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“Anniversary get-away”

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Fairmont Sonoma Mission Inn & Spa
Ranked #4 of 11 Hotels in Sonoma
Certificate of Excellence
GreenLeadersGold level
Palo Alto
2 reviews
“Anniversary get-away”
Reviewed June 6, 2014

We look forward to each stay at the Fairmont Sonoma Mission Inn and Spa. We love the atmosphere, decor, landscaping, amenities and room comfort. The spa is amazing and the outdoor pool is very relaxing. Wish we could visit more often!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,151 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (265)
Date | Rating
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English first
Daly City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 6, 2014

A Valley in the mattress that you rolled into at night
No hot water for shower
Room was a postage stamp size with a King bed,
The room was near the Valet so you had to have the black out drapes pulled

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont S, Guest Relations Manager at Fairmont Sonoma Mission Inn & Spa, responded to this review, June 9, 2014
Dear Susan K, Thank you for choosing our resort for your getaway and for your post. I am so sorry for the disappointments you experienced during your stay. We do change out our mattresses regularly, but we thank you very much for bringing these items to our attention and our Director of Rooms will be checking the room you were in to ensure everything is in exceptional order for the future. Generally we are known for very relaxing stays at our resort & spa and I do apologize that we fell short for you this stay. I do hope we will have another opportunity to provide you the rest you need and relaxation you deserve. Kind regards, Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
Reviewed June 5, 2014

Thank you to the staff of The Fairmont Sonoma for an amazing stay. I just left, and already want to return! Had a perfect week there...everyone was so accommodating with my gluten intolerance, the food was amazing! Thank you once again, and I can't wait to return! Cheers, SB. @fairmontsonoma #amazingweek #frhiREVMAX

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Simon_Boden_Bermuda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 5, 2014

My wife & I went here on a business trip and stayed in one of their suites. The accommodations were fantastic and the staff was also. Although a bit pricey, the room was worth it. The tub is situated between the bed and bathroom, which is very unique and very accommodating. The in room fireplace was great, especially with the firewood they give you...just one match gave us a fire that lasted for 3 hours. The food at the hotel was also great and the mineral water pool was extremely comfortable and relaxing.

  • Stayed May 2014, traveled on business
    • Value
    • Location
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Helpful?
Thank Kbishop522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont S, Guest Relations Manager at Fairmont Sonoma Mission Inn & Spa, responded to this review, June 6, 2014
Dear kbishop522, Thank you for choosing our resort for your getaway and for taking the time to post your review. It sounds like you stayed in one of our open floor plan Mission Suites designed with romance in mind. We are delighted to read how much you enjoyed and hope to welcome you and your wife back again soon. Warm regards, Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 4, 2014

We stayed there Memorial Day Weekend. They did not have enough staff for a busy holiday weekend. Here are the reasons:

Left our room at 10 am....came back at 4 pm....room was still not cleaned....had to ask the house keeper to leave in the middle of her cleaning since needed to get ready to attend a wedding

Went to the pool on Sunday around 12 noon...all lounge chairs were taken...asked the staff for more chairs...was told need to check with manager...waited for 15 min but no manager...asked again...same answer...walked over to SPA area and see if we could use that pool...was told we needed to pay $40 or so per person to use the pool...when told them that at over $600/night it was kind of ridiculous that we had to pay to sue the pool espeically with no room at the main pool, the stff's response was "we dont have any room here anyway"....went back to the hotel and asked for the manager...told her the situation...her repsonse was "im sorry its a busy holiday weekend; I can waive the fee for the SPA pool"...went back again to the SPA area...my wife had to sit separately from me since it was so crowded

wine tasting: have to pay for cheese and cracker...really cheap for over $600 a night hotel...but then when you want to get the cheese and cracker, you had to wait for over 20 minutes since the staff was soooooo slow!

Monday morning: trash truck dumping the trash at 0700 AM! Yes our room was facing that way!

the rooms are ok but not certainly worth $600 a night...maybe 250 at most

Dear Fairmont Managers: you either charge over $600 a night and provide a 5 star service or you charge much less. We will never stay there again

Room Tip: avoid rooms facing the area where the trash is stored
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FardadE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont S, Guest Relations Manager at Fairmont Sonoma Mission Inn & Spa, responded to this review, June 14, 2014
Dear fardadE, Thank you for taking the time to speak with us directly about these concerns and giving us the chance to address them for you. I do apologize for these disappointments regarding your stay and I hope we have the opportunity to welcome you back to experience the exceptional service that we are traditionally known for. Kind regards, Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delaware
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 31, 2014

We stayed at the Sonoma Mission Inn and Spa for 3 fabulous nights. The room was very comfortable and the staff accommodating. The breakfast was superb with many choices of fresh, organic food items. The in-room coffee service was outstanding. The hotel was very relaxing and the grounds made you feel like you were in paradise. Although the area where the Inn is located is somewhat depressed, you wouldn't know it as the Inn is tucked back from the main road.

Room Tip: Ask for a room in the main Inn on the first floor facing the front courtyard.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Sarge1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaumont
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 31, 2014

We spent a wonderful Honeymoon here. This hotel gets our highest possible recommendation! The hotel and grounds are beautiful, the staff was without exception courteous and helpful. Every evening there were wine tastings in the lobby and the hotel restaurant Sante is amazing. If you are in the Wine Country I'd recommend staying here.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Lum E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont S, Guest Relations Manager at Fairmont Sonoma Mission Inn & Spa, responded to this review, June 2, 2014
Dear Lum E, Thank you for choosing our resort for your very special celebration – congratulations! Thank you also for taking the time to post your review and share your commendations. We hope to welcome you back for many anniversary celebrations to come or ‘just because’. Kind regards, Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Sonoma Mission Inn & Spa

Property: Fairmont Sonoma Mission Inn & Spa
Address: 100 Boyes Blvd., Sonoma, CA 95476-3678
Phone Number:
Location: United States > California > Sonoma County > Sonoma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Sonoma
#2 Green Hotel in Sonoma
#3 Business Hotel in Sonoma
#5 Family Hotel in Sonoma
#6 Romantic Hotel in Sonoma
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Fairmont Sonoma Mission Inn & Spa 4*
Number of rooms: 228
Reservation Options:
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Also Known As:
Fairmont Sonoma Mission Hotel Sonoma
Fairmont Sonoma Mission Inn And Spa
Sonoma Mission Inn
Fairmont Inn Mission Sonoma Spa
Sonoma Fairmont

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