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Embassy Suites by Hilton San Francisco Airport - South San Francisco
USA
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Comfortable”
Reviewed June 27, 2013

I arrived at SFO early on a sunny Thursday afternoon for a cosmetic procedure in San Francisco the next day. It was such a perfect day for lazing around and relaxing, so my partner who is a HH member, decided to splurge and got us a suite on the HH floor. We weren't disappointed. While I agree with other reviews that the entire property needs updating, our suite was spacious,clean, and very comfortable. In spite of our intention to go out and explore the surrounding areas, we actually fell asleep on the super comfortable bed, and woke up refreshed from our nap! .

Since it was still early, we were able to drive to the Pulgas Water Temple to enjoy the solitude and beautiful grounds. After visiting Pulga, we drove to downtown San Mateo where we had a pleasant time walking around and exploring the shops and trying to decide where we wanted dinner. We finally decided to eat at Curry Up, an Indian fusion place which serves amazing food! After dinner, we stopped by Draeger's to pick up a few groceries to stock up our suite's refrigerator for late night snacking. Our last stop was Beard Papa's for the world's most delicious, mouth watering, and jaw-dropping cream puffs! .

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lhaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesSSF, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review, July 15, 2013
Dear Lhaz,

Thank you for taking the time to review our property and for selecting our hotel when staying in the South San Francisco area. I am thrilled to hear that we exceeded your expectations. I appreciate your feedback about your enjoyment of our room amenitites. We hope you will consider staying with us again when visiting South San Francisco.

Sincerely,
Jennifer Busse
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (214)
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English first
Hong Kong, China
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 25, 2013

Stayed one night before my flight out of SFO in the morning; roomy, spacious, clean, service smooth, one problem was that between the parking lot & the lifts there are a whole bunch of stairs & the receptionist told us it would be easier to unload our luggage from our car & cross the bridge into the hotel? In the lobby there seemed to be a handful of stairs towards the elevators so that overall seems to be an issue overall -- otherwise, great.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank calbearhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesSSF, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review, July 15, 2013
Dear CAlbearhk,

Thank you for taking the time to review our property and for selecting our hotel when staying in the South San Francisco area. I am thrilled to hear that we exceeded your expectations. We hope you will consider staying with us again when visiting South San Francisco.

Sincerely,
Jennifer Busse
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 21, 2013

Thoroughly impressed by this hotel, which was an unexpected surprise! The interior layout was definitely novel and refreshing with an open concept. The concierge was extremely helpful in planning out the best places to visit in San Francisco and easiest routes of access to busy areas. The breakfast buffet was fresh and tasty with both pre-cooked meals (cereals) and freshly made options (omelettes, eggs, hashbrowns etc.). Overall, I was extremely pleased with this hotel and highly recommend it if you want a place not too far from the airport.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Prateek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesSSF, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review, July 15, 2013
Dear Prateek S,

Thank you for taking the time to review our property and for selecting our hotel when staying in the South San Francisco area. I am thrilled to hear that we exceeded your expectations. I appreciate your feedback about your enjoyment of our cook to order breakfast. We hope you will consider staying with us again when visiting South San Francisco.

Sincerely,
Jennifer Busse
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 20, 2013

I expected more from the property. As a Hilton Honors member, at least they could have set aside rooms that did not show worn carpet,, worn paint and sliding windows that, thankfully lead nowhere, sadly these tired windows would not close completely and the airport noise was one reason to not return on my next trip. Had reservations for another trip and am making changes to the property in Burlingame / San Mateo, just south of the airport. Restaurant is about a 2 on a scale of 1-10. Food cold, lousy service on more than one meal, and menu very limited. What is Hilton thinking?? Even the outside of the building in screaming for a face lift. Plenty of other properties in the area, both in South City and along Bayshore /airport blvd. for the price I paid, it should have been in much better shape. Very disappointing.

Room Tip: Find another hotel or property. Hilton chain has many others in the area and reservations can help...
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gloria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesSSF, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review, July 16, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our suites. Our guests' satisfaction is our number one concern and we let you down. We are also very sorry to hear that you were disappointed with the quality of your breakfast that you experienced during your stay. We are working to improve our offerings and welcome your comments. We really hope you'll come back and give us a second chance in the future. We are making improvements everyday and hope you'll be able to have a better experience.

Thank you - Jennifer Busse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 20, 2013

Nice large rooms with separate sitting room. Good quality bedroom. Friendly and helpful reception staff. Good value in that respect. But very poor breakfast, dirty cutlery and plates and sticky tables not cleaned adequately. And the room cleaner left my door propped open all day and anyone could have stolen my things. And they make you pay for wi-fi.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesSSF, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review, July 16, 2013
Thank you for sharing your review of your recent stay at our hotel. We are happy to hear you enjoyed our guest rooms and found our staff to be friendly. We apologize for the experience you had with our breakfast and will be sure to improve this area and offer the cleanest and best breakfast for all guests. The issue you mentioned with our housekeeping team have been addressed as it is always our goal to ensure every guest feels as safe as possible during their stay. Thank you again for your feedback and we hope you will consider staying with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, United States
1 review
Reviewed June 19, 2013

While the drink was expensive, it was heavy. Room was clean, hotel was great. Most importantly, the head of housekeeping was able to send me my lost retainers (gross!) back to me at no cost. That is definitely why I'm taking the time to fill this out - service means something nowadays because you can't find it like this anymore. Thanks Dene and Embassy Suites!

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Luke R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesSSF, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review, June 20, 2013
Dear Luke R,

Thank so much for your kind review of our hotel. We pride our self on our top notch service and unmatched value that we offer to our visitors. I'm glad that you were able to share what the experience of staying with Embassy Suites is all about; especially our friendly team. I welcome you to come back for a visit any time you are in the Bay Area again.

Thanks again for giving us a try!

Sincerely,
Jennifer Busse
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
Reviewed June 19, 2013

Stayed at this hotel for two nights during a business trip. It's a short cab ride away from the airport, about a 40$ cab ride into the city. We chose it because it was walking distance from our meetings. Beautiful lobby with a nice complimentary happy hour. Rooms are a little dated but have everything you need for a pleasant stay. Price is ok. Pros: nice lobby, pool, big rooms, close to airport Cons: location, price is a little high

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sabah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassySuitesSSF, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review, June 20, 2013
Dear Sabah M,

Thank so much for your kind review of our hotel. We pride our self on our top notch service and unmatched value that we offer to our visitors. I'm glad that you were able to share what the experience of staying with Embassy Suites is all about; especially our convenient proximity to San Francisco Airport and many amenities. I welcome you to come back for a visit any time you are in the Bay Area again.

Thanks again for giving us a try!

Sincerely,
Jennifer Busse
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton San Francisco Airport - South San Francisco

Property: Embassy Suites by Hilton San Francisco Airport - South San Francisco
Address: 250 Gateway Blvd, South San Francisco, CA 94080-7018
Phone Number:
Location: United States > California > South San Francisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in South San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton San Francisco Airport - South San Francisco 3.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Embassy Suites San Francisco Airport Hotel South San Francisco
Embassy Suites South San Francisco
Embassy Suite South San Francisco
South San Francisco Embassy Suites

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