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“Very pleasant return visit”

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Best Western Plus Grosvenor Airport Hotel
Certificate of Excellence
GreenLeadersBronze level
Reviewed October 25, 2012

We have stayed in this hotel before and were pleased to return, it is very convenient to SFO. Our room on the 5th floor was large and airy, well decorated and very welcoming. We had a fridge, microwave, and good tea & coffee making facilities. We ate dinner in the restaurant and the meal was hot and nicely served. My husband is a platinum BW member and so we were given a 'turn down' service (a very nice touch) a towelling elephant on our bed with chocolates on the pillow, the lights put on and soft music. Breakfast in the morning provided a good choice and was available although we had an early start. The only downside - the front desk staff could be more welcoming, and the lounge staff need to advise guests that "happy hour" does not apply to all drinks, this would prevent mix ups later. All said we would not hesitate to stay here again.

  • Stayed: September 2012, traveled as a couple
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Thank WinnieFareham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded October 31, 2012

Hello Winnie and thanks so much for your great review! I am happy that you enjoyed all of our amenities including the turn down service! I will share your comments with the front desk and lounge staff so we can make some improvements. Thanks so much for your feedback and hope to see you soon! Jim McGuire, General Manager

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1,577 - 1,583 of 2,114 reviews

Reviewed October 21, 2012

Rooms are small but that's what you get for the price you pay 80usd/night
Comfy and soft mattress with fluffy pillows and blanket. Crisp and white linens.
Bathroom is clean.
Breakfast has few variety. Only 1 or 2 items change (sausage/cornbeef/etc) the rest stays the same.
Staffs are not friendly. They will treat you like a 3rd class citizen even if you smile and stay humble.
The hotel have a lot of foreigners. There are guest foreigners who have a habit of banging doors and running down the hallways and speaking loudly in the corridors.
Far from shopping centers and food stalls. There's only Ihop and mc donals nearby.

Room Tip: If you're staying for max of 2 nigths this bearable. But more than that better find another hote...
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  • Stayed: November 2011, traveled on business
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Thank spytime2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded October 23, 2012

Hello Manila and thank you for your review. You are correct - we do have a lot of foreign travelers from all over the world, just like yourself from the Philippines, and we welcome all of our great International guests. I am sorry if some of our guests were loud during your stay. I do apologize about the customer service you received. I will share your comments with them to remind them how important a smile is! We hope to see you again on your next visit. Thanks again, Jim McGuire, General Manager

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Reviewed October 18, 2012

This is a good location for lay overs at the SFO airport. Also had good access to downtown via the bus or you could take their complimentary shuttle to the airport and ride BART.
The staff was pleasant, efficient and helpful. Rooms were clean and comfortable. The included breakfast was good - the fresh fruit was excellent.

  • Stayed: October 2012, traveled as a couple
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Thank Kerbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded October 23, 2012

Hello Kerbie from Philadelphia! We are happy to read your review of our hotel and we are glad you enjoyed your stay! We hope to see you again the next time you visit the West Coast! Thanks again, Jim McGuire, General Manager

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Reviewed October 16, 2012

We recently stayed one night at the Best Western Grosvenor hotel just outside the airport and were very pleased with our experience. We made reservations online the night before and found a really good deal for US$99 a room.

Arriving late, we waited less than 10 minutes for the free shuttle service to arrive and take us to the hotel. While there were two other hotels supported by the shuttle, we were still at our hotel in less than 8 minutes.

Check-in was quick, efficient and in less than 5 minutes we were on our way to our room.

The hotel building is showing its age and would probably benefit from some renovation, particularly the lift. However, the hotel in general was fine. We found the lighting in our room a bit poor and the TV was difficult to turn on, remote control had been broken and taped up so that was likely the problem. Otherwise, the room was functional and well fit-for-purpose, with a good bathroom in working order and a comfortable bed. When you are just sleeping overnight before a morning flight, this is all you need anyway.

The next morning, we were checked out early, provided a nice little packed breakfast and met by the same free shuttle service around 5am and taken back to the airport.

