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“Not what we expected” 3 of 5 bubbles
Review of Ramada South El Monte

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Ramada South El Monte
Ranked #1 of 5 Hotels in South El Monte
Williams, California
2 reviews
“Not what we expected”
3 of 5 bubbles Reviewed July 29, 2012

We made our reservations for 3 nights,because we were traveling for business meetings. The room has a foul smell and when we opened the fridge was really dirty and frozen with stains on the ice. They changed our room. The next morning as soon as I went to brush there was water dripping on my head. They changed my room on the other side of the wing, so we had to carry everything there and was late of my meeting.And now the 3rd room was not a pleasant one either and had no internet for my business purposes. I don't think I will ever stay at this hotel again.

  • Stayed April 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Satem67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William Y, Manager at Ramada South El Monte, responded to this review, August 6, 2012
We highly regret that your stay at our hotel was not up to our usual standard. We wish to apologize to you and your family for the inconvenience we have put upon your trip. We humbly ask that you give us another chance to make up for our poor showing.

Our employees always strive to give guests the best customer service possible and we take cleanliness and internet issues seriously as those are among two of the most important services hotels must provide for business/family travelers in this day and age. We are looking into those two issues immediately and would like to invite you back in the future for us to redeem ourselves to let you know how much we value and seriously consider all input from our valued guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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195 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
owings mills
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed July 16, 2012

I wish we had known what we were getting into. This hotel was VERY loud with two parties going on. Then...my kids and I were at the pool (where is clearly states no food or drink)...there were a bunch of men in the hot tubs with their bear cans strewn all around the place. The staff wouldn't do it anything about it. THEN....we went for our "free" continental breakfast which included bread and a bagel. REALLY? Juice was an extra $2 per glass! We "upgraded" for $4 more! Ugh...rediculous!!!! Don't stay there!

  • Stayed July 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank thankyoupaige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William Y, Manager at Ramada South El Monte, responded to this review, August 3, 2012
We regret that your stay at the hotel was not up to our usual high standards. We hope that you voiced your concerns with our front desk so that they would immediately move you to another room not suffering from any noise. If not, we regret for not being more on top of the banquet for created so much extra noise that it disturbed you.

Regarding the pool, we have a strict policy regarding no alcohol in the pool area unless during a scheduled event (with a designated lifeguard) . We will definitely be looking into this issue as employees know that there is to be no drinking in that area. We thank you for pointing out such oversight on our part and will be corrected immediately.

Our complimentary continental breakfast has recently been added and apologize for its shortcomings. The $4 upgrade was for a full american breakfast which comes with 2 eggs any style, choice of bacon/sausage/ham, hash browns, toast, along with milk/juice. We are truly sorry that the meal did not satisfy you and that we strive to best fulfill our customers every need.

We hope you will give us another chance in the future to let us make sure your first stay here was not representative of what we truly offer. Reviews like yours constantly keep us on our toes on potential shortcomings that doesn't only affect you, but to all of our guests.

Thank you for taking the time to fill out a review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New England
2 reviews
5 of 5 bubbles Reviewed July 15, 2012

I stay at the Ramada in El Monte, CA every time I have to travel there for business and it is the most professional and genuinely nice staff and I stay in many hotels as I travel constantly in my work. The hotel is clean and quiet. My only wish is that the kitchen stayed open later as there is no place to go and get food without a car after business hours.

  • Stayed July 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank americangirl00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William Y, Manager at Ramada South El Monte, responded to this review, August 3, 2012
Thank you for such a glowing review! Reviews like this really make the entire staff overjoyed that their hard work in providing the best service possible really made someone's day! We really hope you come back soon and keep us on our toes giving the service every guest deserves!

We regret that the restaurant/lounge was not open as late as you would like. However the best way to get around this issue is to phone order before it closes, so that the chef can make it just before final clean up.

