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“Do not stay here”

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Extended Stay America - Santa Rosa - South
Ranked #22 of 25 Hotels in Santa Rosa
Ontario, California
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Do not stay here”
1 of 5 bubbles Reviewed June 26, 2012

I booked a block of rooms and had nothing but trouble.
There was no toilet paper and they said they had no time to get any.
No sheets on the beds and they said they had no one to give them to us or put them on.
Panties, condoms, earrings and nailpolish on the ground in the hall way
Trash overflowing in the bins
Fridge drained water on the floor
A dog kept running into the rooms and Front Desk would do nothing
Kids were running up and down the halls yelling
Domestic assault on second floor
No dishes in the room - none offered as replacement
Manger never returned calls and may not even have been on the property
Someone on the third floor threw an iron thru a car window below.
Roach climbin on wall
No roll aways as promised - had to rent more rooms
Fire alarm had a plastic bag taped over it so it would not sound.
Hotel is not safe, clean or managed correctly

Room Tip: Go somewhere else
See more room tips
  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank torreytwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Santa Rosa - South, responded to this review, July 16, 2012
I recently received a copy of your review of the Extended Stay America- Santa Rosa South. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies.

I do appreciate the opportunity to provide an explanation regarding the issue you described. I truly understand your aggravation and the inconvenience you experienced. The circumstances you have detailed are, of course, unacceptable and highly regrettable. It is our goal to provide a pleasant and relaxing environment where our guests can feel at home when they’re away from home. And we recognize that in order to achieve that goal, we must provide outstanding service.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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71 reviews from our community

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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
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Additional Information about Extended Stay America - Santa Rosa - South

Property: Extended Stay America - Santa Rosa - South
Address: 2600 Corby Ave, Santa Rosa, CA 95407-7867
Phone Number:
Location: United States > California > Sonoma County > Santa Rosa
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #22 of 25 Hotels in Santa Rosa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Santa Rosa - South 2.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Extended Stay Santa Rosa
Santa Rosa Extended Stay
Extended Stay America - Santa Rosa - South CA - Sonoma County

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