I was fully prepared to write a less than positive review here. My wife and I researched carefully for a room in Solvang and this seemed to fit the bill, especially the jacuzzi tub with (faux) fireplace. We arrived early so we walked about town and the staff called me on my cell to tell me the room was ready. We were pleasantly surprised with the size, decor, and cleanliness of the room, much nicer than the outside "motel" look would indicate. The staff had set the flowers I ordered (this was our 27 anniversary)in the room and in water ahead of time. So far, so good. Once I took my shoes off, however, I noticed an area of carpet near the bathroom was soaking wet. When I brought it to the front desk's attention, they asked if I wanted housekeeping to look it. I thought that was a little strange. They didn't seemed too concerned over a possible leaking pipe ruining their carpet. I let it be as it wasn't in our way. Next came the kicker though. NO hot water! The hotel's 2 hot water tanks were broken and no one to fix during the holiday weekend. No shower, no shave, and no jacuzzi tub (the biggest reason we chose this place). It put a big damper on the weekend and I couldn't wait to write a scathing review. Management, however, went above and beyond what we expected in rectifying a situation they ultimately had little control over, as a quality hotel should. They even comped the $100 we dropped on dinner. We checked out as happy campers. Way to bring a 2 star back up to a 5, guys.
- Official Description (provided by the hotel):
- Pool and Spa closed 3/13/17 to 3/27/13 for resurfacing. We apologize for any inconvenience. ... more less
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- Also Known As:
- Hadsten House Hotel Solvang
- Hadsten Hotel Solvang