Recently I made reservations for 3 adults and 1 baby to have Thanksgiving Dinner at the Rainbow Lodge Restaurant. We have been there many times including holiday dinners and have had enjoyable experiences. This time however, was the experience from hell!
When I made the reservation, I specifically asked what the price was per person for the Thanksgiving meal. I was told $24.95 pp and was given a description of what the meal included. Upon arrival, we were presented a menu with NO pricing, but included a choice of three entrees including turkey. All three dinners were served COLD and had to be returned to the kitchen to be reheated. At the conclusion of the meal, the waitress presented me with the bill that included a charge of $49.95 pp PLUS a 20% gratuity. I questioned the waitress about the bill being so high telling her that when I made the reservation I had been quoted a price of $24.95pp. She stated that $24.95 was the price for a child's serving. I told her I would've never have driven thirty miles for a $50.00 pp Turkey dinner. The waitress stated that she would send the manager to the table. Shortly there after the manager appeared at our table and in a LOUD VOICE, waving her hand, stated that everyone in here is paying $50.00 a plate (the room was less than 1/2 full) and that it was the "cheapest in the county." I told her that I had been quoted a price of $24.95 when I made the reservation and that is what I expected to pay. She refused. Then I proceeded to tell her that I was involved with a local city's Chamber of Commerce and would do all that I could do to inform people of my experience and treatment. At this point, she stated sarcastically that she would "adjust the bill."
Needless to say, this experience really ruined our Thanksgiving and we do not expect to ever return to the Rainbow Lodge (a place that WAS one of our favorites for years).
- Also Known As:
- Rainbow Hotel Soda Springs