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“Worth Every Penny”

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Best Western Plus Grosvenor Airport Hotel
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Worth Every Penny”
Reviewed September 11, 2013

My wife and I started our trip in San Fransico, CA. After our plane landed, we picked up our rental car and headed to the Best Western Plus to relax from our flight. We were greeted at the door with refreshing chilled water with melon wedges to add a hint of flavor (excellent) and a warm smile. The room was a bit smaller than the others but we didn't plan to spend much time in the room except to sleep. The biggest down side to the room was the adjoining door to the next room. We ordered room service from the Brass Elephant Restaurant in the Hotel. The food was amazing! The bed was very comfortable with a down comforter. After a good night sleep, we headed down to breakfast before we toured the town. Again, we were very pleasantly surprise. The complimentary breakfast was in the restaurant and it was excellent. There was all kinds of fresh fruit, pancakes, eggs, potatoes, bacon, sausage links, pastry,... If we had a problem with something, the hotel was very quick to respond, such as 3 AM loud neighbors, needing a microwave, or extra towels.

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
Thank The_whole_truths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review, September 12, 2013
I am very happy to read your great review on our hotel! We serve excellent food for breakfast and dinner and I am pleased you thought the same! Now that you have discovered us, we do hope to see you again! Thanks again for your great review! Jim McGuire, General Mangaer
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Hughson, California
Level Contributor
4 reviews
3 hotel reviews
Reviewed September 11, 2013

Clean hotel .. Quiet.. Front desk very helpful! Victor was a great help A+ for the customer service! Location close to airport. Nothing really bad to say .. Would definitely stay there again .Hotel has a bar and restaurant. About 20 minutes from restaurants and shopping .

  • Stayed September 2013
    • Value
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Helpful?
Thank Dourine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review, September 12, 2013
Hi Dourine and thanks so much for your wonderful review on our hotel! I am sure Victor will enjoy seeing his name mentioned - we appreciate your feedback and please come back soon!
Jim McGuire, General Manager
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Reston, Virginia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 11, 2013

We have previously stayed at the Best Western Grosvenor Hotel at the SF airport and our most recent visit (Sept. 2013) was since my husband became disabled. The accessible room worked out well, our dinners and free breakfast were excellent and the desk staff very helpful. The free airport shuttles do not work out for disabled travelers so taxis are needed, or travelers should not turn in their rental cars early.

  • Stayed September 2013, traveled as a couple
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Review collected in partnership with Best Western

Helpful?
Thank marbj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review, September 12, 2013
Reston, thanks for your review! I am happy to read you enjoyed your stay at our hotel. We can certainly arrange other means of transportation to fit your needs. We look forward to your next visit. Thank you again. Jim McGuire, General Manager
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East Hampton
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 10, 2013

Nice older Best Western with comfortable room, good bed and pillows, and terrific complimentary breakfast. Restaurant and bar looked inviting and were packed when we arrived mid-evening. Surprisingly quiet given its close proximity to SFO
Staff very friendly and helpful -- even gave us packing tape and a marker so we could box up some purchases to check on the plane.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank PocotopaugJJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review, September 11, 2013
Hello East Hampton - I am happy to read your nice review of our hotel. I am glad you enjoyed your stay with us, and we look forward to hosting you again! Jim McGuire, General Manager
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Rio Vista, California
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 9, 2013

Best Western used to be just that: one of the best hotels/motels in the west. It isn't anymore and the BW Grosvenor Airport in South San Francisco, CA is a perfect example. It's accommodations are shoddy and uncomfortable. It's like the owners/hotel administrators of far too many Best Westerns are trying to maintain aging facilities with band-aids ... or simply ignoring the need for upkeep and refurbishment.

  • Stayed August 2013, traveled with family
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Review collected in partnership with Best Western

Helpful?
1 Thank Douglas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review, September 11, 2013
Hello Douglas and thank you for your review. I am sorry that you did not enjoy your accommodations with us. As you can see from all of our other reviews, we generally receive very positive remarks. Please feel free to contact me if you would like to discuss the issues you had, as nothing specific is mentioned in your review. This way we can address your concerns. I look forward to hearing from you. Jim McGuire, General Manager
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Chicago, Illinois
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 9, 2013

We chose this hotel as it was somewhat near to the airport and also priced low compared to other hotels providing most of the features. We checked-in late in the evening and when I entered the room, I found no microwave and refrigerator...which was my necessity as I was carrying a year old son. I informed at the reception and to my surprise, both the things were in my room in no time. That was a great help and I find nothing wrong in the services either.

  • Stayed November 2012, traveled with family
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Helpful?
Thank saymehi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review, September 10, 2013
Hello Chicago and thank you for your review! All of our rooms feature refrigerators, and our microwaves are available upon request. I am happy to read that we satisfied your request immediately. We hope to see you again soon! Thanks again, Jim McGuire, General Manager
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Minneapolis, United States
Level Contributor
4 reviews
3 hotel reviews
Reviewed September 9, 2013

This hotel was very nice. It is in South San Francisco, so it is a bit of a commute to San Francisco - but perfect for those going to the airport. Not worth the additional money to stay on the 9th floor. Nice breakfast.

  • Stayed September 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Katelyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review, September 10, 2013
Hi Katelyn - thanks for your nice review! When upgraded to our 9th floor, guests receive some extra amenities, towel origami and turn down service. We appreciate your feedback and look forward to your next visit! Jim McGuire, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Grosvenor Airport Hotel

Property: Best Western Plus Grosvenor Airport Hotel
Address: 380 S Airport Blvd, South San Francisco, CA 94080-6704
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in South San Francisco
#3 Business Hotel in South San Francisco
#3 Green Hotel in South San Francisco
#5 Romantic Hotel in South San Francisco
#6 Family Hotel in South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Grosvenor Airport Hotel 3*
Number of rooms: 206
Official Description (provided by the hotel):
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western

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