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“PERFECT Experience with an Extraordinary Staff”

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The Lodge at Sonoma Renaissance Resort & Spa
Ranked #7 of 11 Hotels in Sonoma
Certificate of Excellence
GreenLeadersBronze level
Ho Ho Kus, New Jersey
1 review
“PERFECT Experience with an Extraordinary Staff”
Reviewed November 20, 2013

This is my very first TA review and it is such a pleasure to write it for such a wonderful property and staff. I arranged for my mother and her four friends to head to Sonoma for my Mom's 70th birthday. From the moment they got off the plane to the moment they left everything was taken care of professionally and efficiently by the Renaissance staff. They were treated like VIP's from the moment they arrived, the property was lovely and the accommodations perfect for their needs. My Mom and her friends especially enjoyed being able to sit outside around the fire pits which were always lit and warm and enjoying coffee and in the evenings wine in the beautiful surroundings.

I must send special thanks to arguably the most amazing, professional and helpful hotel concierge I have ever had the pleasure to work with, Dominique Catteau. I contacted Dominique to assist with transfers, wine tours, dining reservations and she handled my requests as if my mom were her own, PERFECTLY. Her advice was spot on, and she made my mom's experience truly unforgettable. From champagne and strawberries awaiting my mom's arrival, to planning out the vineyard tours to a wonderful sampling of smaller boutique vineyards to going to the bakery and dropping a birthday cake off at the restaurant for her dinner that night, she went above and beyond and absolutely was the reason why this trip was such an overwhelming success. Upon your visit to this special property pay a visit to her and I guarantee your visit will be made truly special indeed!!

This property is a gem in wine country and the care of the staff makes it even more special! I hope to visit someday in the near future and extend my gratitude to the staff personally, but until then thank you, thank you a million times THANK YOU.

Room Tip: Stay in the main building, the location and the views are better.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JNBNNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,227 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (338)
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English first
Wellington, Ohio
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 19, 2013

The rooms were nice and the area was good. The maid service was great, but that is where my good review stops. We were never able to control the temperature of the room. It was always either too hot or too cold no matter what we did. The hot water tank or whatever controlled the water was soo loud it made our walls shake. And then, there was the room service or lack ther of.
We were in Sonoma visiting relatives. When my husband and I had an evening and morning to ourselves, we thought we would pamper ourselves and have breakfast in bed. Five minutes after we placed our order, we get a phone call back telling us their grill is being cleaned and they cannot provide and eggs, pancakes, meats, etc..basically anything that needs to be cooked. So we had the option of oatmeal or danish, Not, "Can you wait until the grill is cleaned?" or "We are terribly sorry...", or "Can we offer coffee to get you started until the grill is cleaned...". I mean REALLY!!!!! This is a RESORT! I am paying more than $400 per night. So instead of having a relaxing morning we had to get up and go to a restaurant. We will be flying to Sonoma frequently and will be finding a more accommodating hotel with better customer service.
We always stay in Marriott or Renaissance Hotels and I have never rated any this poorly.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sudmom123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
177 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed November 18, 2013

The entry to this hotel, on the busy end of the main street leading into downtown Sonoma, hides the true beauty of this hotel. But when you walk in, you are in a first class property all around. The lobby is nicely appointed, and the adjacent wine bar (which has evening wine tastings from the wine merchant that sells local wines inside) is a nice setting for an evening drink. The outdoor pool setting is beautiful, and there are impressive fire "pits(?)" set at table level around the outdoor seating areas...a great place to read, sip, and relax. The rooms are spacious and beautiful, with very comfortable beds. Service is excellent. My wife absolutely loved this place. The on-premises restaurant is excellent..we had breakfast and light dinners, which were superb. Overall, an outstanding place to stay.

Room Tip: The best rooms are the cottages, especially the second level cottages facing the pool. A small outs...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MeanderingMike1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
67SonomaFan, Public Relations Manager at The Lodge at Sonoma Renaissance Resort & Spa, responded to this review, November 19, 2013
Thank you for the kind review! We are so thrilled that you and your wife enjoyed your stay and several of our onsite perks such as The Carneros Bistro. Our Chef focuses on seasonal farm to table cuisine using the very best local ingredients! I am also delighted to hear you enjoyed our very comfortable brand new beds. We are continuously striving for improvement, and hope you will return to see our continued updates in the near future!

