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“Flawless Stay”

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Best Western Plus Grosvenor Airport Hotel
Certificate of Excellence
GreenLeadersBronze level
Reviewed January 1, 2013

I just completed a survey I received from Best Western International about my recent stay at the Best Western Plus Grosvenor Airport Hotel. I gave this hotel a "10" out of "10." This rating speaks for itself. I have stayed here many times over the years, and while this is not a five star hotel, it was indeed a flawless stay. No problems encountered whatsoever. The only thing one needs to be aware of is that when you arrive late in the evening, a parking space is hard to find. But I did find one! The check in and check out were quick. All the staff were professional and friendly. Front desk supervisor Joseph upgraded me to a suite. (Thanks, Joseph!) The room (715) was clean and quiet. I used the exercise facility in the late evening. All the equipment worked, and I loved using the True treadmill. (True is a top rated treadmill manufacturer.) In the morning, the buffet style breakfast at the on-site restaurant was great. It had all the food you need to fill you up, and it stayed open until 10:00 a.m. The weekend price I paid for a Saturday night, including tax, was $87.64 (I had booked a manager's special rate). As always, I am looking forward to coming back to this hotel when in the San Francisco area.

Room Tip: If you are a Best Western Rewards member, make sure that upon check in you ask for an upgrade.
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  • Stayed: December 2012, traveled as a couple
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1  Thank MrLorin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded January 3, 2013

MrLoren, thank you so much for your wonderful review of your stay with us. I will be sure to share this not only with Joseph, but all of the staff. We are thankful of your kind words and are very pleased that you enjoy your stays with us! Happy New Year! Jim McGuire, General Manager

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1,541 - 1,547 of 2,105 reviews

Reviewed December 27, 2012

This was a last minute, brief overnight stay in the Bay Area and based on the neighborhood and the parking lot I was starting to rethink my decision, but the hotel was a pleasant surprise. The staff were professional, the room comfortable, clean and quiet. There were nice amenities and features in the rooms, including a bathroom scale.

Much nicer than I expected and would recommend to other travelers needing a nice quiet spot convenient to SFO.

  • Stayed: October 2012, traveled on business
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Thank CMFM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded January 3, 2013

Hello CMFM! Thank you for choosing our hotel when you were here from Sacramento and I am very happy to read your nice review! We thank you very much and hope to see you again very soon. Happy New Year! Jim McGuire, General Manager

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Reviewed December 26, 2012

My husband and I have stayed here many times over the past several years. We are just ordinary folk who come from Australia, especially just to stay here, usually for several weeks at a time. What brings us back? Firstly, the manager, who is an extraordinary person who treats us like family. It would be inaccurate to mention any staff member's name, as every single one, from top management down is thoughtful and considerate to us, and treats us as family too, especially the angels who clean our room every day while we are at breakfast. We are given the same room each stay, which is excellent in every way, especially the bedding and "sinky-into" pillows. Our room and all public areas throughout the hotel are kept spotlessly clean. Over the years top class refurbishment has taken place in our room and throughout the hotel. Over all, it is a complete pleasure to stay here.
Jeannette and Bob Jones

Room Tip: Rooms on the top floor, overlooking South Airport Blvde, have a better aspect.
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  • Stayed: December 2012, traveled as a couple
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1  Thank USAtragic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded January 3, 2013

Mr. & Mrs. Jones - we miss you already! Thank you so much for your great review and kind words. We all look forward to your visits from Australia, and I am so glad that we make you feel special and welcome. We look forward to seeing you in May or June! Happy New Year!
Jim McGuire, GM and Staff

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Reviewed December 26, 2012

We were in transit so the stay provided nice accomodations for our brief time in San Fransico. Would cetainly used the hotel again while in transit. The rooms were very comfortable and well designed. The breakfast area is very large compared to other BW hotels.

  • Stayed: December 2012, traveled with family
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Review collected in partnership with Best Western
Thank VINCENT C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2012 via mobile

Just needed a room for the night. This property was what we had expected from a Best Western... No frills, but clean and dependable. The included hot breakfast was a nice surprise from the normal continental breakfast you would elsewhere. Would recommend to others for those looking for a basic room.

  • Stayed: December 2012
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1  Thank HKM808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

Stayed here with my family for a night after arriving at the San Francisco airport. Proximity to the airport was a plus. The room was fine, nothing particularly special. The breakfast was a good selection and I liked it. Do stay here if you're looking for a decent, no frills hotel.

  • Stayed: December 2012
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Thank hongqx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A Best Western traveler
Stockton
22
Reviewed December 13, 2012

  • Stayed: December 2012, traveled as a couple
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Review collected in partnership with Best Western
Thank A Best Western traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded December 14, 2012

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Additional Information about Best Western Plus Grosvenor Airport Hotel

Address: 380 S Airport Blvd, South San Francisco, CA 94080-6704
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in South San Francisco
#3 Family Hotel in South San Francisco
#3 Green Hotel in South San Francisco
#4 Romantic Hotel in South San Francisco
Price Range: $111 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Grosvenor Airport Hotel 3*
Number of rooms: 206
Official Description (provided by the hotel):
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western

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