 Contributor
97 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed November 8, 2013

The hotel is very close to the airport. It has a shuttle that runs every 30 minutes, but not all night long. It was my own mistake for not checking more carefully when I booked a room, as I was shocked that they charge for over night parking. Therefore I returned my rental car a day early to avoid the parking charge. The room was spacious but it and the bathroom are starting to show their age. They offer no complimentary breakfast, lobby coffee or newspapers. They lobby area was very loud due to the adjoining bars, restaurants and common rooms. I would recommend the hotel for the location only, but nothing more. Lower star rated near by hotels offer more value for the money.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xenabird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn San Francisco - Intl Airport, responded to this review, November 26, 2013
Dear Xenabird,

Thank you so much for your recent comments. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. I'd like to apologize for the issues you experienced at our hotel. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare
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Trumansburg, New York
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 29, 2013

Spent our final two nights in San Francisco here. Our room was great and very quiet for sleeping. Unfortunately during our first night, someone in a neighboring room was smoking in their bathroom (our whole floor was non-smoking) and must have been running their exhaust fan, which pulled the smoke into our room. Because it was so awful we had to vacate our room for over an hour while the opened window aired it out. There really was nothing the hotel could do, but they did offer to move us, or use an air purifier. Because we had already stayed in three other hotels on this trip, and the front desk told us everyone around us checked out, we decided to stay in our room. The hotel did use a purifier and upon returning later the next day there was no remnant of the stench.

All in all the staff were helpful and supportive.

Room Tip: This hotel does have smoking area rooms so be aware.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorothy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria
Level 5 Contributor
74 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed October 26, 2013

Yes, it's convenient to SFO with a shuttle bus that runs every 30 mins and no...there is not airport noise in the room. The lobby has been updated but this only really serves to highlight how tired the rest of the accommodation is. My room was a fair size but quite tired. Major 2 issues I had with this place was firstly the lack of sound proofing..I heard what was going on in the room next door and must say I didn't enjoy that...and 2nd..the price...after taxes I paid almost $300/night which I felt was not good value..I enjoyed much ,much better quality accommodation elsewhere in my 2 weeks in the US for mush less price. The hotel is next door to a convention centre and you cop a convention centre charge in the room rate as well...seems a bit steep. I'll avoid next time.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MA_JA_AUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn San Francisco - Intl Airport, responded to this review, November 11, 2013
Dear MA_JA_AUS,

Thank you for leaving us a review. I am glad to hear you like our convenient location. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry for any inconvenience the noise from the other room may have caused you during your stay and for the rates you encountered. We do value the comments we receive from our guests as these help us improve the quality and service that we offer. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Jakarta
Level 6 Contributor
190 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed October 26, 2013

This is the second time I stayed at this Holiday Inn, the room is spacious but the facility is getting old and needs remodeling very very soon. Some of the receptionists need further training so they can assist guests more professionally. Also, they should pay attention on providing more English newspaper despite the increase of Chinese speaking guests, as it ran out of it for the 2 days I stayed at the hotel.

Room Tip: Ask for the rooms facing the sea.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DannyHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnIntlArpt, Public Relations Manager at Holiday Inn San Francisco - Intl Airport, responded to this review, October 28, 2013
Dear Danny HS,

Thank you for leaving us a review as well as for returning to stay with us. We have recently upgraded our hotel lobby and are in the process of remodeling the rooms. Rest assured, there will be enough English newspapers on your next stay with us!

Sincerely,
Holiday Inn SFO International Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 23, 2013

The hotel itself is just average. It's clean, affordable and 5 mins from the airport. (no airport noise though). The hotel restaurant is a Hoolihan's, but the food was just average too. The staff is what makes this hotel. Upon arrival, we discovered that housekeeping had turned on the heat in our room and left it blowing for hours. It was very hot and stuffy...not what you need after a 5 hour flight. I called the front desk to request a fan. I was told a technician would come up and investigate. He knocked on the door about 3 mins later, entered the room and immediately called back to the front desk for them to give us another room. He even offered to help us with our bags. Problem solved within 15 mins of arrival. My only real complaint on this hotel is the limited TV station selection with no station guide.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cheryl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnIntlArpt, Public Relations Manager at Holiday Inn San Francisco - Intl Airport, responded to this review, October 28, 2013
Dear Cheryl M.,

Thank you for your review regarding your experience at our hotel. We take pride in our staff at the Holiday Inn SFO Airport and are glad that they were able to make your stay comfortable with us.

Sincerely,
Holiday Inn SFO Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antioch CA
Level 4 Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 20, 2013

Great Hotel for 1 or 2 nights before or after a long flight. Looking around the hotel you can tell they are making a serious attempt to get the place in condition . After reading some of the reviews I was concerned about the cleanliness and maintenance but it can easily be noticed they are making changes. Front desk was helpful by giving me complimentary razors after I left my razor at home. The onsite restaurant and Bar is a huge plus making it convenient for food and drinks since there is really nothing in walking distance.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aaron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnIntlArpt, Public Relations Manager at Holiday Inn San Francisco - Intl Airport, responded to this review, October 28, 2013
Dear Aaron S,

Thank you for leaving us a review. We are glad that you enjoyed your stay with us and noticed the upgrade we've recently made to the hotel. Will pass along your praises to our restaurant; Hoolihan's. Looking forward to your next trip to San Francisco.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn San Francisco - Intl Airport

Property: Holiday Inn San Francisco - Intl Airport
Address: 275 S Airport Blvd, South San Francisco, CA 94080-6703
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn San Francisco - Intl Airport 3*
Number of rooms: 224
Official Description (provided by the hotel):
The Holiday Inn San Francisco International Airport North is located in the birthplace of Biotech and ideally situated for travelers. It is adjacent to the South San Francisco Conference Center, just 1.5 Miles from the San Francisco International Airport, a short distance to DowntownSan Francisco, Less than 30 minutes from Silicon Valley, right off Highway 101, with easy access to Interstate 280 and 380. The hotel features 224 spacious rooms, a brand new lobby with marble floors, fireplace, and all accommodations are thoughtfully appointed with modern amenities such as Overnight Parking at $10.95 including tax, Free High Speed Internet Access,Free Airport Shuttle Service, and 24 Hour Fitness Room. Along with the South San Francisco Conference Center s 16,500 square feet of premium state-of-art Conference Facilities, we offer 6 additional rooms totaling 23,000 sq. Ft. Of Meeting Space. A friendly welcome awaits families and tourists at our hotel. We are located near many tourist attractions such as Fisherman s Wharf, Chinatown, Golden Gate Bridge, Harding Park Golf Course, SBC Park, home of the San Francisco Giants, Monster Park...Go 49ers!, Great America Amusement Park, and the Cow Palace. For business travelers, we are near Genentech, Amgen, Cell Genesys, and United Airlines Western Hub offices. ... more   less 
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Also Known As:
Holiday Inn San Francisco - Intl Airport Hotel South San Francisco
Holiday Inn San Francisco Airport
South San Francisco Holiday Inn
Holiday Inn South San Francisco

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