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“"Good Hotel"”

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Best Western Plus Inn Scotts Valley
Ranked #1 of 1 Hotels in Scotts Valley
Santa Cruz, California
Level 6 Contributor
388 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
“"Good Hotel"”
Reviewed December 4, 2013

This is a very nice clean hotel with great friendly service. It's only a five minute drive to Santa Cruz. Scotts Valley is a very safe community and there is an excellent Mexican restaurant next door, "Cafe Carlos" and a Cambodian and Sushi restaurant within walking distance. They have a small pool and jacuzzi for the kids.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davidsantacruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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368 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Colorado
Level 3 Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 28, 2013

Stayed here during the high tourist season while visiting relatives – it was the only tolerably priced hotel in the Santa Cruz area. I travel to Santa Cruz occasionally but normally in the winter where finding a nice place to stay is not too difficult. So I had sticker shock in my first summer visit. The price is high compared to what you receive compared to most markets. Santa Cruz is one of those destinations that the hoteling market doesn’t seem to have kept up with demand. The price I paid for this room would have gotten fairly luxurious accommodations in any large market, with a few exceptions (Times Square comes to mind).

The good:

- Breakfast was good.
- Price in comparison to similar Santa Cruz hotels, at least during the summer.
- Service was good and they try really hard to be accommodating.
- Room was very clean.
- Though it is an older facility, the grounds are well maintained and pretty (Though ‘the grounds’ are fairly limited as this is an old traditional outside entrance hotel).

Things to consider:
- The location is not ‘Santa Cruz’, it is about seven miles east on the highway. You will not walk or even see the ocean from here. That said, it’s worth the price reduction compared to similar level hotel in Santa Cruz itself that are outrageously priced during summer.
- You will need a car. There is a fast food restaurant (Jack in the Box) next door and a Mexican restaurant but that’s it.
- If you like/want newer facilities, this is not the place. The hotel is fairly dated with each room having an outside entrance along walkways.
- They allow pets so you will see and hear dogs.

The bad:
- When I arrived they could not find my booking though I had the reservation information. But they happily rebooked. Due to the confusion around this, I was double charged for a room on the first day of the booking. I did not realize this until returning home. When I called the hotel they could not figure out what the problem was and could not fix it. They were very friendly about it but they were just stuck and seemed they had no way to fix it. I challenged the charge through my credit card and the hotel did not respond to the inquiry so ultimately I was not charged. This was a roundabout way for the hotel to fix the problem.
- Parking is VERY tight, small spaces and tight access.
- Even in my non-smoking room, there occasionally was a ‘hint’ of smoke odor, likely from neighbors.

Final Thoughts:
I gave them an average rating because it was an average experience. I struggled with this, any other place or market this hotel would be considered very overpriced for what you get. That said it is well maintained and caters to the tourist market.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san francisco, ca
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 15, 2013

I stay here all the time for business. It is impeccably clean, quiet, and the staff is friendly and helpful. A VERY good value. The beds and pillows are comfortable, and there is nothing anywhere near as nice for this price range in the area.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Shelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level 6 Contributor
173 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed November 13, 2013

This hotel is conveniently located about 4 miles from Santa Cruz. It's an easy 10 minute drive. The room was clean and comfortable. There is a pool, which is long enough to do laps in, and a whirlpool. There is no fitness room. The continental breakfast has several things to choose from; however, the eating area is very small. We were there on the off-season so it wasn't bad. The staff was friendly and helpful. There is a delicious Mexican restaurant (Café Carlos) next door, as well as a gas station and Jack in the Box restaurant.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KTBNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSCOTTSVALLEY6020, Manager at Best Western Plus Inn Scotts Valley, responded to this review, December 6, 2013
Thank you for the review, and we are glad that you had an enjoyable stay! Thanks to guests like you, we have decided to start renovations to improve our facilities with amenities such as a larger breakfast room and a fitness room. Hopefully you can come back when our renovations are finished next year and let us know if our improvements are to your liking!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, United States
1 review
Reviewed November 12, 2013

My bed did not have clean sheets, there was blood on them and the pillow cases had yellow stains and makeup. When I asked to get them replaced it took them 3 tries to get something. The second set also had blood on them. They didn't have anything that fit the bed correctly so I had to sleep on a flat sheet since they only had smaller sizes in the fitted sheets.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Esther T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iron station
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed November 8, 2013 via mobile

Good location outside of Santa Cruz, where commute is quick to there and rates much more reasonable. Staff very friendly and great service. Breakfast was very good. Hotel is old and and tile countertops look bad but staff does well to keep them as nice as possible. Toilet seat needed replaced. Beds were comfortable and slept well. For the price, very satisfied.

Stayed November 2013, traveled as a couple
Helpful?
Thank Bristol1514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alta loma, United States
2 reviews
Reviewed November 5, 2013

If you are traveling through this area, this is the hotel to book for your stay. You will not be disappointed. Caring staff, housekeeping excellent, comfortable rooms, wonderful breakfast, beautiful grounds as well as pool and spa.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Inn Scotts Valley

Property: Best Western Plus Inn Scotts Valley
Address: 6020 Scotts Valley Drive, Scotts Valley, CA 95066-3234
Phone Number:
Location: United States > California > Scotts Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Scotts Valley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Inn Scotts Valley 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
The Best Western Scotts Valley Inn - a jewel of Santa Cruz hotels - offers home-like accommodations and personal service. Nestled in the Santa Cruz Mountains, the Inn is located minutes from the Santa Cruz Boardwalk, beaches, parks and wineries. ... more   less 
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Also Known As:
Best Western Inn Scotts Valley Hotel Scotts Valley
Best Western Scotts Valley
Scotts Valley Best Western

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