We were looking for a place to stay in Sonoma and was quite happy to find a Fairmont property! I was driving in and had difficulty finding the front entrance.. there was no door man or front door area as such. At check-in the guest service agent acknowledges me when I say "check-in" and my name then I notice I am just left standing there while he is just looking at his computer. In the meantime the other GSA accepts the couple behind me and continues to check them in. I am still left standing there until I ask the agent what he is up to. He says that he is working on the guest folio that he just checked out and will be with me shortly. I couldn't believe it. I asked for his name and said that I have never experienced such a thing with the Fairmont. His name was Max. He then turns his attention to me, finally! and after seeing my profile, I presume, his behaviour changes quickly. Offers apologies etc. One should not have to be a "special" guest to receive the normal, am not even asking for outstanding welcome procedures. This should be for ALL! Needless to say when I returned to my room there were a bunch of goodies.. which my husband and I enjoyed very much.
On the other side of the coin, Cody, the bellman was superb! He offered without hesitate to take all my bags to the room since I had to leave to meet my husband at the restaurant in Napa. Even put the beer in the fridge for us, which we found when we got to our room. I was happy he was also the one who helped us when we checked out.
Such a lovely property. Unfortunately stayed for only a night but definitely will be back when we are again in the area.
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- Also Known As:
- Fairmont Sonoma Mission Inn And Spa
- Fairmont Sonoma Mission Hotel Sonoma
- Sonoma Mission Inn
- Fairmont Inn Mission Sonoma Spa
- Sonoma Fairmont