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“the airport shuttle is annoying...”

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Residence Inn San Francisco Airport/Oyster Point Waterfront
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
263 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“the airport shuttle is annoying...”
Reviewed October 12, 2013

I decided to stay close to the airport before my flight out in the morning in order to not get caught in traffic. I also wanted to drop the rental car in the evening so that I can safe a days rent however, the shuttle from the airport to the hotel was annoying! I had to wait 30 minutes for it to show up and than it stopped at several other places before finally reaching the Residence Inn. Not Impressed!

For 230,- USD I would have expected a bit for quality but this place was more than a youth hostle for the elderly!

Normally I dont mind the Marriott hotels but this one has dissapointed me.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sascha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark J, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this review, October 21, 2013
Thank you for your time write this review regarding your stay with us at the Residence Inn Oyster Point. I am sorry that you experienced the shuttle annoyance that you indicated on your review. I feel bad that you were dissapointed in the hotel.
If your travel plans bring you back to the South San Francisco area, I hope you will give us another opportunity to serve you as our rooms are getting updated in January. We hope to make things better the next time.
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305 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
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English first
Vancouver, BC, Canada
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed September 30, 2013

The main reason I booked this hotel was because my husband and I were traveling with an elderly family member whom we felt would appreciate having their own bedroom instead of being made to sleep on a sofa bed in the same room as us. I'm the type of person that prefers booking a hotel in the city core (downtown San Francisco). However, the price was way too expensive so I opted for a two bedroom suite with a full kitchenette and living room at the Residence Inn located in South San Francisco instead.

I was extremely pleased with this hotel. It is located 20 minutes drive from downtown San Francisco. There is free parking, and free breakfast buffet every morning. Monday through Wednesday, they have free "social night" meals for all their guests. In my opinion, it's really a full dinner for their guests, and a good incentive to try and get customers to stay with them on the less popular nights. We happen to check in just as social night was beginning on a Wednesday night, and it was a really nice treat to be able to sit down to hotdogs, hamburgers, corncobs, potato salad, unlimited beer and wine. While this is not my idea of a "proper dinner", it's nice just to be able to settle into something comforting like this after having just flown in from a different country.

In terms of quality of the accommodations, I was happy with it. Good housekeeping, clean, well-maintained. Personally, I love the suite 210 that we were staying in. It was basically like living in a 2 bedroom condo.

There are no in-room safes, but at the front desk they have complimentary safety deposit boxes for their guests, where there is only one key...they one you are given to hold on to ( I was informed that if I lost the key, they would have to get a locksmith to open it at my expense).

If I had to think of something negative to say, it would only be that there is nothing outside this hotel. I mean, no shopping malls, no small town to browse around...nothing. It's kind in an area of business park/ buildings. There are no restaurants around close by either. So, be prepared to go for a drive to get food or order food from the neighboring hotel restaurant.

Room Tip: Never book through Expedia. You will get a nicer room if you book directly through the hotel.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank travellots99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark J, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this review, October 21, 2013
Thank you very much for your "Awesome" review you gave to the hotel. I am happy to hear that the suites were spacious and met your needs. I am delighted to read that you felt our hotel was well maintained. Please come back soon.
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San Mateo, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 21, 2013

A great view of the bay, but that's about it. No frills place to stay, I left some items behind in my room, when I called back about them, they couldn't locate them. I thought the effort by the staff was what you would get from a person that really didn't care! I expected more.

Room Tip: Ask for a Bay View room, for a great view!
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidBishopp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark J, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this review, October 21, 2013
Thank you for staying with us and for writing to me about the areas that did not enhance your stay. I do apologize for the lack of response with your lost items. We were not responsive to your request and we should have made more of an effort to locate your things. Please call me at the hotel and I will personally look for your lost and found items. I hope we have another opportunity to be of service to you in the future.
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rhode island
Level Contributor
143 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed September 20, 2013

I found this place last minute, and was quite pleased with it. It is not in the city itself, but not far from it. The nice part was that there are rooms overlooking a little back-bay area, and they have balconies with table and chair.
Rooms were clean and comfy, pretty standard for a marriott property.

The staff was very helpful and helped me get the room for a second night at a good price, also drove me to the train station, because they gave me the wrong info on their complementary shuttle to downtown SF. (they have one which runs roughly from 9 am to 6pm) overall, this place is near nothing, except the local executive park, and so you need a car, unless you have the time to wait for the shuttle (apx every 2 hrs) or you could take their free airport shuttle, and then hop on the train (BART) from there, to get to the city.

