Upon arrival my girlfriends and I were pretty impressed with the place. The place was really cute and the view in the morning when you wake up is spectacular. Right away we discussed coming back and using this place as our little getaway from the outside world. It's too bad that we didn't leave this B&B feeling the same way....
We woke up in the morning to the smell of breakfast and my girlfriend and I were pretty excited about eating there. We were served coffee and within 2 minutes the owner came out (Pat) and introduced herself wanting to know exactly which room we stayed in. We told her and she was said she was trying to figure out what was going on because no one told her we would stay for breakfast and then she walked away. Apparently there must have been a miscommunication and if there was a problem I really think she should have talked to us about it. Instead she chose to go into the kitchen and talk about us to one of the workers while we were still within earshot! On top of that there were other guest having breakfast and I'm pretty sure everyone knew she was in there talking about us.
My girlfriend decided to address the issue with the owner and ask if there was anything we could do. That's when she went off about how she was a small business owner and wasn't aware that we would be staying for breakfast and it didn't make her feel good that she didn't know we would be there. Apparently this whole thing she was going off about was over 1 extra breakfast. The cost of it was $15 which we happily paid for the misunderstanding. My problem with the situation was she should not have made us feel uncomfortable and talk behind our backs to her employees and in front of other guests. She made us feel like we were thieves stealing from her or something.
Bottom line, I would never come back here because of the way I was treated.
Note to Pat: I really hope that $15 goes a long way for you. My girlfriends and I are not only never coming back here or referring you any business, but now you have this review to show how you treat guests.
- Official Description (provided by the hotel):
- An elegant 1910 Craftsman home completely restored with all modern amenities perched on top of a hill on a 2-acre property. Many of the rooms have fabulous views of the city and the mountains. Several rooms have porches or balconies. Several have state of the art spa tubs. All the rooms have luxurious linens and window treatments. The rooms are furnished with a simple yet sophisticated combination of antiques and contemporary furniture. The Inn is centrally located 15 minutes from Downtown Los Angeles and 5 minutes from Pasadena. Vacation travelers will enjoy the fact that we are within one hour's drive of many Southern California attractions - Disneyland, Universal Studios, Getty Center, Huntington Library, Santa Monica Pier, Venice Beach, Norton Simon Museum, Regan Library, Old Town Pasadena, Hollywood, Beverly Hills and the South Coast Plaza (shopping). ... more less
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