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“Outstanding Service”

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BEST WESTERN PLUS Grosvenor Airport Hotel
Certificate of Excellence
GreenLeadersBronze level
San Jose, California
1 review
“Outstanding Service”
5 of 5 bubbles Reviewed October 1, 2012

I usually don't write reviews, but after the amazing service I received from two of your outstanding employees I just had too. There names are John and Victor. Not only did they make my friend and I feel welcomed when we checked in they went out of there to way to make sure our room was satisfactory. When I needed suggestions on where would be a great place to dine out at they gave multiple suggestions. They are very knowledgeable and always willing to go out of there way to help. I also have to say that the hotel is also very nice. Probably by far one of the best Best Westerns that my friend and I have stayed at. I will highly recommend this hotel to all of my friends and family. Overall Amazing Staff ( John and Victor ) and Hotel! 5 stars!!!!=)

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, October 3, 2012
Hello Angela V! I am very happy to read your review on our customer service and thank you so much for mentioning Victor and John! They will be very happy to read your review as our entire staff will be! Thank you so much for your comments - we really appreciate them, and we hope to see you again soon! Jim McGuire, General Manager
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1,869 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Toledo, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed September 30, 2012

We stayed at BW Grosvenor in San Fran by the airport on 9/25. Checkin was fine, boy did it go downhill from there. Got to our room, sounded like we were in a windtunnel! I called the front desk told them my concern, suggested maintenance bring duct tape to seal both windows. I believe they used painters tape to fix the problem! Went down to the lounge, it was packed, one bartender, dirty dishes all over the place, people complaining they didn't get the food they ordered, crazy!!! It took over 20 minutes to get a drink! We spoke with a couple as we checked out, they ate in the diningroom, dinner was 80.00+/-, horrible food and service! The front desk did adjust their bill and ours. Maybe it was just an off night, but we will never stay there again!

Stayed at BW Inn at the Vines for 6 nights, great service!!!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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Helpful?
2 Thank mac2248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, October 3, 2012
Hello Toledo and thank for your review. I do believe you did catch us on an "off night" and I would like to apologize for that! I will share your comments with our staff so we can improve on our service. I was happy to read that we made an adjustment to your bill for the inconvenience. I do hope you give us another try. Thanks again for your review. Jim McGuire, General Manager
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Hereford, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed September 29, 2012

Warm welcome following 12 hr flight to an attractive, colonial-style hotel with comfortable room, happy hour and complimentary breakfast. Staff were helpful and friendly and made our first 24hrs in the US a positive and happy experience. We didn't want to leave next morning.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ann233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, October 3, 2012
Greetings United Kingdom and thank you for your wonderful review on our hotel! I am glad we made a great impression and welcomed you to America! I do hope you choose our hotel the next time you are in the Bay Area! Thanks again for your review! Jim McGuire, General Manager
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Lihue, Hawaii
1 review
5 of 5 bubbles Reviewed September 24, 2012

My room was clean and well appointed, the front desk staff was pleasant and efficient, and the hotel shuttle was courteous and on time. I did not try the breakfast, but everything else was great. I am a real fan of having a free shuttle to get me from the airport and back without the need of a phone call or a reservation.

  • Stayed September 2012, traveled solo
    • Value
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    • Service
Helpful?
Thank MargaretH525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, September 27, 2012
Aloha Hawai'i and thank you for your review! I am happy to read your satisfaction with our hotel and shuttle service. We hope to see you again soon! Mahalo nui loa, Jim McGuire, G.M.
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Salinas, CA
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed September 24, 2012

Stayed here after attending a Giants game. Easily accessible off the freeway. Lobby was welcoming and cozy. Staff was extremely accommodating when I advised them the rest of our group would be showing up later, they put us in rooms next to each other. didn't get to try continental breakfast but other person in our party said it was great. Pool was nice although it was freezing the day of our visit so we didn't get to enjoy. would have loved for their to have been a jacuzzi. Location is close to restaurants. would definitely recommend especially for the price!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patkat057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, September 27, 2012
Hello Salinas and Giants Fan!!! It's an exciting time now for the Giants!! I am very pleased to read your positive review, and we all thank you very much. Our convenient location to AT&T Park is ideal and we look forward to your return! Thanks again, Jim McGuire, General Manager
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Gorham, Maine
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed September 21, 2012

As our plane was arriving about midnight we chose to stay near the airport rather spend sleep time going downtown. It was a good choice as we had a very nice suite, good breakfast buffet and convenient to our car rental in the morning. The hotel shuttle worked out on our arrival and getting the rental car. I should say my husband got the rental car while I stayed in bed.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mainefama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, September 27, 2012
Hello Maine and thank you for your review! I am pleased that you enjoyed our stay and our complimentary shuttle worked out for you. We hope you choose us again the next time you visit the "Left Coast"! Jim McGuire, General Manager
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Rocklin
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed September 19, 2012

We stay here whenever we travel out of SFO. We use the" park & fly,"We have always had good service,.good rates,good breaskfast, & good beds, We do this at least 3 times a year.We just returned from a Cruise, left car 10 days, all was good, If you leave early ,take a bag breakfast" It is " not bad "! Thanks TGUSA

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TGusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review, September 27, 2012
TGUSA - thank you for your continuted support! I am happy that you like our "Park 'N Fly" package and our breakfast bag to go! It's perfect for our early departures before our breakfast cart at 5AM and our breakfast serving time of 6AM. Thanks for the review and we look forward to your next visit! Jim McGuire, General Manager
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Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Property: BEST WESTERN PLUS Grosvenor Airport Hotel
Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in South San Francisco
#3 Business Hotel in South San Francisco
#5 Romantic Hotel in South San Francisco
#6 Family Hotel in South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
Number of rooms: 206
Official Description (provided by the hotel):
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western

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