My new husband and I wanted nothing more than to love this place, I had come here before and had a great experience. But after moving rooms four times because of various disappointments-
-Broken curtains so you can see straight into the room
-Black long hairs on the sheets
we were just thrilled to have gotten a nicer room for the same price- until we continued to have problems. We asked for a wine tour booked the following day one which they described to be in a limo with one other couple. The next morning I asked if this was done and it was not, but someone took care of it. NO APOLOGY. We show up for the wine tour and its not at all as described unless you consider a car a limo and one other couple to be four couples.
We got over all of this, until we returned from the wine tour to find my fiancé's family moose mug broken with a note next to it asking how much it was. When I went to the front desk they just said we don't take care of your personal property. It can't be replaced and cost isn't our concern but it would have been nice to have felt important enough to get an apology.
And thats it folks. I think if you have no expectations this place is clean and great but we were looking for a place to come back every year on our anniversary and we are cutting our trip short to get to another hotel as soon as possible.
- Official Description (provided by the hotel):
- Santa Ynez Valley...scenic vistas, vintage charm. Located on an acre of meandering gardens with a Koi pond, the Wine Valley Inn offers old-world hospitality with a variety of accommodations for every taste and budget. The Wine Valley Inn is located in the Danish village of Solvang, within easy walking distance of many wine tasting rooms and within 20 minutes of more than 40 acclaimed wineries & vineyards. ... more less
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- Also Known As:
- Wine Valley Inn And Cottages - a Broughton Hotel
- Wine Valley Inn Solvang