Thank you for taking the time to make your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tijeras, New Mexico
1 review
1 of 5 bubbles Reviewed June 10, 2012

We were at this hotel and a wedding was scheduled for Sat Night. The band went on till 12:30AM!! It was loud enough to shake the floor and we were on the third floor. No sleeping till the band stopped. If you do stay here make sure you are on the top (4th) floor as every step from those above can be heard. Only douple beds (sucks)

Room Tip: I will never stay at this hotel again
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  • Stayed June 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Howard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William Y, Manager at Ramada South El Monte, responded to this review, August 3, 2012
We regret your stay with us was not to the best of our abilities. If there was any problem with noise issues we always move guests and if we were unable to move we try our best to make things up to the best of our ability. We hope you would give us another chance and we will do our utmost to make sure your next stay with us.

We also do regret you stayed in a room that was not a king suite at check in. As per protocol we offer our available double bed rooms at same cost as a double, so that we do not charge extra when a guest only wanted a king.

We truly hope you give us another chance in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterey Park
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 24, 2012

I came out here with my girlfriend looking for a little quiet getaway from work. Their website sold me on the hotel and we were both pleasantly surprised with what we got and for how much. Their prices are awesomely inexpensive for a 2 room suite, with a bunch of stuff like a microwave/fridge, and it comes with a lot of freebies like coffee and lots o bathroom stuff (much appreciated by my girl). Unfortunately I picked a place that was a bit TOO quiet, so we were a bit too far from anything interesting at night. The local bars are pretty seedy looking so we had to drive quite a bit to get anywhere cool.

All in all, a great bargain for what you pay for. The rooms look brand new and was VERY comfortable to sleep in. Would definitely recommend for people looking for a nice place at a great price.

Room Tip: Higher floors are nicer
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank BigSlickDaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William Y, Manager at Ramada South El Monte, responded to this review, August 3, 2012
We thank you for the review. We pride ourselves in surprising our guests in the most pleasant ways possible. Oftentimes our competitive prices in the area give us the biggest leg up against competition. We hope you come back soon as you stay at our hotel recently added a hotel lounge/bar. Perhaps our own simple night life might be what you were looking for, if not for the rest of the night, but instead as a good launching point!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed January 5, 2012

I stay in the area twice a year and they defenely have the best value of the area spacious suites for the price of a regular motel room, can't get better than that

  • Stayed April 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank manueltorres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
5 of 5 bubbles Reviewed August 29, 2011

My family went to Ramada on this summer. We love the environment and receiptionist.
All staffs in Ramada Inn treat us very well.

We will go back next summer.

Regards,
Chans' family

Room Tip: Wonderful Ramada Inn, South El Monte
See more room tips
  • Stayed July 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ellena C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada South El Monte

Property: Ramada South El Monte
Address: 1089 Santa Anita Ave, off the I-60 Freeway, South El Monte, CA 91733
Phone Number:
Location: United States > California > South El Monte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in South El Monte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada South El Monte 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Welcome to the Ramada Inn & Suites South El Monte! We’re an all suites hotel where our basic suite has a separate living room and bedroom. We're located in the San Gabriel Valley right off the 60 freeway and near the 605. No place in Los Angeles is too far, as easy freeway access allows you to reach whatever destination you desire. We have several shopping centers nearby as well as restaurants of different ethnic cuisine. Our on site restaurant/lounge can also serve as another place to sit back, relax, and enjoy your time with us.Enjoy a wonderfully spacious two room suite and soak yourself in the Jacuzzi. Start your day off with our complimentary continental breakfast. You can come down and enjoy a nice meal in our restaurant/lounge or stay in bed and let us bring up whatever you desire with room service. Just let yourself in and we’ll handle the rest...Included with your suite - Free WiFi - Continental breakfast for two - 2 Flat Screen TVs with Cable - Mini-Fridge, Microwave, iron/ironing board, hair-dryer, in-room safe - Free parking with an all night security guard on premises - Maid turnover service - Fitness Center - Business Center (fax and printing services available) - Onsite laundry washer and dryer, Offsite dry-cleaning ... more   less 
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Also Known As:
Ramada Hotel South El Monte
Ramada Inn And Suites
South El Monte Ramada

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