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“Basic Hotel For Single Night Near the Airport”

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Holiday Inn Express San Francisco Airport-North
Reviewed September 2, 2012

This is your basic Holiday Inn Express. Nothing fancy, but for a short stay, this is a very good value. You have everything you need for a one night stay, but probably no more. It's very close to the airport and the hotel provides free shuttle service in both directions. The rooms were basic but fine and the price was right. There are limited food options around the hotel. Then include a McDonald's next door, and an ihop down the street, but otherwise there is not much in the way of restaurants or stores within walking distance of the hotel. The hotel staff were all helpful and anxious to please the bussiness traveler. The hotel also offers free wi fi.

  • Stayed: August 2012, traveled as a couple
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1  Thank evans81051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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337 - 343 of 562 reviews

Reviewed September 2, 2012

We've stayed at Holiday Inn Express properties all over the country and have never had a bad experience. This one was disappointing, indeed. I'll start with the positive aspects of our stay...the rooms were clean and tastefully decorated and the airport shuttle system worked efficiently. But, that about sums up the good things. We didn't get more than an hour of sleep the night we stayed there. We were given a room in the middle of a hallway full of international teenagers. They ran up and down the hall slamming doors ALL night long! I spoke with the kids, the chaperones and the front desk clerk and got no help with this matter. I would have switched to a different floor, but that wasn't offered. I was secretly hoping to seek revenge on the kids by waking them up on my way out to my 4am shuttle, but their party was still going on...darn! I've since written to the hotel manager and to corporate guest services and have gotten no response. I'm a Priority Club member, but will switch allegiance after this experience.

Room Tip: Ask for a floor without teens running rampant.
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  • Stayed: August 2012, traveled as a couple
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Thank dfries10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn Express San Francisco Airport-North, responded to this reviewResponded September 18, 2012

Dear dfries10,

Thank you for being a Priority Club Rewards Member and taking the time to write us a review. I am pleased that you liked our room accommodations and you found our airport shuttle service suitable to your needs. I apologize that your stay was negatively affected by the noise levels at the hotel. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Pam G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2012

The hotel is short 15-20 minutes drive from downtown San Francisco (very convenient) and looks quite new and clean. They definitely have housekeeping problems - we had to ask for additional towels every single day (they would keep giving us only 2 for 4 guests). Are conditioners are loud and you can hear doors slamming from other rooms. As for the free breakfast, they do serve one hot item less then other HI Express hotels. There is no pool, only hot tub.

  • Stayed: August 2012, traveled with family
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1  Thank Pawel_0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2012

Close to everything this property has just enough parking and is easily accessible from the freeway. They do have an airport shuttle and the hot tub with the exercise room right next to it make this a great property to unwind after a day of San Fran traffic.

Room Tip: higher floors have less foot traffic noise.
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  • Stayed: May 2012, traveled on business
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1  Thank johnnywhitby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2012 via mobile

They charge for parking but there isnt another place to park, this tyrned me off right from the start. Floor 3 had some sort of terrible odor. Didn't get to my room until early morning so I assume it was temporary. The room was pretty clean. The bathroom curtain rod was broken so the hotel has a bit of neglect. The breakfast was typical with pancakes, eggs, bagels, etc.

  • Stayed: August 2012
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1  Thank Muffinhead2580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEXS_Management, Manager at Holiday Inn Express San Francisco Airport-North, responded to this reviewResponded August 15, 2012

On behalf of the entire staff at the Holiday Inn Express, we would like to thank you for your stay and comments. We regret that the hotel's parking charge so adversely affected your stay with us. We will investigate the other items mentioned in your post as quality assurance is our number one goal here at the property. In fact, we have the highest quality score of Holiday Inn properties at SFO. As for the parking charge, we would like to mention that almost all hotels in South San Francisco do charge for parking. Relatively, our charge is less than competing hotels in South San Francisco and SFO and much lower than Downtown San Francisco hotels. We take great pride in providing our guests with the best value for their money.

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Reviewed August 13, 2012

Short distance from airport and they have a free shuttle service so great for a night's stay on route to somewhere else. Rooms pretty standard. I had booked a room for 3 adults with a king size bed but unfortunately the sofa in the room did not convert to a bed. There were supposedly no other rooms available and so had to pay another $25 for a rollaway bed. The staff at the front desk were not very sympathetic or helpful and I was not impressed. How can a hotel chain take bookings for 3 people and only give them beds for 2 people? Hotel chains that want to get another $25 out of you!

  • Stayed: August 2012, traveled with family
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Thank CarolAnneD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEXS_Management, Manager at Holiday Inn Express San Francisco Airport-North, responded to this reviewResponded August 15, 2012

The entire staff at the Holiday Inn Express would like to thank your family for your stay with us. In the future, please note that reservations are confirmed based on the specific room type reserved by the guest and not by the number of people stated to be in the room. Therefore, if you need a room with multiple beds, we recommend that you actually reserve a room with multiple beds. In fairness to guests who have made correct reservations, we cannot change or modify a reservation based on the number of people who arrive at check-in; otherwise, we would be unable to accommodate guests who actually reserved their desired room type.

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Reviewed August 7, 2012

Nice hotel! It´s a new hotel, nice rooms and bathrooms, huge TV, very confortable bed. The neighborhood is very quite and safe.The Shuttle service is excellent. If you are looking a good hotel to have a good night of sleep it´s the perfect place.

  • Stayed: July 2012, traveled solo
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Thank amorimrodrigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEXS_Management, Manager at Holiday Inn Express San Francisco Airport-North, responded to this reviewResponded August 15, 2012

Thank you for the kind words. We hope to see you again when you are in the San Francisco area.

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Additional Information about Holiday Inn Express San Francisco Airport-North

Address: 373 S Airport Blvd, South San Francisco, CA 94080-6705
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#4 Family Hotel in South San Francisco
Price Range: $108 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express San Francisco Airport-North 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The Holiday Inn Express San Francisco Airport North is centrally located just one mile north of San Francisco International Airport and minutes from San Francisco's world famous attractions and financial district. Complimentary amenities with each night's stay include a free hot morning breakfast buffet, free San Francisco International Airport and BART station shuttle service, free high-speed wired and wireless Internet access throughout the hotel, and free use of the hotel's 24 hour business center.The hotel also offers guests an expanded fitness room and whirlpool spa. In-room amenities in all of the the hotel's newly renovated oversized guestrooms include a luxury pillow-top mattress, 32" flat panel television, microwave/refrigerator, digital safe, cordless phone, two-line speakerphone with data-port and voice mail, iron/ironing board, coffeemaker, and a large 48" executive desk with an ergonomic chair. A coin-op guest laundry facility and ATM are also available on-site.Park Stay & Go Packages are available, which can include up to 14 days of covered parking beyond your actual stay at the hotel.San Francisco City, Alcatraz, and Napa Valley Room and Tour Packages are available, which include both accommodations and tour pick-up and drop-off services from and to the hotel. ... more   less 
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Also Known As:
Holiday Inn Express San Francisco Airport-North Hotel South San Francisco
Holiday Inn South San Francisco
South San Francisco Holiday Inn

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