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“Really Like it! Only problem is CERTAIN FRONT DESK EMPLOYEES.”
Review of Grand Vista Hotel

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Grand Vista Hotel
Ranked #4 of 6 Hotels in Simi Valley
Dallas, Texas
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Really Like it! Only problem is CERTAIN FRONT DESK EMPLOYEES.”
Reviewed June 24, 2014

We literally have stayed here 5 times in 3 months. The past two times I stayed here, I stayed for about a week each time. IF you decide to stay here, definitely go on priceline.com and bid for a low price. Do not pay the normal full price. It has a good pool area, Jacuzzi, towels provided by the pool, fitness center is decent, lounge/restaurant/bar downstairs (and you can bring food and alcohol up to your room). There is also a pretty good Sports Bar right next door! It includes many TVs, pool tables, plenty of room, food, full bar, dance floor, DJs etc.

One of the hotel managers named ADI (who actually has been fine to me)... I was told he screamed at a lady with two young kids just a couple days ago, and had to be restrained by another front desk employee, from physically attacking the mother of two. I have heard multiple opinions echoing the sentiment that he acts as if simple requests are annoying to him etc.

The female front desk employees, and one bald male (sorry, I do not know his name) are very pleasant.

MY ABSOLUTE FAVORITE PARTS OF THE HOTEL ARE:

1. Free On-Demand TV with nearly every channel you could ask for, and ability to catch up on tons of shows you may not have gotten around to in your day-to-day busy life.

2. Pool Area

3. Next door sports bar

4. Lounge and bartenders downstairs / ability to bring drinks and food back up to your room

5. Located within 2 minutes driving of Town Center Mall with tons of stores and restaurants etc.

Room Tip: Ask for a room with a good WiFi signal, as some of them have a very weak signal.
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  • Stayed June 2014, traveled solo
    • Value
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Helpful?
Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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430 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Los Angeles, California, Usa
Level 5 Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 5, 2014

Very conveniently located hotel, close to the Simi Mall. Nice and clean rooms with refrigerator and microwave! Wow!. This is very good for a travelling person to have amenities at your finger tips. Rooms are spacious and quiet. Definitely worth the price.

Room Tip: Good place to stay in Simi Valley. Close to Ronald Reagan Library.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank EdE572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 20, 2014

I have stayed here three times now and I have to say the cleanliness is a real issue. Let me first start with the positive. The front desk staff, management, and housekeeping staff are very friendly and professional, every time I stay here. I have absolutely no complaints about the staff in the lobby or restaurants. But the rooms, especially the bathrooms, are so gross, that I felt really uncomfortable allowing my kids to shower there or even take off their shoes. For my first stay, I was without the kids, so I tolerated it. For the second stay, when we checked in late in the evening with our small children, we opened the beds and saw that the sheets had not been changed. Both beds were dirty and full of stains and hair. I requested new sheets and at first the housekeeping staff delivered them to the room, so I had to make a second request to have them change the sheets for us. They still use bedspreads which I also find gross. Most hotels are using duvets that are washed between guests. Time to move away from bedspreads that only get washed periodically. The beds are marginally comfortable, but could be better. During that stay I noticed the exterior of the bathtub had stains and dirt all over it, and the bathroom smelled. The rooms had a fresh coat of paint, which was nice, but the bathroom was just dirty. For our third stay, the bathroom was disgusting. Dirty floors, hair all over, a brown smear on the tile near the wall and a strong smell of pee. The bedspreads seemed dirty as well. The rest of the room was fine. There are very few hotels in Simi so we will probably stay here again since we visit family often, but I hope this review resonates with the managers so that they direct their staff to do a better job of cleaning the rooms and bathroom. One last thing that deserves more attention is the pool and spa. The ambiance is great, but the water was really dirty and we smelled horribly after we exited the spa. The spa water was cloudy and dark. There were lots of roaches running around the pool area at night, so pest control would also be helpful.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LegalNeon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlasure, General Manager at Grand Vista Hotel, responded to this review, May 22, 2014
Thank you for your detailed account of your stay. The issues you encountered should not have happened. I can assure you that this is the exception and not the norm. I am very sorry that the cleanliness did not meet your expectations. Please contact me directly at tlasure@grandvistasimi.com with your name and address and I will be happy to make it right for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Simi Valley hotels

Willcox, Arizona
Level 6 Contributor
108 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed May 18, 2014

If this hotel spent the money on their rooms that they spent on the grandeur of their lobby, this would be a five star.
We booked as travelers and even through booking.com it was priced too high for the room. The bed was very comfortable, the room was a nice size, but the floor /carpet/ had not been vacuumed well, and the bathroom sink was very slow in draining. Water pressure was bad, TV volume would only go to level 25 and could not be heard over the loud a/c unit. The bathroom smelled like urine. We travel this area yearly and will look for another place to stay next year

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank TomKat2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlasure, General Manager at Grand Vista Hotel, responded to this review, May 19, 2014
Thank you for your comments. We are continually upgrading different aspects of the hotel and I am sorry if your room did not meet your expectations. The upgrading process takes time and we are always working to improve the product for our customers. We just installed new flat screen TV's with over 60 channels of high definition and complimentary on-demand shows and movies. The set volume levels issue is being corrected by our service provider today. There is no excuse for the lack of cleanliness in your room. I will be using your comments to hold the housekeeping staff accountable for these issues. Please contact me directly at tlasure@grandvistasimi.com and I will be happy to make it right for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simi Valley
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 15, 2014

The hotel was very easy to find and the staff was very helpful. We arrived early before the check in time, just to inform the desk that we were in the area.

