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Best Western Plus Inn Scotts Valley
Ranked #1 of 1 Hotels in Scotts Valley
Reviewed January 15, 2014

I wasn't expecting much for the price we paid, but, WOW, I was pleasantly surprised at the size and cleanliness of the room. I would definitely stay again. The staff was very friendly and courteous. Great location, close to Santa Cruz and Capitola

  • Stayed: January 2014, traveled as a couple
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Thank estadiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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264 - 270 of 376 reviews

Reviewed January 5, 2014

Very convenient hotel for stay in this area. Very good well maintained and clean room (a junior suite) and quiet even tho next to well traveled highway. I would definitely stay here again. Breakfast is only average to my tastes. Rates are good value for the area.

  • Stayed: December 2013, traveled solo
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Review collected in partnership with Best Western
Thank Leonard L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2013

From the check-in to the check-out, service with a smile isn't enough to say how helpful Anthony was. To helping us find things in town as well as a Best Western near my next stop in Santa Barbara,printing out my sister's boarding pass for her flight back home are only a few of the many things that Anthony did and always with a smile. Very helpful. Good Breakfast options, more than some other continental offers at other hotels. Highly recommend this gem.

Room Tip: First floor options make it easy to pack and unpack the car.
  • Stayed: December 2013, traveled with family
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Thank MARIA V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

This is a very nice clean hotel with great friendly service. It's only a five minute drive to Santa Cruz. Scotts Valley is a very safe community and there is an excellent Mexican restaurant next door, "Cafe Carlos" and a Cambodian and Sushi restaurant within walking distance. They have a small pool and jacuzzi for the kids.

  • Stayed: December 2013, traveled with family
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1  Thank davidsantacruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2013

Stayed here during the high tourist season while visiting relatives – it was the only tolerably priced hotel in the Santa Cruz area. I travel to Santa Cruz occasionally but normally in the winter where finding a nice place to stay is not too difficult. So I had sticker shock in my first summer visit. The price is high compared to what you receive compared to most markets. Santa Cruz is one of those destinations that the hoteling market doesn’t seem to have kept up with demand. The price I paid for this room would have gotten fairly luxurious accommodations in any large market, with a few exceptions (Times Square comes to mind).

The good:

- Breakfast was good.
- Price in comparison to similar Santa Cruz hotels, at least during the summer.
- Service was good and they try really hard to be accommodating.
- Room was very clean.
- Though it is an older facility, the grounds are well maintained and pretty (Though ‘the grounds’ are fairly limited as this is an old traditional outside entrance hotel).

Things to consider:
- The location is not ‘Santa Cruz’, it is about seven miles east on the highway. You will not walk or even see the ocean from here. That said, it’s worth the price reduction compared to similar level hotel in Santa Cruz itself that are outrageously priced during summer.
- You will need a car. There is a fast food restaurant (Jack in the Box) next door and a Mexican restaurant but that’s it.
- If you like/want newer facilities, this is not the place. The hotel is fairly dated with each room having an outside entrance along walkways.
- They allow pets so you will see and hear dogs.

The bad:
- When I arrived they could not find my booking though I had the reservation information. But they happily rebooked. Due to the confusion around this, I was double charged for a room on the first day of the booking. I did not realize this until returning home. When I called the hotel they could not figure out what the problem was and could not fix it. They were very friendly about it but they were just stuck and seemed they had no way to fix it. I challenged the charge through my credit card and the hotel did not respond to the inquiry so ultimately I was not charged. This was a roundabout way for the hotel to fix the problem.
- Parking is VERY tight, small spaces and tight access.
- Even in my non-smoking room, there occasionally was a ‘hint’ of smoke odor, likely from neighbors.

Final Thoughts:
I gave them an average rating because it was an average experience. I struggled with this, any other place or market this hotel would be considered very overpriced for what you get. That said it is well maintained and caters to the tourist market.

  • Stayed: July 2013, traveled with family
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Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2013

I stay here all the time for business. It is impeccably clean, quiet, and the staff is friendly and helpful. A VERY good value. The beds and pillows are comfortable, and there is nothing anywhere near as nice for this price range in the area.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Best Western
Thank Shelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2013

This hotel is conveniently located about 4 miles from Santa Cruz. It's an easy 10 minute drive. The room was clean and comfortable. There is a pool, which is long enough to do laps in, and a whirlpool. There is no fitness room. The continental breakfast has several things to choose from; however, the eating area is very small. We were there on the off-season so it wasn't bad. The staff was friendly and helpful. There is a delicious Mexican restaurant (Café Carlos) next door, as well as a gas station and Jack in the Box restaurant.

  • Stayed: November 2013, traveled as a couple
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Thank KTBNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSCOTTSVALLEY6020, Manager at Best Western Plus Inn Scotts Valley, responded to this reviewResponded December 6, 2013

Thank you for the review, and we are glad that you had an enjoyable stay! Thanks to guests like you, we have decided to start renovations to improve our facilities with amenities such as a larger breakfast room and a fitness room. Hopefully you can come back when our renovations are finished next year and let us know if our improvements are to your liking!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Inn Scotts Valley

Address: 6020 Scotts Valley Drive, Scotts Valley, CA 95066-3234
Phone Number:
Location: United States > California > Scotts Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Scotts Valley
Price Range: $111 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Inn Scotts Valley 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
The Best Western Scotts Valley Inn - a jewel of Santa Cruz hotels - offers home-like accommodations and personal service. Nestled in the Santa Cruz Mountains, the Inn is located minutes from the Santa Cruz Boardwalk, beaches, parks and wineries. ... more   less 
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Also Known As:
Best Western Inn Scotts Valley Hotel Scotts Valley
Best Western Scotts Valley
Scotts Valley Best Western

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