I was very disappointed in the customer "service" at this hotel. First off, I'll admit it was my mistake - I inadvertently made reservatons at two hotels for the same night. When I arrived at the Holiday Inn in Solvang it was quickly discovered that my reservation was for the night before - PREPAID - $354.00 for two rooms.
The real problem, however was the reaction from the front desk. All she could say, over and over again, was "I have no reservation" even after I explained what had happened and showed her my printed receipt. I asked for the manager, but got Chrissy - the "person in charge" - who repeated this yet again. Rooms were available but there was no offer to help - no discounted room for the night, no empathy whatsoever.
I called Holiday Inn's corporate line and they told me that any assistance is at the discretion of local management - there was nothing they could do. I will never stay at another Holiday Inn.
I was so disgusted I left town and stayed at another chain's hotel.
- Official Description (provided by the hotel):
- Come discover the preferred destination of travelers visiting the Santa Ynez Valley, the Holiday Inn Express Solvang. We are centrally located in the Danish Town of Solvang, walking distance to all of its major attractions. It is best known for its shopping, restaurants, chocolate factories and wine tasting rooms! Our hotel is centrally located within Santa Barbara County's Wine Valley. The Holiday Inn Express Solvang is within minutes to Vandenberg Air Force Base, renowned Wineries such as Firestone, Gainey, Buttonwood and Rusack. If you are a golf enthusiast then make the Holiday Inn Express Solvang your golfing headquarters. With our Monthly Golf Packages, you can golf at courses such as The Alisal River Course and La Purisima Golf Course.Our hotel is conveniently located just 30 minutes from the city of Santa Barbara, 20 minutes from Vandenberg Air Force Base and 30 minutes away from Santa Maria. ... more less
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- Also Known As:
- Holiday Inn Express Solvang Hotel Solvang