Ridiculous/Unacceptable - book elsewhere! They literally left me out in the cold!!!! Hotel is decent for price - comfie beds but this place must be owned or ran by idiots. We are talking 200 plus room hotel sitting in large tourist attraction town and you have nobody onsite all night from 11:30 to 7 a.m.???? Are they stupid? I went out with friends, some casino got back about 12:30/1:00 am - try to enter room my key doesn't work - go to office note on door nobody onsite until 7 am if an emergency call this number. Tried to call number - no answer 3 times. Talking last hotel on way out of town, by freeway, dark, freezing cold, everything else in town closed and they got some female sitting outside without working key! Reached owner on 4th attempt - he guides me through entering a lockbox outside office which thankfully had a master key - got a quick I'm sorry and click. Really? I just stood outside your hotel for almost an hour, freezing, stressed and wondering if I am sleeping where and I get that. Not to say I am begging for anything but a little bit more of an apology, I really am sorry, what can I do for you - I mean that would be good business or at least a phone call to room to make sure everything turned out alright and was I ok? Nothing!!! They did have 1 employee (and he was only one with some intelligence and personality because most of the others barely said hello) who was nice and went out of his way to make me feel better the next morning but if it were me stay elsewhere. Jeez even little mom & pop hotels, Motel 6 and low budget hotels have someone onsite to take care of guests if need be!
- Official Description (provided by the hotel):
- This boutique hotel is situated in Santa Ynez Valley in Solvang and is a 10-minute walk to Old Mission Santa Ines. This European-style hotel offers an outdoor heated pool and jacuzzi. A microwave, refrigerator and coffee maker are standard in each stylishly decorated room at Kronborg Inn. A 42-inch flat-screen cable TV, DVD player, Ipod Alarm Clock/Radio and work desk are all included. All bathrooms have a jetted bathtub. Kronborg features Danish architecture and a working windmill. Guests are served a continental breakfast every morning. Business services and laundry facilities are available on site. The Danish town of Solvang is only a short walk away and features traditional bakeries, European-style shops and restaurants. The PCPA open air amphitheater is also a short walk away and numerous wineries are within walking distance. ... more less
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- Also Known As:
- Kronborg Hotel Solvang
- Kronborg Motel Solvang