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“Terrible customer service”
Review of The Chocolate Cow

The Chocolate Cow
Ranked #4 of 7 Dessert in Sonoma
Certificate of Excellence
Restaurant details
Seattle, Washington
Level Contributor
111 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 57 helpful votes
“Terrible customer service”
Reviewed August 3, 2014 via mobile

When we walked in, there were 3 people behind the counter and we were the only customers. We selected a pre-packaged box of chocolates and walked up to the counter. Two of the three people behind the counter looked at us making eye contact. None of them said a word and all went into the back. One of them made eye contact again while in the back doorway. We waited about 2 minutes before someone came out. It was enough time that we considered just leaving the chocolate and walking away. When someone did come out, she was upset and we felt like we were interrupting something. Some other people had come into the store at this point so she called into the back for help. Someone from the back yelled she was off. The girl helping us said "No, you're not" loud enough for us to hear but probably not the girl in the back. As we were being rung up, a guy came out of the back putting his shirt (uniform) on. I don't want to ever see a bare chested kid where food is handled. My husband pointed out these were all probably teenagers and this is a summer job. Still not acceptable. We'll never return. BTW, the chocolate was good but nothing special.

Visited August 2014
Helpful?
Thank axwtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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47 reviews from our community

Visitor rating
    20
    16
    9
    1
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Caracas, Venezuela
Level Contributor
195 reviews
102 restaurant reviews
common_n_restaurant_reviews_1bd8 91 helpful votes
“Gelato...Yum!”
Reviewed June 22, 2014

It's kind of hidden, but keep looking! Best place we found in Sonoma Plaza. They offer delicious ice cream and mouth watering salt water caramel. I've heard chocolate is also really good, it certainly smelled amazing. Plus you're supporting a quality local business.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Kayuga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercer, Pennsylvania
Level Contributor
53 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Great little shop - a must for visitors and locals alike!”
Reviewed June 16, 2014

Not only is the gelato and ice cream to die for, the chocolates and other treats are delicious. A cute little shop off the main square, it's usually busy but the friendly staff makes your wait go quick. Don't miss it!

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank katebeachluv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kokomo, Indiana
Level Contributor
87 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Cool”
Reviewed May 20, 2014

Loved the ice cream. Also fair price. Usually crowded so be prepared to wait. But well worth the wait.

Visited May 2014
Helpful?
Thank cad33049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonoma, CA
Level Contributor
10 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“An amazing local shop”
Reviewed April 15, 2014

Not really a restaurant, but a place or ice cream treats and amazing homemade candies as well as some nostalgic treats from days gone by. DO NOT MISS THE SALTY CARAMELS. If you are a Sonoma fan buy one of the shirts that quote local Tommy Smothers who said Sonoma makes wine - Napa makes auto parts.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank sonomajay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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