I booked this hotel online in UK and paid up front for two nights. When My family and I arrived at San Francisco airport, we rang the hotel, but waited for over an hour for pick up. When we did arrive, the receptionist said we were not on incoming guests and I had to pay again. Luckily, American Express refunded the money on my return. All in all not very impressed with service received and will choose a different place to stay.
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