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“Hot, stuffy, smelled, dirty room”

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Wine Valley Inn & Cottages
Ranked #5 of 10 Hotels in Solvang
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Hot, stuffy, smelled, dirty room”
1 of 5 bubbles Reviewed March 11, 2014

Staff was very nice. Wall air conditioner blew warm air and one vent and the cover fell off in the middle of the night. The room was hot and stuffy. We used a fan and left the door open until 9:00pm to cool the room enough to sleep. The TV reception was bad, the sound went up and down and was garbled. The bed had long black hair all over comforter. Other hotels were booked for The Solvang Century or we would have left.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank C T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Wine Valley Inn & Cottages, responded to this review, March 12, 2014
Thank you for your feedback describing your recent stay at Wine Valley Inn and Cottages. As you know, we do appreciate all feedback that comes to our attention, because through this feedback we know where we are excelling and where improvement is needed. You'll be happy to know that we are currently undergoing a major renovation process, and we will make sure to fix all the issues that you encountered while at our property. Once the renovation process is complete, we hope that you will be able to provide us one more chance at staying at our property, and of course, we would love to hear what you think of the improvements done to Wine Valley Inn and Cottages.

Kindly,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,183 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (325)
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Sherman oaks
1 review
5 of 5 bubbles Reviewed March 9, 2014

We love the Wine Valley Inn. It's so cute and comfy. We always stay here. The staff is amazing Jennifer and Michelle are awesome. Great customer service and so friendly and personable. They are great additions to this amazing little inn.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Britskiwhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Wine Valley Inn & Cottages, responded to this review, March 10, 2014
We are happy to hear that you are a returning guest and that our amazing customer service is what keeps you coming back to our Solvang property. We hope you are taking advantage of our free hot complimentary breakfast and free Wi-Fi. Again, thank you for the wonderful comments you are regarding our front desk team members. Just to let you know that we are working hard on providing our guest with an even greater experience and for that reason we are currently undergoing renovation process. Thank you for the wonderful comments and we will be awaiting your return to Wine Valley Inn and Cottages.

Kindly,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 of 5 bubbles Reviewed March 8, 2014

Rooms were clean, staff friendly. Nice breakfast buffet. Enjoyed the wine and cheese "happy hour". Bathrooms could use some updating. Appreciated the free wi-fi and available computer. Would stay here again.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Wine Valley Inn & Cottages, responded to this review, March 10, 2014
Thank you for the wonderful comments you have regarding our team members and our property. We are glad to hear that you liked our property and that you enjoyed our friendly service, along with our free and hot complimentary breakfast buffet. Thank for your feedback regarding our bathrooms. Over the next several weeks, we will be working on updating our entire property, which includes our restrooms. We hope to have you as a returning guest every time to come visit Solvang California.

Sincerely,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed March 8, 2014

We stayed in a king tower room that had a large gated patio with table and chairs facing the street. Since it was raining we didn't make use of the patio, but will ask for it again next time. The room was very large, clean, comfortable bed, huge "walk-in" shower separate from the tub. Staff were all friendly, from the front desk (very helpful ladies there) to the maintenance guy who pointed out interesting features as we were wandering around the property. Free breakfast included a very extensive variety of items and everything we had was good.

Room Tip: Our stay was on a rainy weekend in February. The room (I think it was 104, it was a ground floor ki...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PattyLN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Wine Valley Inn & Cottages, responded to this review, March 10, 2014
We are glad to hear that you had an amazing experience while at Wine Valley Inn and Cottages. At the same time, we are glad to enjoyed the King tower that you booked, but that you were not able to enjoy it fully since it was raining. Thank you for all the wonderful comments you have about our
spacious rooms and property in general. As you were able to experience, we do have ample choices of hot and free continental breakfast for all our guests. Our Wine "happy hour" is a relaxing time to relax and enjoy a relaxing talk wit other guests and our wonderful staff.

Sincerely,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
2 reviews
4 of 5 bubbles Reviewed March 7, 2014

Although the bathrooms in the Chateau section are seriously in need of renovating, the rooms are clean and the staff very friendly. Breakfast is wonderful, hot and full of yummy Danish pastries and sausage.

Room Tip: Vilaage Tower rooms have nicer and new bathrooms
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alinecole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Wine Valley Inn & Cottages, responded to this review, March 10, 2014
Thank you for taking a minute out of your busy schedule to provide us and future guest with your feedback on our Solvang property. We are happy to you truly enjoyed our free complimentary breakfast, especially out danishes, which are always freshly made at our local bakery. Thank you for the comments regarding the need to update the restrooms. Please let me assure you that we are working hard on fixing this issue. We hope that when you come back to stay with us, you will be able to enjoy our newly remodeled rooms.

Sincerely,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fountain valley
1 review
3 of 5 bubbles Reviewed March 6, 2014

This was my third year staying at your place. I paid $50.00 each night for my Greyhounds. The other places that I check charged $25.00 per dog for the stay not each night. I will get a room at one of the other places.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ladykathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Wine Valley Inn & Cottages, responded to this review, March 10, 2014
Thank you for informing us about your experience at our Solvang property. We will try to bring your issue to management to see how we can better implement our dog fee so that it will not deprive our valued guest of staying at Wine Valley Inn. We hope you liked our free continental breakfast, Wi-Fi, and parking. As you were able to see during your stay, we are centrally located and are currently undergoing a major remodeling process. We hope that once our remodeling process is complete, that you will be able to give us one more opportunity at staying at Wine Valley Inn and Cottages.

Sincerely,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TEMPLE CITY
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 5, 2014

This was our first stay in Solvang,nice comfortable clean room on the second floor. Hotel is a little dated,
lobby area is very up to date. hotel is centrally located, free secure parking , good free breakfast selection. Staff very helpful and professional.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robkat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Wine Valley Inn & Cottages, responded to this review, March 10, 2014
We are glad to hear that we left a first good impression on your recent stay at our Solvang property. We are glad to hear that you liked our rooms as they are spacious and very clean. I hope you were able to see that we are currently updating our entire property so that guest like yourself can fully enjoy more their stay with us. Yes, we are centrally located to the city of Solvang, which means that most places are withing walking distance to Wine Valley. We are also happy to hear that our team members shined for you during your stay and that you will be coming back to stay with us. We hope that when you do come back to stay with us, that all the renovation process has been completed.

Kindly,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wine Valley Inn & Cottages

Property: Wine Valley Inn & Cottages
Address: 1564 Copenhagen Dr, Solvang, CA 93463
Phone Number:
Location: United States > California > Solvang
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#4 Spa Hotel in Solvang
#5 Family Hotel in Solvang
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Wine Valley Inn & Cottages 3*
Number of rooms: 65
Official Description (provided by the hotel):
Santa Ynez Valley...scenic vistas, vintage charm. Located on an acre of meandering gardens with a Koi pond, the Wine Valley Inn offers old-world hospitality with a variety of accommodations for every taste and budget. The Wine Valley Inn is located in the Danish village of Solvang, within easy walking distance of many wine tasting rooms and within 20 minutes of more than 40 acclaimed wineries & vineyards. ... more   less 
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Also Known As:
Wine Valley Inn And Cottages - a Broughton Hotel
Wine Valley Inn Solvang

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