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“lodge at sonoma”

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The Lodge at Sonoma Renaissance Resort & Spa
Ranked #6 of 11 Hotels in Sonoma
Certificate of Excellence
GreenLeadersBronze level
Swartz Creek, Michigan, United States
1 review
“lodge at sonoma”
Reviewed November 7, 2013

I have stayed at resorts throughout US, Mexico, Germany, this by far is the least friendly. Room is fine, clean, in fact cleaning staff seems the friendliest of the entire resort. We are staying here to check out the Sonoma area so CD my husband's boss is pushing us to move to this area. Based on my experience here and in downtown, I think I will stay in Michigan. Wine tasting was busy but more than that, if you were not part of the original group you are ignored. Asked front desk about distance to town and was told, "It's not that far", with no mention of the shuttle.

Room Tip: Definitely get the room with fireplace and ask if view is of parking lot!
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
67SonomaFan, Public Relations Manager at The Lodge at Sonoma Renaissance Resort & Spa, responded to this review, November 19, 2013
Thank you for taking the time to give us feedback regarding your stay. I am so sorry to read of your disappointments with your trip to Sonoma. I have followed up with the Front office team as well as our Beverage and Food team so we may ensure the appropriate improvements are made. Our goal is always to provide a hospitable and comfortable stay for our guests and we value your feedback as it allows us to improve for the exceptional service we strive towards.

Warm Regards,

Katie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,238 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Katy, Texas
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 7, 2013

This is a great property and we had one of the cottages with the fireplace. We used the fireplace every evening as we visited the beginning of November 2013. The room was very comfortable and the property is beautiful.

The complimentary shuttle service is such a nice touch and we did use it to visit some restaurants in the downtown area. The staff was extremely helpful and very friendly. We did experience some challenges with securing various items for our room. They never picked up the room service card on our door the first night and that did create some challenges for us. Additionally coffee supplies were not replenished in our cottage and we stopped by the front desk and requested that the supplies be replenished while we were out for dinner. Unfortunately when we returned there were no supplies so I assume someone else received extra coffee supplies.

The restaurant onsite was very good and we did have a package which included breakfast daily. It is a beautiful restaurant and the food was excellent. There is a breakfast buffet on Saturday and Sunday with a great selection.

We would definitely consider staying at this property again.

Room Tip: If you can afford to do so, pay a little more for one of the cottages with the fireplaces...they rea...
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Green Features: The property is very environmentally conscious and they encourage guests to reuse their towels and share in their passion for protecting the environment.
  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatyTXLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 6, 2013 via mobile

This is a great location. The hotel lobby is beautiful and the staff were great. But the room we had in the lodges is in need of serious upgrade. The shower is ill designed and floods bathroom floor. The heat unit was rackety and loud. The door to our patio wouldn't close after we opened it and had to go out another door to push on outside to get it shut. The mattress was lumpy. And in general it was all shop worn. When we were checking out the parking lot was full of new mattresses so looks like they are working to get things upgraded.

It's not so much a resort at all. Our room overlooked a neighborhood and we got to watch the tricker treaters making the rounds for Halloween. We didn't utilize the spa so no comment there. It's really more of a hotel. Our friends stayed in the main section hotel rooms. A wedding party kept them awake one night and the catering truck returning woke them on another.

But what really saved this stay was the restaurant. The food and staff were great and we really enjoyed coming in each night and eating and hanging at the bar. Both the hotel and the restaurant had free wine tastings that were very good.

I kind of felt for the great staff having to defend the property. Hope they get the facelift soon!

Stayed November 2013, traveled with friends
Helpful?
Thank Kendall C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
67SonomaFan, Public Relations Manager at The Lodge at Sonoma Renaissance Resort & Spa, responded to this review, November 7, 2013
Thank you for taking the time to give us feedback of your recent stay at The Lodge. I am so glad to hear that you enjoyed your stay, our wonderful staff, and our award-winning Carneros Bistro! Our Chefs' use the very best ingredients from the local area as well as the restaurant’s own garden! I am sorry to read of your disappointment with our rooms and the noise that you experienced. We have just finished replacing all of our guests beds, and will be continuing to update our rooms with a complete room renovation in the near future. We hope you will come back soon to experience our rejuvinated property!
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Richview, Illinois
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 6, 2013

