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“Broken elevators (all) including service elevator”

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Embassy Suites by Hilton Hotel Monterey Bay - Seaside
Ranked #1 of 13 Hotels in Seaside
San Jose, United States
1 review
“Broken elevators (all) including service elevator”
Reviewed October 8, 2013

We stayed at the Embassy Suites on 10/4 Friday night so we can be close to my daughter's swim meet in Carmel on Saturday morning. We paid a premium on the room but thought that it was conveniently located and we would have a nice cook to order breakfast that was needed for a full swim meet. Unfortunately, in the morning, all the elevators went out of service including the service elevator and we had to spend the morning carrying alot of our bags ourself (including coolers) down 11 flights of stairs. We missed our breakfast and my daughter was late to her swim warm ups. We must of ran up and down the stairs 3 full round trips! By the time we got the meet, we were tired and frazzled. Fire department had to come for safety concerns.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Carla D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley V, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this review, October 12, 2013
Dear Recent Embassy Suites Guest,
I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay which inconvenienced the rest of your day. We apologize for the headaches you experienced with our elevators and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again.
Sincerely,
Ashley V.
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Service
  • Value
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A TripAdvisor Member
Reviewed October 4, 2013

When you know there's a special event your times should match up, please start breakfast when you open the cold items. Overall I love this hotel and have stayed here four times and plan on coming back. Great staff

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley V, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this review, October 12, 2013
Dear Recent Embassy Suites Guest,
Thank you for staying with us once again. We appreciate your suggestions regarding our breakfast times and they will be passed along to the appropriate personnel. We hope to see you on your next trip to the area.
Sincerely,
Ashley V.
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Del Mar, California
Level 3 Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 2, 2013

Our room was very spacious and clean with a nice view. All the employees were very friendly and helpful. Good food and drinks in bar area. The breakfast buffet had an amazing number of choices and all were excellent quality. We were so happy we selected this hotel!!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MandD11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley V, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this review, October 12, 2013
Dear Recent Embassy Suites Guest,
Thank you for taking the time to tell us about your recent wonderful stay. We are glad you enjoyed our full cooked to order breakfast and nightly manager's reception. Hope to see you on your next trip to the area.
Sincerely,
Ashley V.
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salinas, United States
2 reviews
Reviewed October 2, 2013

We live just a few miles from this place so escaping here to celebrate my wife's 40th birthday seemed a bit empty... Until we did it. The staff and service are superb. Our meal was leisurely and intimate. A single lit candle and a couple of servers singing happy birthday surprised her. The suite was at the top of the building with a balcony overlooking the Monterey Bay. The "landscape" inside is clean and rich with tiered fountains, a large aquarium and a garden ambience.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley V, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this review, October 12, 2013
Dear Recent Embassy Suites Guest,
Happy belated birthday! We are happy that we could be the host hotel for your wife's recent birthday trip! Thank you for the positive feedback and comments of our staff. We are proud that we could make your wife's birthday a memorable one!
Sincerely,
Ashley V.
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ontario, canada
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 28, 2013

We stayed here for 2 days, and thoroughly enjoyed ourselves. The suites are spacious, and impeccable. There were granite countertops in the washroom and the small kitchenette area. You also get a bar sink, fridge, and microwave along with the standard coffee maker. We had a king bed, and a double fold out couch in the living area. Each room overlooks the atrium, and this is where a buffet breakfast is served every morning. There was also a free happy hour in the early evening - free drinks and snacks for 2 hours.

While we were there, they were having trouble with one of the two elevators in the lobby area. Apparently this has been an ongoing issue, and can cause the waits to be very long. There is another elevator at the back of the atrium, and this is a good option instead of waiting for the lobby ones.

It's just a short drive to old Fisherman's Wharf at Monterey, and there are restaurants nearby if you don't want to eat at the hotel. We would happily stay there again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank finn59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley V, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this review, September 30, 2013
Dear Recent Embassy Suites Guest,
Thank you for staying with us recently and providing us with your positive feedback of your trip. We are pleased you enjoyed all the amenities our hotel has to offer and we hope to see you if you decide to travel back to Monterey.
Sincerely,
Ashley V.
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 6 Contributor
141 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed September 23, 2013

Nice modern hotel with large Atrium full of plants.
Free parking and breakfast with plenty of choice.
Shuttle bus will drop you down to Cannery Wharf which I thought was a nice gesture as its usually or the airport run.
Large comortable suite rooms.
I would use again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank Martin5192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley V, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this review, September 30, 2013
Dear Recent Embassy Suites Guest,
Thank you for taking the time to share your recent ejoyable experience with us. We are happy you had the chance to enjoy many amenities that we had to offer here. We hope to see you on your next trip to the area.
Sincerely,
Ashley V.
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Union, New Jersey
Level 6 Contributor
602 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
Reviewed September 20, 2013

I spent one night at this hotel on a stop in the Monterey Bay area while on a trip to San Francisco. It is, like most other Embassy Suite hotels very nice. The people at the front desk were friendly and helpful. Our room was very nice. I love having a separate living room.

Breakfast is included in the rate and it was very good with a great selection . . . . . with one major exception. Unlike other ES hotels that I have visited, they use a Nescafe coffee machine which dispenses very weak instant coffee . . . . Uck! I noticed 3 other guests leaving their table and returning after a visit to the shop in the lobby with cups of Starbucks coffee. My friend and I decided to do the same. We noticed 2 others following our lead after returning to our table. They should really do something about their coffee.

I would recommend this hotel . . . . . and stay there again if I'm in the area . . . . considering their reasonable rate, the accommodations and the great breakfast selection I would be willing to spend a couple of extra dollars buying my own coffee.

Room Tip: I always prefer a high floor in case there's a loud group in the lobby or at the bar.
See more room tips
  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ilivennj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley V, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this review, September 30, 2013
Dear Recent Embassy Suites Guest,
Thank you for taking the time to share your positive feedback from your recent visit with us. I apologize that our breakfast coffee was not up to your liking. Having a Starbucks in our hotel is very convenient for many of our guests. Thank you for your wonderful comments about our friendly Front Desk staff. We hope to see you again if you travel back to the area.
Sincerely,
Ashley V.
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel Monterey Bay - Seaside

Property: Embassy Suites by Hilton Hotel Monterey Bay - Seaside
Address: 1441 Canyon Del Rey Blvd, Seaside, CA 93955-4729
Phone Number:
Location: United States > California > Monterey County > Seaside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 13 Hotels in Seaside
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Monterey Bay - Seaside 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
Scenically located just two blocks from the beachfront in stunning Seaside, California, this Embassy Suites Monterey Bay – Seaside hotel offers spectacular bay views as well as fine accommodation options. Choose from an array of attractions on the doorstop of this stunning hotel; from hiking and butterfly watching to kayaking or surfing, you need never have a dull moment when you join us in Monterey Bay. Guests of this Monterey Bay - Seaside hotel choose from 225 stylish hotel suites, each offering a range of modern amenities such as high-speed wireless internet access, two remote control televisions and a wet bar. ... more   less 
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Also Known As:
Embassy Suites Seaside
Seaside Embassy Suites

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