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“Great Hotel, let down by noisy air conditioning and recalcitrant manager” 3 of 5 bubbles
Review of El Dorado Hotel & Kitchen

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El Dorado Hotel & Kitchen
Ranked #8 of 11 Hotels in Sonoma
Certificate of Excellence
London, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great Hotel, let down by noisy air conditioning and recalcitrant manager”
3 of 5 bubbles Reviewed February 18, 2014

It's a lovely hotel in many ways. But our experienced was marred by an external air-conditioner compressor which was located just below our room (we were in in #18 - AVOID!), which woke us up repeatedly through the night. We were too tired and discombobulated to want to face moving rooms in the middle of the night (we were only staying one night for a friends birthday), so raised it at check out the next morning with the manager.

Whilst apologetic, and totally admitting the noisiness of the room, the manager took the somewhat uncompromising stance that there was nothing that could be done, and no gesture that could be made to give meaning to her apology. She said if we had complained in the middle of the night she would have happily moved us, but since we didn't, that was just tough. Having had our experienced and our sleep so unpleasantly disrupted, a small gesture - an offer of an upgrade next time or a token discount - would have gone a long way to keep our good will and our return custom; both of which the hotel has now lost.

Room Tip: Avoid room 18 - with the noisy A/C unit outside!
See more room tips
  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank ArvD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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269 reviews from our community

Traveler rating
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    13
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Any
English first
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed December 29, 2013 via mobile

We came here for a quick getaway and it was our first time staying at the hotel. The rooms are tidy and the staff is so nice and courteous.

We wanted to order room service right before the kitchen closed and they went out of their way to make sure our order was put in! The food is some of the best I've had in Sonoma.

I recommend taking advantage of their winter rates as the hotel and Sonoma in general is a lot less crowded. We'll definitely be back!

Stayed December 2013, traveled as a couple
Helpful?
Thank Sara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed December 29, 2013

The location is great. The bed was extremely uncomfortable. Lots of noise from the restaurant in the room. No elevator so had to carry bags up the stairs. No liquid soap in the shower.
Staff did not differentiate between someone eating at the restaurant and a hotel guest.
Would not stay at this hotel again.

  • Stayed December 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank katrinka0925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed December 25, 2013

Really good time went back three times and always had fun servers and great drinks and food!

Would go back for sure, we had a private home l1/2 mile from here and never bothered cooking at home.

Be sure to enjoy this stop...

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 3, 2013

Stayed at the El Dorado for 2 nights in Mid October. Very nice hotel for the value and very comfortable beds. The restaurant is great with a nice cocktail and wine list. The El Dorado is right in the Sonoma Town square so walking to breakfast, lunch, dinner is a breeze. I felt very pleased with the value for the rooms. Would stay here again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank matt c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 11, 2013

The location of the hotel right on the plaza was perfect for walking around to get a bite to eat or just explore. We happened to stay on a Tuesday night, which meant the Farmer's Market took over the center of town. You can bring your own wine and enjoy the sights and sounds just a short walk away, so I definitely recommend it if you're in town at the right time.

I would also suggest requested a room overlooking the courtyard, as it's quieter and makes for a nice balcony view as well. The staff was excellent in helping us check out a few vineyards as we did not have much time to research before our trip. The price was great, and I would definitely stay here again if we find ourselves in the area.

Room Tip: Definitely go with a room overlooking the courtyard if you can.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BriEm0706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 20, 2013 via mobile

Spoke to both Courtney and Katrina regarding website "stay and save", Courtney also discussed with manager Treg. Will not acknowledge both for a 4 night stay. Plus means in addition to
Rooms are small. Facing street is loud.

  • Stayed August 2013
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Teresa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Dorado Hotel & Kitchen

Property: El Dorado Hotel & Kitchen
Address: 405 1st St W, Sonoma, CA 95476-6608
Phone Number:
Location: United States > California > Sonoma County > Sonoma
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
#9 Romantic Hotel in Sonoma
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El Dorado Hotel & Kitchen 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
Set on the historic downtown Sonoma Plaza, 45 minutes north of San Francisco, our boutique hotel reflects the simple charm of the wine country as well as the urban sophistication of our guests.From world class dining at our El Dorado Kitchen, to relaxing poolside, to enjoying the area’s many local activities the El Dorado Hotel is a one of a kind destination. ... more   less 
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Also Known As:
El Dorado Hotel And Kitchen
El Dorado Hotel Kitchen
El Dorado Sonoma

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