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“Great, quiet room with top notch king bed”

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BEST WESTERN Garden Inn
Ranked #8 of 25 Hotels in Santa Rosa
Roseville, California
Level Contributor
143 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Great, quiet room with top notch king bed”
5 of 5 bubbles Reviewed April 8, 2013

We've stayed in this hotel 3 times now, and each time it gets better. This time, on a Saturday night we had a large room with an excellent, nicely firm king sized bed. The room and bathroom were spotless. The carpet is even comfy. The shower and toilet room has a great ceiling spot heater that works fantastically. The complimentary toiletries are nice, and the refrigerator and microwave work perfectly. The heater was pleasantly quiet and works perfectly.

The office staff are so friendly. We did not eat at the on-site cafe but the prices are really reasonable. We will definitely stay here again.

Room Tip: Make sure to stay towards the back of the property near the pool and cafe. The bottom floor is nice...
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ougeekgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donadidit44, Manager at BEST WESTERN Garden Inn, responded to this review, April 10, 2013
I am happy that you keep returning to our property. We look forward to your next stay. I am glad that we meet your requirements. Next time you come, have breakfast in our garden cafe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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634 reviews from our community

Traveler rating
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    124
    44
    30
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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  • English first
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English first
seattle
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed April 7, 2013

We are traveling for a funeral and visiting a son soon to be deployed. The hotel suggested by our friends in Santa Rosa was another one but we chose Best Western because we are members and also would have 2 stays toward the free night. We have several complaints. Yes, I am upset.
1. We have always appreciated the free continental breakfasts. When we asked about it after checking in, we were informed NO BREAKFAST.
2. Last night there were two men outside our window shouting at each other FU for over an hour. I was very frightened. I finally called the desk. She sounded blase and eventually came to ask the men to go inside. The problem was that they were right next to us. The fighting continued.
As a result I did not get much sleep.
3. Called the Customer Care to ask about the advertised FREE BREAKFASTs and I was told the breakfasts just have to be available. WOW Not what it implies on the website. She just said, "Sorry. Is there anything else I can do?"
Most customer care would be concerned about the client- a reduced rate or a few points would have assuaged this client.
4. Also when I mentioned the 3 Free Night offer, she told me it had to be 3 separate stays. Yes, that is imbedded in the ad but one has to read thoroughly and when advertised on tv, the 3 nights equal a free stay are emphasized.

Next time we will take our friends' advice and stay where people who live in the area know best.

Check in was smooth. Cleaners friendly.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Cleanliness
Review collected in partnership with Best Western

Helpful?
Thank pmalatesta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donadidit44, Manager at BEST WESTERN Garden Inn, responded to this review, April 10, 2013
Thank you for completing your online comments. Please accept my apology for the rude guest that you had outside your room. Sorry you did not get a good night sleep. I just wished you would have let us know earlier. we ask guest one time to be quite. Second time they are asked to leave.
As far as the breakfast, our cafe is very reasonable. Having the cafe gives our guest the option to
purchase a hot meal, cooked tho order. Hotels that offer a continental breakfast, little do you know
you are paying a higher rate for the room, to cover the cost of the continental breakfast. Again sorry you are upset,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Bend, Oregon, Usa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 3, 2013

Great hotel. Rented a suite in the back, where it was quiet. Our granddaughters slept on queen sleeper sofa in the front room while my wife and I had a peaceful night in the bedroom on a King. Definately will be staying there again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donadidit44, Manager at BEST WESTERN Garden Inn, responded to this review, April 4, 2013
Thank you for your response, I am glad you and your granddaughter got a good night sleep.
We look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
121 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed April 2, 2013

First time at this hotel . It was appealing for the fact that it doesnt look like your run of the mill hotel . Look was more like cottages . There are 5 structures and 2 pools . A small cafe in the middle of the grounds . Ample parking and well kept grounds . I had a single with a king bed . Decent furnishings and room was clean . Note about bathroom , was quite tiny but was functional . Bathroom is just that , what more do you need ? Had a shower stall and not a curtain , nice ! A few eats close by , went to one but was closed so I ate at Dennys , so so . What I did not like was the cafe for the reason you have to pay ! No continental breakfast ! Small but clean and has 12 tables . Had the eggs and hashbrowns simple but good as was the service . Warm reception and easy check-in . Would stay there again .