Breakfast was not included with my room, but they do have a little "cafe" area, you can get basic meals there. Wifi is free, and there is a nice area outside where you can sit, overlooking the waterway.

I rated the location as very good, because I'm not a city person. i loved having the balcony, waterview, and fresh air streaming in through the slider all night long. Got to hear ducks and other birds in the morning. If these things don't make you happy, then you might consider the remoteness to be a negative. Personally I loved it!

Room Tip: Get a room with a balcony, overlooking the water. It's not spectacular view, across the water a...
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rhodeygem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark J, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this review, October 21, 2013
Thank you for staying with us and for writing to me about the areas that enhanced your stay. I am happy to hear that the staff was helpful. You mentioned that breakfast was not included, however at Residence Inn a complimentary hot breakfast buffet is offered daily. You also stated to ask for a room with a balcony. We do not have any suites that have balconies, however we have many suites with spectacular views of the San Francisco Bay. Perhaps you are referring to the the Courtyard by Marriott which is located right next door to our hotel.

We hope we have another opportunity to be of service to you in the future.
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Cathedral City, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 11, 2013

We were forced to stay overnite due to United airlines cancelling our connecting flight to Palm Springs. We are Gold elite Marriott members so we called the Residence Inn and was able to book our room at the last minute. The shuttle picked us up and we were greeted by the Front desk guy and he was incredibly nice and helpful after a stressful flight. We had a one bedroom suite and it was perfect for our needs, clean and comfortable. If I ever have a stop over in SF, this is where I will stay.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JABlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark J, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this review, October 21, 2013
Thank you for taking the time to share your thoughts about your recent stay at our hotel. We appreciate the positive comments about the nice and helpful service you received after such a stressful flight. Our goal is to make our guests feel like we are a "home away from home". We hope that we have the opportunity to have you back with us again in the future.
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Bala Cynwyd, PA
Level Contributor
102 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed September 4, 2013

This is arguably the best Residence Inn I've stayed at, and I've stayed at a few. It seemed new and was in good shape. Clean. Well-maintained. Friendly, helpful staff. We only stayed one night before catching a plane the next day. Our two-bedroom suite was great and it had the added touch of a gas fireplace, which gave a touch of intimacy. Since we were there only one night, we didn't use many of the hotel's amenities, but we DID use and appreciate the shuttle bus to the airport. Nearby is Grand Avenue in South San Francisco which has a plethora of restaurants of many ethnicities. Should my travels bring me to SFO again, this is where I'll stay.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iamzorba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark J, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this review, October 21, 2013
Wow- thank you for your wonderful "5 star review" of the Residence Inn Oyster Point. I am delighted that we exceeded your expectations and that you had and clean and well maintained suite. I am pleased to hear that the staff was friendly and helpful. We hope that you will return for more memories and appreciate the time you took to let our readers know about your experience.
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Fort Worth, Texas
Level Contributor
71 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 26, 2013

Spend another month at the residnece inn in south city san francisco. Can not give all these folks enough priase. From the front desk, to the ladies who made me breakfast each morning, to the staff who took care of my room, and the maintance folks, can't thank you enough for the great visit. Was greeted each day i walked through the front door with a smiling face with a big hello. Rooms are very comfortable, breakfast is always good. So, if you are in the area, stop by and feel like you are home..

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kmposh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark J, General Manager at Residence Inn San Francisco Airport/Oyster Point Waterfront, responded to this review, August 27, 2013
Wow- thank you for your wonderful "5 star review" of the Residence Inn by Marriott-Oyster Point. I am delighted that we exceeded your already very high expectations and that you enjoyed the service you received from my team. We hope that you will return for more memories and appreciate the time you took to let our readers read about your experience.
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Additional Information about Residence Inn San Francisco Airport/Oyster Point Waterfront

Property: Residence Inn San Francisco Airport/Oyster Point Waterfront
Address: 1350 Veterans Blvd, South San Francisco, CA 94080-1954
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in South San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Residence Inn San Francisco Airport/Oyster Point Waterfront 3*
Number of rooms: 152
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Also Known As:
Residence Inn San Francisco Airport/Oyster Point Waterfront Hotel
Residence Inn South San Francisco
South San Francisco Residence Inn

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