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“Fantastic suite room /park and fly /could not have been better”

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BEST WESTERN PLUS Grosvenor Airport Hotel
Certificate of Excellence
GreenLeadersBronze level
santa cruz california
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Fantastic suite room /park and fly /could not have been better”
5 of 5 bubbles Reviewed September 29, 2010

Prior to our vacation flight out of SFO we stayed in an amazing suite room for just one night. We booked at the last minute via direct phone to the website (signed up for Great Western Rewards and we have AAA) and was able to secure a great rate with parking!. The hotel exceeded our expectations in every respect. The staff were very friendly and the suite on the ninth floor (I believe room 910) was very clean,quite and comfortable. The bed was a king size, the suite had a wet bar,microwave, and even 2 TV's(only watched one)The transport to the airport was right on time and we did not have to wait at all for outbound or inbound flight transportation.The breakfast was fine also which they provide in the package. The manager at the Hotel...Jim responds to your feedback and compliments also which is very thoughtful given how busy his work load must be as a manager. Wow ...we will stay here again if we can get this room again.

  • Stayed September 2010, traveled as a couple
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Helpful?
Thank utahlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, September 30, 2010
We are very pleased to read your positive review! We take great pride in our hotel and excellent feedback like yours motivates our team to do our best. Thank you so much, and I am very happy you enjoyed your stay. We look forward to seeing you again very soon!
Jim McGuire, General Manager
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1,866 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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penticton
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 4, 2010

Stayed 39 days in July and August. The management and staff are very nice and the hotel itself has character. This hotel is a stones throw away from all the Bay area has to offer. SFO, BART, CALTRAIN, hotel shuttles, or your own car make this a great starting point to explore San Fran to San Jose, East Bay, the ocean beaches. All this at a price that attracts the many visitors from all over world we encountered in the hotel lobby day after day. We felt very comfortable at the Grosvenor and will be returning for future extended stays. p.s. Big screen TV and happy hour in the lounge; nice outdoor pool for the family.

  • Stayed August 2010, traveled as a couple
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Helpful?
Thank IMgrampa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, September 13, 2010
It was a pleasure having you with us for this extended period of time! I am very happy that our staff made you feel like you were in your own home. I will be sure to share your nice comments with them. Thank you again for your review, and we look forward to welcoming you back!
Jim McGuire
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loreto, Mexico
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed September 1, 2010

I have stayed here a number of times, mostly going to and from business trips on flights that leave early or arrive late at night. It is minutes from the airport by free shuttle. Tourists can stay here, use the shuttle to the airport BART station and avoid expensive downtown hotels. I have always found the staff to be helpful and courteous. The buffet breakfast is substantial and offers variety. The rooms are large and comfortable. I have stayed at other hotels near the airport, and this is overall best.

  • Stayed August 2010, traveled on business
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Helpful?
Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, September 13, 2010
Thank you for your nice review and for staying with us! I am happy to read that you enjoyed your breakfast and found our hotel to be convenient for your needs. We hope to see you again.
Jim McGuire
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seminole, Florida
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed August 27, 2010

We stayed here at the end of our trip. Dropped off car at nearby airport car return and took a bus into the city for last day of sightseeing and shopping. Excellent location for airport. Bus stops across from the hotel to take you into the city. I dont think I would stay here as my main hotel for visiting San Francisco as its about a 40 minute bus journey in to town. However its ideal as a top over before catching a flight. The room was clean and comfortable. The staff were very friendly and helpful. Located just off the interstate although not particularly noisy. The area seemed safe and ther was a McDonalds across the street. Free shuttle to and from the airport. I got a great price booking directly through the Best Western website. You get a FREE breakfast if you use their website to book the room, however we left very early and breakfast does not begin until 6am.

  • Stayed July 2010, traveled with family
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Helpful?
Thank KevinW1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, September 13, 2010
I do hope you took advantage of our early morning breakfast cart that is out at 5AM. We realize that there are a lot of early morning flights, so we put out a "grab and dash" type cart for those early departures before our full breakfast opens at 6AM. Thank you for your nice review and we hope to see you again soon!
Jim McGuire
General Manager
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Washington, DC
Level Contributor
63 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed August 25, 2010

This hotel is convenient if you are on your way out of the airport. The car rental return is just over a mile down the street, or you can take the hotel shuttle to the airport. The shuttle is scheduled every 20 minutes in peak morning and afternoon hour, and every 30 minutes at other times. If you want to visit San Francisco, you can take the shuttle to BART -- but the trip takes a while.This is an older hotel, but I found my room to be well maintained and updated. The bed covering and chairs looked fairly new, and the bathroom had been redone. No refrig or microwave in my room. The upper floors have a view of the Bay from the front rooms. I think the back has a view of power lines. There is a walkway along wetlands going to the bay, but it was too deserted for me to be comfortable walking on the trail alone. Within walking distance of the hotel are many other motels, I-HOP, See's candy,and Cosco. Free buffet breakfast included fresh cooked redskin potatoes with onions that were better than most motel breakfast food, sausage, scrambled eggs, several brandnames of yogurt, nondescript bread and muffins, regular motel juice, cereal, and coffee. Enough room to park but small fee.

  • Stayed August 2010, traveled solo
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Helpful?
Thank aDCtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, September 13, 2010
I am very happy to see that you enjoyed your stay and our breakfast! Thank you for your nice review and we hope to see you again very soon!
Jim McGuire
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Granby, Connecticut
1 review
4 of 5 bubbles Reviewed August 22, 2010

We flew into San Francisco Airport and was planning on going to Fisherman's Wharf and the rest of downtown San Fran the next day. Best Western Grosvenor Airport Hotel had a free airport shuttle and arranged a taxi for us to bring us downtown. They suggested we could be taken back to the airport for free and then take the train into downtown to save the cost of a taxi($45), which is a nice option.
The staff was extremely helpful and the room was very nicely equipped. They have a restaurant on the premises with a IHOP and McDonalds nearby. We had the expanded continental breakfast at their restaurant, which came included with our reservation. Otherwise, I think the cost was $9/pp, which was a little pricey in my opinion for cereals, fruit, toast, eggs, sausage, juice and coffee.
Overall, excellent stay for the right price.

  • Stayed July 2010, traveled with family
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Helpful?
Thank rhups
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, September 13, 2010
I am happy to see that our staff gave you options for your transportation. Our complimentary shuttle back to SFO, which brings you to BART (Bay Area Rapid Transit) to downtown is a great option and very affordable. Thank you for your nice review and we hope to see you again soon!
Jim McGuire
General Manager
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Eureka, California
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 19, 2010

We needed to pick up a relative at the San Francisco airport. This was a great place to stay for the night. Took the shuttle to the airport, picked her up, and took the shuttle back -- no airport hassles (OK there was a misplaced bag, but that was the airline's fault!). When we brought her back to the airport, we stayed again at the same hotel -- worked well, and didn't have to worry about getting her back to the airport! The rooms are clean, breakfast was good, made the trip hassle free! Oh, there is a See's store across the street. . .and a $3 per night charge for parking -- which is cheap if you are leaving your car there when its your turn to travel!

  • Stayed August 2010, traveled as a couple
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Helpful?
Thank Eurekan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Property: BEST WESTERN PLUS Grosvenor Airport Hotel
Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in South San Francisco
#3 Green Hotel in South San Francisco
#5 Romantic Hotel in South San Francisco
#6 Family Hotel in South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
Number of rooms: 206
Official Description (provided by the hotel):
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western

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