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“"Embassy" implies far better quality.”

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Embassy Suites by Hilton Hotel Monterey Bay - Seaside
Ranked #2 of 13 Hotels in Seaside
Reviewed July 5, 2013

It's not as bad as many of the reviews would suggest, but some things are just silly.

The people at the desk don't tell you anything about the internet; you have to ask. When you ask, they tell you it costs. They don't even mention the fact that AT&T subscribers can get their wi-fi free. It expires after twenty-four hours. We weren't staying long enough to determine whether or not we could renew it for free the next day, but with the price-to-quality ratio of this hotel, a longer stay isn't really worthwhile, free internet or not. That day of free internet was really the only happy surprise.

The bedroom contained the most irritating issue. The only curtains that closed were these gauzy white things. There were normal curtains pulled to either side - or so it seemed. The genuinely useful curtains weren't actually useable because their runners only extended inward about two feet. They were just for show. They were held back by strips of fabric nailed to the walls. One nail (that I actually saw) in my room was coming out of the wall. This was a problem because I have an awful time sleeping with just small lights on in the room. Having city lights and sunlight streaming in and nothing to prevent that is ridiculous.

The lights in the bedroom weren't connected to the light switch. I have no idea what the switch was supposed to control, but as far as I was concerned, it was useless.

We asked for a rollaway bed, but apparently none were available. We were then told to pull out a bed from the couch. When we asked for a maid to make up the bed, the staff wouldn't send one.

The closet was a joke. The TV sat on a dresser which contained quite a bit of space, but when you're only staying a couple days, there's really no reason to transfer all your clothes to some drawers when living out of a nicely tucked-away suitcase would really be easier.

The tap water didn't taste very good. When the hotel room costs so much, you kind of expect to at least be able to enjoy free, decently filtered water. I'm sure it wasn't deadly, but nobody wants to drink gross water. We ended up buying water bottles.

As for the positives, the room was clean, there was a big TV in both the living room and bedroom, and as previously mentioned, AT&T subscribers get at least twenty-four hours of free internet. The fridge was also useable, not one of those ridiculous fridges full of overpriced snacks and booze. The staff was fairly nice overall, particularly the guy working the gift shop/cafe around ten at night. The food at the onsite restaurant was also very good, particularly the shitake steak dip and the salted caramel vanilla cake. Wait staff was nice, although they seemed to have a funny habit that night of apologizing for "the wait," a slight wait which was a little annoying because so few people were actually in the restaurant.

It wasn't the worst experience I've had with a hotel, but it certainly wasn't worth the cost or the high regard usually given to Embassy Suites hotels. There are far nicer hotels in Monterey's main stretch for less money, a couple of which are right off Cannery Row and perfectly comfortable. Seeing as this Embassy Suites isn't even within walking distance of anything worth going to, it's really silly to choose it over one of the quainter, better thought-out inns and hotels right at the heart of Monterey if you're there for anything in Monterey. Its central location is probably nice for those who also want to visit places like Hearst Castle or Carmel, but there are other nearby hotels that I'm sure would be better when it comes to quality versus cost.

  • Stayed: July 2013, traveled with family
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Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley V, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this reviewResponded July 7, 2013

Dear Embassy Suites Guest,
I would like to apologize for your recent experience with us and inform you that this is not our standard of quality customer service. I can assure you that your feedback is effective and this issue will be addressed with our staff. Thank you again for your response and I hope you will consider giving us another chance and staying with us again in the future.
Respectfully,
Ashley V.
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,796)
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1,322 - 1,328 of 1,796 reviews

Reviewed July 3, 2013

AC did not cool very well in the bedroom; the TV reception was poor on several channels; and the bed was uncomfortable as I awoke with a sore neck and back. The room conditions were average. Since this hotel was in Monterey, California, I was expecting a much nicer experience. The staff was OK but nothing to brag about. We arrived late after long drive and our room was on very top floor - 12th. Waiting for elevator that evening and next morning was time consuming. Considering the price we paid for a one night stay (almost $300), the value and expectation was not met when compared to other Hilton or Marriott hotels.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Jaime H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley V, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this reviewResponded July 7, 2013

Dear Embassy Suites Guest,
I would like to apologize that we didn’t provide you with a positive and memorable experience during your recent stay at our hotel. Your satisfaction is extremely important to us, and we appreciate your valuable feedback about the issues you were faced with during your stay. Your comments have been passed on to our engineering staff and will be addressed immediately. We hope you’ll consider staying with us again the next time you’re in the area.
Respectfully,
Ashley V.
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

We stayed for two nights. Typical Embassy with the big atrium courtyard and the glass elevators. Nice breakfast served as part of your room, free Wall Street Journals by the lounge. Lots of families with kids stay here, and it was busy, busy! Staff, from check-in to the lounge to the staff in the coffee shop were all top-notch, very friendly and helpful. And that goes a long way because this hotel needs some upkeep. It's just showing it's age. One of the 3 elevators died while we were there, the rooms and the furnishings were a little rough around the edges, the windows were pretty dirty. There's a lot of street traffic on two sides so it's a bit noisy, but a convenient location....in fact it must be one of the tallest hotels in the area, you can see it from a mile away! Overall nice, I just hope they put a little freshening on the old girl.

