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Reviewed September 12, 2017

I stayed here for 2 nights in mid-September. The renovations were complete in my room and it was very comfortable. My room was on the 9th floor and hot water never did arrive for my shower Saturday morning and I ended up taking a lukewarm shower. The water was ok on Sunday.

A fair bit of work remains to be completed in the lobby and atrium. The free breakfast was very good and I had a made to order omelet Sunday morning.

  • Stayed: September 2017, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank coates3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri O, General Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this reviewResponded September 13, 2017

Dear coates3,
I would like to apologize that the water temperature in your shower was not up to our standards on one night of your stay. Your comment has been passed on to our engineering staff and will be addressed immediately. On a positive note, we are very happy that you enjoyed our full cooked-to-order breakfast! We are very excited to report that renovations are very close to completion. We hope you’ll consider staying with us again the next time you’re in the area so that you can enjoy our fully renovated hotel.
Respectfully,
Teri O.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2017

We always enjoy our stay at Embassy Suites. This hotel was no different. Exceptional service from all the staff. Clean and comfortable room and complimentary breakfast with a wide variety of choices to chose from. Evening Reception is always fun to meet some of the guests as well.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Alberto O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-831, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this reviewResponded December 23, 2017

Thank you for staying with us and for your kind review and recommendation.

We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.

Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.

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Reviewed September 11, 2017

We absolutely love this property. Employees are over and above friendly and helpful. Difficult for them during the construction. But they excelled. Cooked to order breakfast is a "10" two hour evening manager's reception is great. Location is fantastic, to blocks from the beach.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank William A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2017

Worst stay I've ever had and no one seemed to care that children were getting cut by broken glass in the pool area or that the bathroom light looked like they had caught on fire. Not to mention the construction that was to be supposedly completed by my stay.

  • Stayed: September 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank sarahrS5942KK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-831, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this reviewResponded September 8, 2017

Thank you for your review of our hotel. We would like to apologize for the issues that you encountered during your stay with us. When you come to a hotel you're expecting excellent service and unfortunately we were not able to provide you with that. We apologize for the poor experience. We appreciate all of your comments and feedback and hope to get the opportunity to make it up to you on your next visit to Monterey.

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Reviewed September 5, 2017

We stayed at this hotel for 3 nights in August and truly enjoyed our stay. From the time we checked into the hotel until we left the Embassy team took care of our every need. Breakfast was plentiful with cooked to order omelettes plus plenty of space to enjoy your food. There's a Starbucks in the gift shop which is an added bonus. Close to restaurants and shopping. Close to Monterey and the freeway.

Stayed: August 2017
1  Thank 107vickit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 6, 2017

Dear Vicki T,

Thank you for sharing your positive experience with us. We are thrilled you received excellent service throughout your stay. At Embassy Suites, we strive to have consistent, great service and we are glad that you noticed. Your comments be will shared with our team and we cannot wait to welcome you back again soon!

Sincerely,

Teri O.
General Manager

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