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“Disappointed. Could have been better.”

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Hilton Sonoma Wine Country
Ranked #5 of 25 Hotels in Santa Rosa
GreenLeadersGold level
West Point, Utah, United States
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Disappointed. Could have been better.”
Reviewed June 29, 2013

I was super excited to find a hilton within my budget using my government discount...but in the end I would have been happier with a more typically budget friendly hotel. I was traveling with small children and thought breakfast "in room" was just going to be a great treat...NOT. It's room service..so mcdonalds was my breakfast. Wi-fi was not included...it's 9.95 per day. The desk did comp me wi-fi for the night tho. That was nice. I just felt like I was being nickle and dimed and it just wasn't my style. The room was nice, of course. Large and spacious. It did have the best temperature controls of the five hotels I stayed in. I was able to run the fan the entire time and set a temperature. LOVED that! Good location, beautiful, and close to freeway.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annette J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this review, July 1, 2013
Please accept our most sincere apologies that we did not create the experience you deserved as a valued guest. We are truly disappointed that your experience was not as you had hoped. While we do charge for guest room Internet access, as you mentioned, wireless service is complimentary in all public areas. We value the feedback you've offered and thank you for your review. Please know that we will share this with everyone here to improve in all ways.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 28, 2013

Had a living social coupon for a one night stay with 2 wine tastings. Staff was very helpful in showing us the area and how to get to the tastings. Restaraunt was really really good. not one complaint. the drinks were good, food was amazing, and wine was great.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank classiccomedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this review, July 1, 2013
We couldn’t ask for a better review, thank you! Ensuring an excellent experience is paramount to all of us at the Hilton Sonoma Wine Country Hotel and it is wonderful to hear that you had such a positive encounter. Your kind words will be shared with everyone. We value your feedback and hope to see you again for your next visit to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 27, 2013

Upon our arrival we were informed that the two queen beds bedroom we have booked through a third party was not available. They shameless blamed the third party company even though they recognized that our reservation was for a two queen beds bed room when we complained about the situation. Sure blame who is not in the room. They offered an extra bed to be brought into the room, which we accepted since it was almost midnight. That bed was disgusting. The mattress was visible after the night of sleep because the sheets moved and it had a million stains. They then charged extra, though it was not mentioned at the reception upon check-in or check-out.

We paid almost $200 to sleep in a extremely thin full of stains mattress in a really worn out bedroom.

Next time I will stay in another hotel in the wine country. There are plenty options.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EDPR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this review, July 1, 2013
We appreciate you sharing your experience. It is terribly disappointing to read when a guest feels their expectations weren't met in all ways and we regret that we missed the opportunity to create a better stay. Unfortunately we cannot comment in this forum regarding any third-party booking sites but we apologize if you were inconvenienced in any way. It is also disappointing to learn that you experienced any issues with your guest room. This is not the type of encounter we would expect for any of our guests and your comments will be shared with our housekeeping associates. We hope you will visit us again for a stay that exceeds all that you are looking for. Thank you for your time and candid review.
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Chicago, Illinois
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 26, 2013

The hotel is right off of the main artery through Sonoma, so the location can't be beat. We used the hotel for breakfast, one dinner, sleeping, and showering. For all of those things it was very good. It is a very pretty property - the rooms are a bit dated, I grant you, but for the price and the location this place is great for touring Sonoma.

Stayed June 2013, traveled as a couple
Helpful?
Thank danhenry11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this review, July 1, 2013
We can’t think of a better getaway than exploring Sonoma and all of the amazing attractions in the area. Thank you so much for sharing your review and appreciation of the Hilton Sonoma Wine Country Hotel. Our location truly does provide easy access for getting around and we are delighted you enjoyed your time. It would be our pleasure to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eureka, California
Level Contributor
150 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed June 25, 2013

This hotel is really worn out. The staff wasn't a lot better. Check is was poor, the guy kept playing on his phone. The room just smelled and the weeds were pretty tall out side our window. Really had no amenities. Paper cups for coffee. In fact after staying there, I returned my Hilton American Express card and will not stay at another Hilton. There are much better hotels for the price in Santa Rosa. I have stayed here a lot over the years, but it really is a motel six

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank humboldtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this review, July 1, 2013
Thank you for your candid feedback. It is our single most important priority to ensure excellent service so we are certainly troubled by the details you have provided. Please know that someone is always available should you require anything during your stay. We will share your comments with management as we are continuously working to improve our guests' experience and to provide the best possible services to all. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 23, 2013

We chose this hotel because it was close to family. Our room was an upgraded pool lanai room which we enjoyed a lot due to having family join us at the pool. The rooms are average, convenient mini fridge, nice TV etc... In Hilton's usual fashion however there just doesn't seem to be anyone paying attention to the details. The property has peeling paint from the deck to the trim and entire exterior. Maid service didn't happen on day in spite of me calling to request it. The screen door sticks, tables outside on the lanai were never cleaned and not cleared of glasses and things for the duration of our stay (3 days). Hilton isn't my favorite for this reason because its I feel high priced without any attention to detail.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 974Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this review, June 24, 2013
A visit with family can be such a special time and it is great to know that you enjoyed your guest room accommodations with full access to the pool via your lanai. Please know that we highly value all of the feedback that we receive from our guests and regret that you felt your entire stay did not reflect the high standards you deserve. Your comments will be shared with our Housekeeping and Maintenance associates to ensure that all is at its best for future stays. We sincerely regret any inconveniences and hope you'll allow us the chance to welcome you back again. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocklin, United States
2 reviews
Reviewed June 21, 2013

We had a wonderful stay that was relaxing and a lot of fun! We arrived early and they had a room available for us. The room was clean, quiet and the bed was oh so comfy! We swam in the pool and hit the hot tub, both a good experience since they were very clean and proper temperatures. I had a massage and it was the perfect perk to this weekend. The restaurant/bar was fun and the food was excellent. We had a wonderful time and we will definitely be back!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Daniel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSonomaWineCtry, General Manager at Hilton Sonoma Wine Country, responded to this review, June 24, 2013
A spur of the moment trip can be such a great way to relax! Thank you so much for your lovely review of the Hilton Sonoma Wine Country Hotel. It is our pleasure to comfortably accommodate all of our valued guests and it is great to know that you not only enjoyed your guest room but also our heated pool and whirlpool. A pampering massage sounds heavenly! We look forward to welcome you back again for another amazing experience, thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sonoma Wine Country

Property: Hilton Sonoma Wine Country
Address: 3555 Round Barn Blvd, Santa Rosa, CA 95403-1763
Phone Number:
Location: United States > California > Sonoma County > Santa Rosa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Santa Rosa
#6 Business Hotel in Santa Rosa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Sonoma Wine Country 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
The Hilton Sonoma Wine Country hotel is the perfect California retreat. Set in the midst of 13 acres of private land, the hotel boasts panoramic views of the Santa Rosa Valley. Enjoy our spacious and modern guest rooms, and take advantage of complimentary local wine tastings on Friday evenings. Our stunning indoor and outdoor event space is perfect for weddings and conferences. Dine at the Nectar Restaurant & Lounge, featuring wine country cuisine, created from the finest local produce. ... more   less 
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Also Known As:
Hilton Sonoma Wine Country Hotel Santa Rosa
Hilton Hotel Santa Rosa
Hilton Santa Rosa
Hilton Sonoma Wine Country Santa Rosa, CA - Sonoma County

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