This was probably one of the worst hotel experiences I have had in 10 years. Other than the water pressure in the shower there is simply nothing nice nor positive to say about this property. I stayed here because of airline error, thus I received a free night. Never ever never stay here EVEN if you receive a free night.
Hotel Building: Big old building; looks like a building that other cities have torn down.
Rooms: Beds are hard; bathroom light has a timer on it; headboard is made out of material that is a perfect place for bed bugs (cheap wood). The door is hollow thus hallway noise is a problem. DO NOT BRING KIDS AS THE WINDOW IN THE ROOM CAN OPEN AND KIDS CAN FALL OUT-this is a big safety issue! Beds are as hard as rocks.
Food: Horrible! Greasy, poor quality and the free breakfast, if you can believe this, is served on PAPER PLATES! This tells you everything you need to know. The free breakfast was nothing but cheap, processed food. The bar was dirty and loud!
People: Grumpy. Front desk (except for one young and well meaning girl) was just cold to any request.
Location: Nothing is around the area expect a McDonald's across the street.
Hotel shuttle to the airport never came, front desk will hire illegal cabs (called limos). I had to take a $14 cab ride to the airport.
In short, this hotel should be torn down.
- Official Description (provided by the hotel):
- Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Best Western, Hotwire, Ctrip TA, Travelocity, TripOnline SA, Cheap Tickets, Cancelon, Priceline, getaroom.com and HotelQuickly so you can book your Best Western Plus Grosvenor Airport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western South San Francisco
- South San Francisco Best Western