Overall, we were happy with our stay at the Best Western Grosvenor for the price we paid for our room. We found their services expedient and courteous and their rooms functional and fit for purpose for overnight stays in San Francisco and for those just needing a decent bed to sleep in prior to an early morning flight out of SFO. We would stay here again.

  • Stayed: September 2012, traveled as a couple
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1  Thank BradJill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded October 23, 2012

Hello Hong Kong. We love our International guests and thank you for posting your review. I am happy that you enjoyed your stay with us, and we will be sure to follow up on the points you bring up in your review. We hope to see you again in the near future. Jim McGuire, General Manager.

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Reviewed October 15, 2012

Well we checked in around 6ish pm... Location is a lil lonely cause airport areas just tend to be that way! Front desk staff was friendly. I requested help With luggage and John was extremely helpful. Unfortunetly we were here only one night. I'm a frequent traveler so as usual, I always like to make sure its clean. Hi5 to management for having a great housekeeping crew. Breakfast bar had more than plenty and a variety of food. Hum I just can't think of anything wrong. Parking was not a problem. We were in town due to a 49 ers game. So its was a busy and still we had no problem With parking. Tip Costco is right across the street and gas is way cheaper there easily 20- less.

  • Stayed: October 2012
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Thank Sophie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded October 23, 2012

Hello Sophie and thank you for your great review! I will share your comment with John! We have a great time when the 49rs play! Our Shuttle to the game, BBQ, Lounge Specials and 49rs Room Rates are a big hit with fans. We hope to see you for all of the games! Thanks again for your thoughtful review - we really appreciate it! Jim McGuire, General Manager

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Reviewed October 12, 2012

We stayed at this hotel for 1 night because it was close to the airport. I also picked it because on the Best Western Website advertises a Free Hot Breakfast, which is ideal when you're traveling with kids and don't have time to check out area restaurants. However, I booked the hotel room though Orbitz. When we got to the restaurant in the morning the host told us that our room does NOT offer Free breakfast because I booked through Orbitz! I would have to pay a "nominal fee." I didn't even ask what that fee was because I was so disapointed and felt mislead. The host said he gets this question all of the time!!! People who book through other travel sites don't get a free breakfast!! We ended up running across the street to the McDonalds to eat. The host didn't try to make us feel any better, he just said you have to read the "fine print." Whenever there's fine print, you know the hotel wants you to overlook it.

This hotel is also dated, not as clean as it should be and very dark. There are a lot of better choices in the South San Francisco area.

Room Tip: Pick a different hotel.
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  • Stayed: October 2012, traveled with family
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3  Thank 245Cal245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded October 15, 2012

Hello and thank you for your review. As I mentioned to you in my personal email, I apologize that there was confusion regarding our complimentary breakfast. When you book directly with us and on our website, breakfast is complimentary. There is a nominal fee should you choose to book on other sites, which we try to make this policy very clear on these sites. I again apologize that you were confused with this and we do hope to see you again. Jim McGuire, General Manager

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Reviewed October 11, 2012 via mobile

I have stayed here a few times. It its very easy to get there with a rental car. Our room was very clean and we had no problems with anything. They were remodeling and we didn't have any issues with that. The free breakfast was very good. The bartender at the lounge was very nice. I walked across the road to McDonalds by myself a few times and never felt unsafe. We would definitely stay there again! We stayed there October 6th, 7th and 8th.

  • Stayed: October 2012
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Thank rwrjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this reviewResponded October 15, 2012

Thank you for your continued support and your nice comments! Your comments on the hotel and bartender are appreciated! We hope to see you back again soon! Jim McGuire, G.M.

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Additional Information about Best Western Plus Grosvenor Airport Hotel

Address: 380 S Airport Blvd, South San Francisco, CA 94080-6704
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in South San Francisco
#2 Business Hotel in South San Francisco
#3 Family Hotel in South San Francisco
#3 Green Hotel in South San Francisco
#4 Romantic Hotel in South San Francisco
Price Range: $116 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Grosvenor Airport Hotel 3*
Number of rooms: 206
Official Description (provided by the hotel):
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western

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