The desk person, Cliff thanked us and checked our room and found that it was ready.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Easytobook.com

Helpful?
1 Thank Ronald P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlasure, General Manager at Grand Vista Hotel, responded to this review, May 16, 2014
Thank you for posting your kind comments. I am always glad to hear that my staff was helpful as we take great pride in giving excellent service as well as providing a clean comfortable room to every guest. I am glad you enjoyed your stay and we look forward to welcoming you back the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 11, 2014

This was a horrific experience for us! We are visiting family and this place was recommended to us by an online booking service. We booked for May 9-14. This is the 11th.....well, now 12th. We are trying to find another place to stay because of the way we were treated here.

We came back tonight to find the parking lot by our room to be blocked off for a movie set. No one EVER said a word about this was happening back on the 9th. Had we known that, we would've asked for a room on the other side of the hotel where parking would be available.

The staff was UNACCEPTABLY rude and inhospitable as you can possibly get. When we asked what was going on, they explained about this movie shoot and that they couldn't do anything about it. They laughed at us when we asked questions, since we obviously aren't from around here (hence, the hotel room). I asked to talk to a manager and he informed me he was, later to find out he lied to us. No manager was there since it wasn't during normal business hours. He told the person trying to help us this, over the phone, but he lied straight to our face! We have to walk around the whole building from our car to get to our room in the middle of the night!

They didn't offer any way of "making things right" except saying, "it's only for one night" and then laughing. The guy wouldn't even look at us. He was too busy counting money. COMPLETELY UNACCEPTABLE!!!

We will NOT stay here again if that's the kind of people that work here.

Room Tip: Don't stay here.
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gymnut76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlasure, General Manager at Grand Vista Hotel, responded to this review, May 13, 2014
Thank you for taking the time to share your experience. I am very sorry that my Manager On Duty did not handle your situation in an acceptable manner. I am also sorry that having a small portion of our parking lot reserved for crew parking may have inconvenienced you. While plenty of parking was available on the south side and east side of the hotel, the Manager On Duty should have escorted you to the alternate route for your room. As I mentioned when we met the following morning, the movie crew rented several rooms and meeting space and were customers just as everyone else. We simply reserved the most suitable area for their trucks and vehicles to be together. I understand that you were offered to move to another room and decided that would be an inconvenience as well. I am very sorry that we did not offer you an acceptable solution and I will use your experience to help train our Managers On Duty the proper way to offer solutions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 29, 2014

First impression of hotel driving up, lobby and front desk clerk was great. Once into the room, it felt basically, disgusting. Felt like the bathroom had not been cleaned from previous guest with long hairs and caulking pieces left on floor. Furniture looked filthy. Refused to sit on couch. I have stayed in dozens of hotels. This does not deserve a 3 star rating. I could go on and on but just want to forget this experience. On a positive note, the staff was very nice but obviously lacked in any decision making when it came to a very unhappy guest.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank notintohype
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlasure, General Manager at Grand Vista Hotel, responded to this review, May 1, 2014
Thank you for your comments. We are continually upgrading different aspects of the hotel and I am sorry if your room did not meet your expectations. The upgrading process takes time and we are always working to improve the product for our customers. Had these issues been brought to our attention, we would have certainly offered another room and corrected the issues in your room.

Please contact me directly at tlasure@grandvistasimi.com and I will be happy to make it right for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Vista Hotel

Property: Grand Vista Hotel
Address: 999 Enchanted Way, Simi Valley, CA 93065-1998
Phone Number:
Location: United States > California > Simi Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Simi Valley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Vista Hotel 3*
Number of rooms: 193
Official Description (provided by the hotel):
Nestled in the panoramic foothills of Simi Valley, one of the nation’s safest cities, lies an oasis of comfort and beauty. As the only full service hotel in Simi Valley, The Grand Vista Hotel offers first-class amenities, unbeatable service and incredible rates. With convenient location just off the 118 Freeway, the Grand Vista is central to all Los Angeles and Ventura County attractions and businesses; the perfect choice for business or leisure travel. ... more   less 
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Also Known As:
Grand Vista Simi Valley
Hotel Grand Vista
Grand Vista Hotel Simi Valley Ca

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