My friend and I reserved two rooms at this hotel through Hotels.com. When we arrived, the manager told us that he had a reservation for only one room, and that the hotel otherwise was sold out. We might have shared the one room that he had for us, if he had not been one of the rudest and least-accommodating service employees I have ever dealt with. When we expressed frustration about the botched reservation, he blamed Hotels.com, claimed that it was not his fault, and stated that we (and others) have tried to gouge his hotel by booking through a "third party" rather than calling his hotel directly to reserve rooms. He refused to acknowledge that in today's world most people book hotels online, through websites like Hotels.com or Travelocity, rather than calling the hotel directly. He did not apologize for the lost reservation and he refused to do anything to try to rectify the situation. In fact, he even refused to wave a $15 "convenience fee." Because there were literally no other hotel rooms available in Sonoma or Marin Counties, we had to drive an hour to find somewhere else to sleep. Apart from the manager being rude and unaccommodating, the facility itself was unappealing and in poor condition. Do not stay here.
- Official Description (provided by the hotel):
- Located in the heart of California’s picturesque wine country, the Vagabond Inn – Santa Rosa is situated well to give you easy access to dozens of local wineries, and a short drive to San Francisco and Bodega Bay.With 100 spacious non-smoking rooms, we’re well equipped to provide you with a comfortable, relaxing stay. You’ll be able within arm’s reach of local attractions such as the Charles M. Shulz Museum, Downtown Santa Rosa, and easy access to highway 101. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, getaroom.com, Cancelon and TripOnline SA so you can book your Hotel Santa Rosa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Hotel Santa Rosa
- Comfort Inn Santa Rosa
- Santa Rosa Comfort Inn
- Hotel Santa Rosa CA - Sonoma County