This waterfront hotel was our choice for the final night of a week in San Fran and Sonoma, also at Marriotts (the JW downtown and the Sonoma Renaissance resort). Although this cost more than the JW, it is so far below it in quality that we feel cheated.
The room was average for a Courtyard, We had one of the few with a true water view which was appreciated as I am a Gold status member. Room amenities were basic grade in small plastic tubes; more Super 8 than Marriott. Room decor was "ok".
Front lobby seems recently refreshed, and the bar area and registration lobby are bright modern and clean.
The elevator made my wife joke about the dinosaur in the basement on a treadmill to move it up and down.
Pool and hot tub were seriously disappointing. Peeling paint in both, Had to get the front desk to call the chef, who was doubling as the engineer, to reset the system so the hot tub worked.
But there's the reason it's a 3 instead of a 1 or 2.... the staff was excellent. They never failed to tackle a challenge like the hot tub with a smile and a positive enthusiastic response... especially Melissa at the desk. The housekeepers all greeted us with smiles and made us feel welcome; the bartender was pleasant and helpful. And the chef covers for the engineer when things go wrong.
So, give this staff the high end property they deserve to work in; invest in updating and improving the rooms, hallways and especially pool area. And until you do, cut those prices, paying more for this room than the JW downtown is ludicrous.
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- Also Known As:
- Courtyard San Francisco Airport/Oyster Point Waterfront Hotel
- Courtyard South San Francisco
- South San Francisco Courtyard