Room Tip: If you want quiet, I assume the non-ocean view side is quieter. There are lovely hillside views on...
  • Stayed: June 2013, traveled with family
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Thank pickyguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley V, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this reviewResponded July 7, 2013

Dear Embassy Suites Guest,
Thank you for taking the time to review our property. We are pleased to hear your family enjoyed their time in Monterey with us. We would be honored to have the opportunity to serve you as our guest in the future if you decide to travel back to Monterey.
Thank you again for staying with us.
Sincerely,
Ashley V.
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

We stayed there for one night on our way from Santa Barbara to San Francisco. We wanted to visit Monterey/Carmel and as regular Hilton customers, felt attracted to having an Embassy Suites close by, especially because of the free breakfast and parking as valuable perks. We were disappointed with our experience. Dirty, outdated, bad customer service, food is bland, coffee is so bad you immediately understand why they have a Starbucks on property. In our room we had stains all over the carpet, sofa bed uncomfortable, and dirty.

Overall, it is an old property that needs serious revamp. Not an Embassy Suites Standard at all. Very basic hotel which is overpriced for the service you get. Never would stay there again. I see that many reviews state similar facts so if management really cares about what customers say they should start paying attention instead of writing apologies replies.

Room Tip: Could not recommend this property
  • Stayed: June 2013, traveled with family
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Thank Casandra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley V, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this reviewResponded July 7, 2013

Dear Embassy Suites Guest,
Thank you for your feedback of your recent stay with us here. We are glad you got to visit our property while traveling up the coast to San Francisco and appreciated our complimentary valuable perks of complimentary parking and our full cooked-to-order breakfast. I would like to apologize for the condition of your suite and want to assure you that these are not our standard of what we represent here. Your comments have been noted and passed to appropriate staff members for immediate attention. Thank you again for staying with us and we hope to see you again.
Sincerely,
Ashley V.
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

The main complaint I had was that our ac despite running all the time could not keep the bedroom cool - the living room was fine. The suites are standard for the chain, the place as a whole could have used a thorough cleaning. We found it perfectly convenient to the local attractions like the Aquarium. There is a biking/jogging trail across the street, and a Starbucks to boot. The indoor pool is somewhat small. The happy hour was always very popular but long lines for drinks. The breakfast was fine although there was no 'fresh' coffee - it came out of a dispenser and was terrible.

  • Stayed: June 2013, traveled with family
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Thank seawolf72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley V, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this reviewResponded July 7, 2013

Dear Embassy Suites Guest,
I would like to thank you for your valuable review of your recent stay. Our perfectly convenient location draws many travelers to our hotel since we are so close to the many attractions Monterey has to offer. I apologize for the air conditioning unit which seemed to be quite noisy and not functioning properly in your suite. Thank you for staying with us and we hope to see you again if you decide to travel to Monterey again.
Sincerely,
Ashley V.
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

This hotel has a great location, excellent staff, comfortable rooms and delicious breakfast. Everything is just within a short driving distance and rooms have a great view. The beds are very comfortable, and if you are an ATT subscriber, Internet is free and reliable

  • Stayed: June 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
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Review collected in partnership with Embassy Suites Hotels
Thank Domnica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley V, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this reviewResponded July 7, 2013

Dear Embassy Suites Guest,
We love hearing when guests enjoy their stays with us here in Monterey! We have a great central location, superb staff, and comfortable rooms; all which made your stay memorable. We hope to be the hotel of choice for your next visit with us!
Sincerely,
Ashley V.
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

Stayed here one night in room 1202 on a Highway 1 road-trip in june 2013. I don't really understand this hotel. It has such great potential due to its excellent location and great layout, yet it lacks in many details. For sure, the hotel is clean, it has nice rooms with a warm decor, yet many small things fail. For example terrible fan-noise in the room, leaking taps i.e. water all over the vanity area, no twin bedded rooms facing the ocean, a not so very friendly front-desk staff and so on. I measured the Wi-fi download speed to 0,7 Mbit/s and a meager 0,2 Mbit/s upload in the room. Can i recommend this hotel ? I really don't know ! its expensive to stay here, I used Hilton points for my stay. If I had to pay from my own pocket I would have chosen Hilton Garden Inn-Monterey instead for sure. Considering value vs cost only gives this hotel a 3 star rating, if it had been cheaper I could have given it a 4 star rating.

  • Stayed: June 2013, traveled as a couple
    • Value
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Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley V, Front Office Manager at Embassy Suites by Hilton Hotel Monterey Bay - Seaside, responded to this reviewResponded July 7, 2013

Dear Embassy Suites Guest,
I would like to apologize that we didn’t meet your expectations during your recent stay at our property. Exceeding guests expectations is extremely important to us, and I apologize that we dropped the ball during your stay. This is not our standard or what we strive to do here. We hope you’ll consider staying with us again the next time you’re in the area.
Respectfully,
Ashley V.
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel Monterey Bay - Seaside

Address: 1441 Canyon Del Rey Blvd, Seaside, CA 93955-4729
Phone Number:
Location: United States > California > Monterey County > Seaside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 13 Hotels in Seaside
Price Range: $198 - $457 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Monterey Bay - Seaside 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
Scenically located just two blocks from the beachfront in stunning Seaside, California, this Embassy Suites Monterey Bay – Seaside hotel offers spectacular bay views as well as fine accommodation options. Choose from an array of attractions on the doorstop of this stunning hotel; from hiking and butterfly watching to kayaking or surfing, you need never have a dull moment when you join us in Monterey Bay. Guests of this Monterey Bay - Seaside hotel choose from 225 stylish hotel suites, each offering a range of modern amenities such as high-speed wireless internet access, two remote control televisions and a wet bar. ... more   less 
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Also Known As:
Embassy Suites Seaside
Seaside Embassy Suites

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