Room Tip: Pay at cafe no continental breakfast .
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bunky-68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donadidit44, Manager at BEST WESTERN Garden Inn, responded to this review, April 3, 2013
Thank you for your response. I do appreciate your input. Our property is very different from most
hotels. We are an older property, but we do maintain everything, and keep doing updates. Right now we are remodeling the garden area. As far as the breakfast, we kept our prices very low. So you can have a nice hot breakfast, cooked to order. I happy to hear that you did enjoy your food.
We look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 29, 2013

The hotel is like a motor lodge and way overpriced. The king room was spacious but old and smelled like a vintage clothing store. I left the door open for air but the room still had a bad smell. The t.v. was big but the reception was horrible...the whole experience was frustrating, especially for the price. I'd definitely pass on this hotel unless you got a really, really good rate.

  • Stayed March 2013
    • Location
    • Rooms
    • Cleanliness
Helpful?
1 Thank Ctbenv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donadidit44, Manager at BEST WESTERN Garden Inn, responded to this review, April 11, 2013
Thank you for your survey. If the room smelled,a and the TV did not work, why did you not let us know. We would have been more than happy to move you to another room. Sorry you were so frustrated Please when in the area give us another chance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 27, 2013

The young lady at the front desk went above and beyond to see that we got the room that suited us best. She took the time to see we got a room that was quieter and larger that the one we first were booked in. We would certainly stay here if where at in the Santa Rosa area again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Sparky1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donadidit44, Manager at BEST WESTERN Garden Inn, responded to this review, March 29, 2013
Thank you for staying with us, we appreciate your comments. I am happy that we made your stay
as comfortable as possible. We try to listen to what are guest would like, as far as room type, and the area that suites them. In your case we were able to assign you a rooms that suited you.
Again thank you. We hope to see you in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Oregon
Level Contributor
233 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed March 23, 2013 via mobile

The rooms are large, and decorated well, we found our room clean and was very comfortable. Large screen hd tv was appreciated. Our next door neighbors were noisy but eventually settled down and we had a great sleep. The grounds around the motel were well kept up and looked great. The ice machine closest to our room did not work but the one up by the office worked fine. Keep up the good work and we will be back again.

Stayed March 2013, traveled as a couple
Helpful?
Thank GuyWagon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donadidit44, Manager at BEST WESTERN Garden Inn, responded to this review, March 29, 2013
Thank you for completing the survey . We do appreciate your business. I am glad you found your
room to be satisfactory. and that you found your room to be large, and well decorated. Sorry you had loud neighbors. I wish you would have called the office to let us know. We would have made sure that they kept the noise down. Please when in the area come see us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Garden Inn

Property: BEST WESTERN Garden Inn
Address: 1500 Santa Rosa Ave, Santa Rosa, CA 95404-5428
Phone Number:
Location: United States > California > Sonoma County > Santa Rosa
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Santa Rosa
#3 Family Hotel in Santa Rosa
#5 Business Hotel in Santa Rosa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Garden Inn 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Tour the Sonoma Wine Country while staying at this beautiful, garden setting Santa Rosa hotel.The BEST WESTERN Garden Inn, located in Santa Rosa, California features 79 guest rooms and a beautifully landscaped quiet garden. Hotel guests are only minutes from Sonoma Wine country and all of the area attractions which include the Sonoma County Fairgrounds, the Russian River Redwoods and downtown Santa Rosa.All spacious well-appointed guest rooms come equipped with a microwave, refrigerator and high-speed Internet access. Guests can start the day off with breakfast at the coffee shop located on the hotel premises. The BEST WESTERN Garden Inn also features two outdoor seasonal pools, dry cleaning services and free parking.Families will appreciate being only one mile from the Snoopy Museum. The Luther Burbank Gardens and the Jesse Peter Native American Art Museum are also close to the hotel. Make a reservation today and save at the BEST WESTERN Garden Inn. ... more   less 
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Also Known As:
Best Western Garden Hotel Santa Rosa
Best Western Santa Rosa
Santa Rosa Best Western
BEST WESTERN Garden Inn Santa Rosa, CA - Sonoma County

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