I had the most painful, stressful and hideous experience before i even visited this hotel.
We're traveling with friends and needed to modify my reservation.
Instead of 3 nights (as originally planned) I wanted to stay ONLY one night.
I called the hotel directly, NOBODY seems to know what to do. There is NEVER a manager available.
They told me to call the next day during business hours so someone could help me.
I called the next day, same story. They tell me to call online reservations. I called online reservations and they re-directed me to call the hotel. I called the hotel to ask for a manager again, No luck. With a massive headache i decided to give it another day.
I called the hotel, again no manager and ODDLY enough the same guy answers the phone (for 3 days, whatever time i called). It is very hard to get this guy at the hotel to understand what i want to do: MODIFY my reservation. He tells me there is NO way he can modify anything. He promises me he'll put a note on my reservation.... How is that helpfull?
I called online reservations, they tell me they see the note, but No modifications can be made by them. They tell me the hotel has to do it directly.
On day 2 before my arrival, still the same situation.
I complained to online, I complained to the guy at the desk... they do not even try to give me any other options or ways around it. They kept on saying No modifications can be made, since they're sold out.
I suggested to cancel my current reservation (3 nights) and create a new one for 1 night only -as i asked from day one, when my journey with America’s Best Value Inn Santa Rosa started- They still said that was impossible.
After many headaches and a few Tylenolds I decided to give it a try myself.
I created a new reservation online for one night, and cancelled the one NOBODY COULD MODIFY.
Moral of the story: YOU HAVE TO DO EVERYTHING
(I hope they don't expect me to clean the room for them as well)
I am already hating just the idea to stay at this hotel.
I am Extremely disappointed at the customer service quality and manners they have.
I will be there this Saturday night 09/21/12
If this hotel is as bad as it looks online I am checking the out right away and you will hear and see my pics about it.
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- Also Known As:
- Americas Best Value Inn - Santa Rosa CA - Sonoma County