Sincerely,

Katie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 18, 2013 via mobile

Loved the spa and the hotel. I would highly recommend it to friends and family. Very clean , rooms were very large , bathrooms were very clean and spacious. Property was very nice as well. Restaurant on site was delicious , gym was nice and lobby was comfy

Stayed November 2013, traveled as a couple
Helpful?
Thank MelroseMass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 17, 2013

The cottages would be great for a long stay with the living room, comfortable bed, and large bathroom with soaking tub. The service was great and bringing dessert from the restaurant back to the room made the perfect evening! The location was also convenient - a straight short drive from the main square.

Room Tip: The cottages are spacious and private.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ava C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
80 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed November 16, 2013

Stayed 3 nights and would rate more of a 3.5 to 4 star property and on that standard was just fine. Rooms are of a decent size, bathrrom slightly small but more significantly shower pressure not great and took awhile for hot water to show up. As some others mentioned, patio door would not securely close and lock and room could be broken into from outside. Coffee shop off the lobby which doubles aa wine bar in the afternoon had good coffee and service, and free coffee refills all day. Free shuttle within 2 or so mile area a nice touch, we used to go to dinner in town.

Stayed November 2013, traveled with friends
Helpful?
Thank atl_trav917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swartz Creek, Michigan, United States
1 review
Reviewed November 7, 2013

I have stayed at resorts throughout US, Mexico, Germany, this by far is the least friendly. Room is fine, clean, in fact cleaning staff seems the friendliest of the entire resort. We are staying here to check out the Sonoma area so CD my husband's boss is pushing us to move to this area. Based on my experience here and in downtown, I think I will stay in Michigan. Wine tasting was busy but more than that, if you were not part of the original group you are ignored. Asked front desk about distance to town and was told, "It's not that far", with no mention of the shuttle.

Room Tip: Definitely get the room with fireplace and ask if view is of parking lot!
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
67SonomaFan, Public Relations Manager at The Lodge at Sonoma Renaissance Resort & Spa, responded to this review, November 19, 2013
Thank you for taking the time to give us feedback regarding your stay. I am so sorry to read of your disappointments with your trip to Sonoma. I have followed up with the Front office team as well as our Beverage and Food team so we may ensure the appropriate improvements are made. Our goal is always to provide a hospitable and comfortable stay for our guests and we value your feedback as it allows us to improve for the exceptional service we strive towards.

Warm Regards,

Katie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Lodge at Sonoma Renaissance Resort & Spa

Property: The Lodge at Sonoma Renaissance Resort & Spa
Address: 1325 Broadway, Sonoma, CA 95476-7505
Phone Number:
Location: United States > California > Sonoma County > Sonoma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sonoma
#3 Green Hotel in Sonoma
#3 Family Hotel in Sonoma
#3 Spa Hotel in Sonoma
#5 Romantic Hotel in Sonoma
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Lodge at Sonoma Renaissance Resort & Spa 4*
Number of rooms: 182
Official Description (provided by the hotel):
Indulge in an exquisite Sonoma Hotel offering vibrant charm in a tranquil setting. Nestled in gorgeous Sonoma Valley, The Lodge at Sonoma Renaissance Resort & Spa is less than an hour north of San Francisco and centrally located among the country's finest wineries. Showcasing the incredible beauty of the valley, our Sonoma resort's accommodations combine authentically artisan surroundings with contemporary facilities to create a haven of casual sophistication. The award-winning Raindance Spa in our Sonoma Valley resort offers the ultimate in reflection, revitalization and romance. Carneros Bistro at our Sonoma resort features local wines and innovative cuisine with Mediterranean influences. In a hurry? Try Bean & Bottle, our wine & coffee bar with locally inspired items to-go. The Lodge at Sonoma is also the perfect destination for corporate meetings, social events and Sonoma Wine Country weddings and wedding receptions offering 22,000 square feet of flexible event space, both indoors and out. ... more   less 
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Also Known As:
The Lodge At Sonoma Renaissance Resort And Spa
The Lodge At Sonoma Renaissance Hotel Sonoma
Hotel Sonoma Renaissance
Lodge Sonoma
Renaissance Sonoma
Sonoma Renaissance

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