It's a lovely hotel in many ways. But our experienced was marred by an external air-conditioner compressor which was located just below our room (we were in in #18 - AVOID!), which woke us up repeatedly through the night. We were too tired and discombobulated to want to face moving rooms in the middle of the night (we were only staying one night for a friends birthday), so raised it at check out the next morning with the manager.
Whilst apologetic, and totally admitting the noisiness of the room, the manager took the somewhat uncompromising stance that there was nothing that could be done, and no gesture that could be made to give meaning to her apology. She said if we had complained in the middle of the night she would have happily moved us, but since we didn't, that was just tough. Having had our experienced and our sleep so unpleasantly disrupted, a small gesture - an offer of an upgrade next time or a token discount - would have gone a long way to keep our good will and our return custom; both of which the hotel has now lost.
- Official Description (provided by the hotel):
- Set on the historic downtown Sonoma Plaza, 45 minutes north of San Francisco, our boutique hotel reflects the simple charm of the wine country as well as the urban sophistication of our guests.From world class dining at our El Dorado Kitchen, to relaxing poolside, to enjoying the area’s many local activities the El Dorado Hotel is a one of a kind destination. ... more less
- Reservation Options:
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- Also Known As:
- El Dorado Hotel And Kitchen
- El Dorado Hotel Kitchen
- El Dorado Sonoma