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“was expecting better”

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Embassy Suites by Hilton Hotel Monterey Bay - Seaside
Ranked #2 of 13 Hotels in Seaside
Reviewed November 17, 2010

This hotel wasn't far from Monterey so that was great. However the hotel room was dirty, very old and very beat up. I was expecting it to be a lot nicer. The lobby and fitness rooms were great and probably updated not too long ago. I would not plan on staying here if you want to spend very much time in your hotel room. The balcony was right next to a busy street and hwy. Also we were awaken by sirens 2 out of 3 nights. Bathrooms don't have fans and ours had a weird stench to it.

  • Stayed: November 2010, traveled with family
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Thank play95340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,645 - 1,651 of 1,865 reviews

Reviewed October 16, 2010

We were rescued from a horrible hotel when I called last minute to get a room at the Embassy Suites. I was a little concerned looking at the outside and location but was VERY pleased with what was inside, clean well managed and friendly. We had a very clean room good service. The breakfast was really good a lot of choices,fresh, well displayed. There was manager drinks and snacks, nice way to relax in evening. The food at resturant was well prepared and fresh. Everything made our 8 day stay enjoyable and close to everything we wanted to do on our vacation.

  • Stayed: October 2010, traveled as a couple
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2  Thank hair2there
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2010

Here is the review that I wrote and e-mailed to the Front Desk Manager:

"After returning home and reflecting on my hotel stay, I am a little disappointed by the accommodations I was given at the Embassy Suites in Monterey. However, I would first like to go over the positive aspects of my stay. The staff was very helpful and allowed me to check in early. I was also provided with a good recommendation for a nice place to have lunch (Tarpy's Roadhouse). The room was adequate and the atrium was a nice space to have breakfast the next morning (which was definitely much better than your typical free hotel breakfast).

Now I would like to describe my disappointment. When making my reservation 4 months before my arrival date, I distinctly remember reserving a Two Room Suite with 2 Double beds (because the Non-Suite room was the same price). After reviewing my confirmation e-mail, I noticed it does not state on there whether the reservation is for a Suite or Non-Suite room. I went along with the assumption that since over 95% of the hotels rooms were suites, my reservation was for a suite. Upon arriving at the hotel and checking in, I was assigned a room and given a local recommendation for lunch. I left straight for Tarpy's and did not see the room until I returned to the hotel afterwards. When I entered the room, I immediately noticed that the room was not a Suite and there was a smoky smell in the air. My guest and I were running late and had to leave shortly for a wedding. Since we did not have time to clear this up, we got ready and left the hotel within 20 minutes but turned the air on to hopefully flush out the smoke smell. We did not return to the hotel until late that evening (after midnight), but the smoke smell still lingered. I figured it was too late to change rooms and I believe the hotel was sold out of the night. While my guest and I felt the room was acceptable, I still feel that the quality of the room was below par for the price I paid (especially since other wedding guests who stayed at the hotel paid the same price for two room suite that did not smell like smoke). I also learned from a review on TripAdvisor that the sixth floor (which is the floor I stayed on) used to be the Smoking floor of the hotel before the hotel turned Non-Smoking. That is why my room smelled smoky, even though the hotel was previously informed about this and has not yet corrected it (from a guest that stayed in September 2010).

I would definitely advise future guests at this hotel to: 1) Make sure you confirm that your reservation is for a Suite if that is what you are booking; and 2) If you are sensitive to smoke, stay away from rooms on the sixth floor." I will note that I do not often stay overnight in this area since I am from the Bay Area. However, for a comparable price, I would prefer to stay closer to the main area in Monterey or in Carmel.

Thank you for your time and hopefully you can clear up some of the issues so that future guests do not walk away with the same disappointing experience and impression as I have."

I know I am partially at fault because I didn't say anything when I was there, but hopefully this is a warning to others. They probably do this often to guests when they sell out of suites and hope that they person doesn't say anything. I paid over $200 for one night for this room.

  • Stayed: October 2010, traveled with friends
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Thank Tiffany N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2010

We had a great stay for 6 nights and it was excellent in every respect.

  • Stayed: October 2010, traveled as a couple
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Thank thalliii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2010

My husband and I stayed here with our two year old and six month old. The bedroom was very spacious. Big enough to fit a king size bed and pack n play. The living area was also very spacious. It was just what we needed. I loved the cooked to order omelett that is part of thier free continental breakfast. The staff was very helpful. A staff member helped me take up my two trays of food and drinks for the family. Overall great place to stay. Although the view was poor. I thought we were looking at a dirty large pond.

  • Stayed: March 2010, traveled with family
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Thank zango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2010

Our entire experience, from check-in to check-out was positively pleasing. Exc ellent staff, oversized apartment-like accommodations, everything under the sun right there in your room, free cooked breakfast, fresh fruit, cereal, milk, I don't know how they actually turn a profit from everything this hotel offers its guests. You feel like a V VIP when you stay at the Embassy Suites. If we didn't have to be in San Francisco for pre-arranged events, we would have blissfully stayed here for the rest of our trip. Unfortunately, we stayed only one night. Unforgettable.

  • Stayed: August 2010, traveled with family
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Thank Lydia009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2010

My wife and I stayed as part of honeymoon trip down the Pacific coast. The hotel and service was superb and offered a lot of freebies to us inc free upgrade, Monterey Bay aquarium tickets and free meal in restaurant. Thoroughly enjoyable stay and the Chillis restaurant at the end of the car park is also worth a visit.

  • Stayed: June 2010, traveled as a couple
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Thank TravellingMole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel Monterey Bay - Seaside

Address: 1441 Canyon Del Rey Blvd, Seaside, CA 93955-4729
Phone Number:
Location: United States > California > Monterey County > Seaside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 13 Hotels in Seaside
Price Range: $208 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Monterey Bay - Seaside 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
Scenically located just two blocks from the beachfront in stunning Seaside, California, this Embassy Suites Monterey Bay – Seaside hotel offers spectacular bay views as well as fine accommodation options. Choose from an array of attractions on the doorstop of this stunning hotel; from hiking and butterfly watching to kayaking or surfing, you need never have a dull moment when you join us in Monterey Bay. Guests of this Monterey Bay - Seaside hotel choose from 225 stylish hotel suites, each offering a range of modern amenities such as high-speed wireless internet access, two remote control televisions and a wet bar. ... more   less 
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Also Known As:
Embassy Suites Seaside
Seaside Embassy Suites

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