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“Grim accommodation but good restaurant”

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Best Western Plus Grosvenor Airport Hotel
Certificate of Excellence
GreenLeadersBronze level
Reviewed October 9, 2013 via mobile

Our room was so small that there was no room for a table at the side of the bed. Facing the airport we were amazed to find not even double glazing (triple should he the standard) in this noisy environment. Never mind, the air con was so noisy that aircraft weren't much worse.
On a good note, the restaurant served good food at reasonable prices.

Stayed: October 2013, traveled as a couple
2  Thank Phil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded October 10, 2013

Thanks for your review. I am sorry that you felt your room was small and the a/c was noisy - I will look up your records and speak to the Chief Engineer about the a/c. I am glad you enjoyed our restaurant - thanks for your comments. We appreciate the feedback. Jim McGuire, GM

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1,355 - 1,361 of 2,076 reviews

Reviewed October 8, 2013

I stayed at this hotel with family this summer. The rooms are clean and the lobby staff are nice and helpful. I asked whether they can give us two rooms on the same floor, and they gave us two rooms that are next door and can actually be connected. Shuttle bus to the airport is convenient too.

Stayed: July 2013, traveled with family
1  Thank bran35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded October 9, 2013

Hello Ithica - a very pretty part of New York State! Thanks so much for your review. I am happy you enjoyed your stay and please visit us again soon! Jim McGuire, General Manager

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Reviewed October 8, 2013

This Hotel is very clean, I love the clean rooms. We are 35-44 age and like a more "hip" scene. The bar was very understaffed and the food was not good at all. I think we will check out another hotel in the same area next time. I would stay here again if there was no other rooms available elsewhere. We went for an anniversary and to relax. The room itself was very nice.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Best Western
2  Thank Stacey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded October 9, 2013

Hi Stacey and Happy Belated Anniversary. Sorry you didn't like our food - we generall receive great comments on it. Thanks for your nice compliment on the cleanliness of our rooms and thanks for staying with us! Jim McGuire, General Manager

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Reviewed October 8, 2013

Excellent value/money; good connection with BART trains going downtown using free shuttles; would choose the same hotel again at these rates; no noise from airplanes at all! Comfortable beds , coffee maker ,fridge etc. really complete!

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Best Western
1  Thank Superbus2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded October 9, 2013

Thanks so much for your great review!!! We appreciate your feedback! Jim and Team

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Reviewed October 7, 2013

停留了兩晚, 到San rafeal 與 金融區開會,
由於飛機是晚抵達的, 所以選擇這個飯店, 提供接駁車,
不管是往返都很方便, 司機也願意提供服務與指引
飯店本身有點歷史的感覺, 但隔音與乾淨程度都很好, 房間空間也可以
早餐畢竟是免費的, 美中不足但是可以吃飽,
晚餐的每日特選是一定要推的, 我那天吃的是英式牛肉, 真是美味!!
以後有機會也會選這個飯店


Stay here for two night, have meeting in San Rafeal and San Francisco finical area, very convenient to move between airport to hotel and also easy to move to downtown, Staffs are helpful and glad to give any helps, room is kind of old style but internet speed and comfort are excellent. Breakfast is a little simple but is good for no additional cost. Dinner is great, especially for the daily special - what I have is UK style beef. Will stay here again if plan to SFO.

Room Tip: old style but clean and comfort
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  • Stayed: October 2013, traveled on business
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1  Thank George L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded October 9, 2013

Hello George! I did a rough translation on your review, and here is what I came up with:
Stayed for two nights, and the financial district to the San rafeal meeting
As the aircraft was late arriving, so I chose this hotel offers shuttle
Whether round trip is very convenient, drivers are willing to provide services and guidance
Hotel itself is a little sense of history, but the noise and cleanliness are good, the room space can also be
After all, breakfast is free, fly in the ointment but you can eat,
Dinner daily special is sure to push, the day I eat British beef, really delicious!!
Will have the opportunity to choose this hotel

-Thanks so much for your review, and we look forward to seeing you again! Jim McGuire, GM

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Reviewed October 7, 2013

We stayed at the Grosvenor for one night and it was OK, not spectacular. The room was big, not sparkling clean, but good enough for one evening's stay. The front desk clerk helped us secure a ride to downtown, following up with us until we made the decision. Free newspapers in the morning and the free ride to the airport really helped out.

  • Stayed: September 2013, traveled with friends
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2  Thank jarube1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

What a great option for San Francisco Airport park and fly. We left our car for 3 weeks right at the back door of the hotel with no moving. 10 days free parking and a very nice hotel to spend the night in.

  • Stayed: October 2013, traveled as a couple
    • Value
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Review collected in partnership with Best Western
Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Grosvenor Airport Hotel

Address: 380 S Airport Blvd, South San Francisco, CA 94080-6704
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in South San Francisco
#3 Green Hotel in South San Francisco
#4 Romantic Hotel in South San Francisco
#5 Family Hotel in South San Francisco
Price Range: $99 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Grosvenor Airport Hotel 3*
Number of rooms: 206
Official Description (provided by the hotel):
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western

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