My husband and I visited there Oct 5-12. Check-in was easy but beware now there is an extra resort fee and parking fee now. We made our reservation before these fees came into effect so the fees were waived for our stay. Our room was spacious with a fireplace, sitting area, separate tub and shower and nice dressing area and closet. There was also a small bottle of wine in our room and a small refrigerator. There is an outdoor pool but the water was cold, wish it was heated more but the hot tub was nice. The ground were beautiful and the evening wine tasting was a great way to interact with other guests and to share places to visit in the area. The location is great and the free shuttle to the Sonoma square was wonderful! The concierge service there is also great!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank margiepiano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 3, 2013 via mobile

We were in the main building & it was clean, but there was some kind of meeting in the hotel, so it made it difficult to pass while heading downstairs.
The wine tasting in the restaurant was cool, but too busy.
The price was very high for what we got. I wish we had done a bed & breakfast, or somewhere walking distance to the square.

Stayed October 2013, traveled as a couple
Helpful?
Thank Nealrap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Okla
Level Contributor
131 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed November 2, 2013 via mobile

Low rise. Room had fireplace. Balcony faced front entry drive. Room included small bottle of red wine. Room was large. Bathtub had shutters that open into bedroom. There was a separate shower. Toilet had its own room. Room was clean.
Lobby was nice and pool area had a quality feel.

Stayed October 2013
Helpful?
Thank tlccva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
107 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed October 31, 2013

My wife and I checked into this hotel for our wedding anniversary. We received great customer service from the beginning and it did not stop until our trip ended. The hotel, for us, was in an ideal spot and served as a launching location for all of our winery trips. The concierge at the hotel helped us find so many additional wineries and helped with reservations. The staff goes above and beyond to make your stay enjoyable. The daily hotel wine tastings in the lobby were nice. They continued the wine tasting in the concierge lounge. We would definitely recommend this property to all of our friends and family visiting Sonoma.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJD19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
67SonomaFan, Public Relations Manager at The Lodge at Sonoma Renaissance Resort & Spa, responded to this review, November 1, 2013
Thank you for the kind review. We are so glad that you had a great anniversary trip, and that our ambassadors and concierge team assisted in helping you discover some local gems in wine country! Next time stop in and experience our Raindance Spa which offers a wonderful couples massage and fabulous outdoor amenities in our private spa garden, perfect for an anniversary trip!

Warm Regards,

Katie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Lodge at Sonoma Renaissance Resort & Spa

Property: The Lodge at Sonoma Renaissance Resort & Spa
Address: 1325 Broadway, Sonoma, CA 95476-7505
Phone Number:
Location: United States > California > Sonoma County > Sonoma
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sonoma
#3 Spa Hotel in Sonoma
#3 Family Hotel in Sonoma
#3 Green Hotel in Sonoma
#5 Romantic Hotel in Sonoma
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Lodge at Sonoma Renaissance Resort & Spa 4*
Number of rooms: 182
Official Description (provided by the hotel):
Indulge in an exquisite Sonoma Hotel offering vibrant charm in a tranquil setting. Nestled in gorgeous Sonoma Valley, The Lodge at Sonoma Renaissance Resort & Spa is less than an hour north of San Francisco and centrally located among the country's finest wineries. Showcasing the incredible beauty of the valley, our Sonoma resort's accommodations combine authentically artisan surroundings with contemporary facilities to create a haven of casual sophistication. The award-winning Raindance Spa in our Sonoma Valley resort offers the ultimate in reflection, revitalization and romance. Carneros Bistro at our Sonoma resort features local wines and innovative cuisine with Mediterranean influences. In a hurry? Try Bean & Bottle, our wine & coffee bar with locally inspired items to-go. The Lodge at Sonoma is also the perfect destination for corporate meetings, social events and Sonoma Wine Country weddings and wedding receptions offering 22,000 square feet of flexible event space, both indoors and out. ... more   less 
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Also Known As:
The Lodge At Sonoma Renaissance Resort And Spa
The Lodge At Sonoma Renaissance Hotel Sonoma
Hotel Sonoma Renaissance
Lodge Sonoma
Renaissance Sonoma
Sonoma Renaissance

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