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“Great customer service!”

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BEST WESTERN PLUS Wine Country Inn & Suites
Ranked #10 of 25 Hotels in Santa Rosa
Sacramento, California
1 review
“Great customer service!”
4 of 5 bubbles Reviewed January 20, 2014

Booked a room online and when we arrived at the hotel I asked for an upgrade since it was a 'special' night. No problem said the nice clerk. We went up to the room and to our surprise it was a suite! Large jetted tub, large walk-in shower, mircowave, fridge, good hot breakfast, fitness room. We highly recommend this conveniently located hotel with a drive-thru Starbucks right next door. Great cookies at the front desk too!

Room Tip: We were facing the main street and it was still very quiet.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanuckInSac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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443 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
El cerrito, United States
1 review
2 of 5 bubbles Reviewed January 20, 2014

Don't stay here unless you have no choice: Poor food, uncomfortable bed, bad shower. But it's close to the freeway off ramp. The price is not justified. Stay elsewhere or be disappointed by the experience

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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South San Francisco, United States
2 reviews
4 of 5 bubbles Reviewed January 20, 2014

Good location and easy route on 101, Close to downtown area and restaurants, shopping malls & plazas. The town is slow paced with nightlife outside of town (ie. Rohnert Park-Graton casino). The hotel should have a GIANT sign at their driveway entrance-could hardly see the little sign posted. We missed the entry twice even though we knew it was across the street from he gas station.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Helen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, California
1 review
5 of 5 bubbles Reviewed January 17, 2014

Walked in to check in and there was four ladies waiting to check in in front of me. There was a gentleman who was in the back room who noticed the line and immediately came out to help me. His name was Todd or Tom, I believe and he was super cool and friendly. I ended up getting an upgraded room with a jacuzzi tub and it was AWESOME. DEFINITELY the highlight of my weekend and will definitely be repeat customers.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mvp4u2nv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sweden
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed December 31, 2013

Stayed here for two nights while touring Sonoma and Napa. Although there was nothing wrong about this hotel, it left us with a very bland feeling. The service was not very engaging, and the room needed some further maintenance. When we told the staff member checking us out that certain things did not work, he simply said "OK...", and sounded very tired, Compared to other hotels in this region, it is not the worst, but it is also very far from some of the better hotels we have tried in both Napa and Sonoma over a number of years. We would consider coming back, but it would not be our first choice.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xp01321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, New York
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed December 27, 2013

My daughter moved 3,000 miles to settle in Santa Rosa. It was our first visit and we wanted to stay somewhere close to her new home and chose this Best Western. We are Best Western rewards members and have never been dissapointed with our stays. This was no eception. The service was friendly, the room was great and the location was perfect. (Next door to a Starbucks). The only negative was that the balconiy and the stairways appeared not to have been swept in days and when they finally were, there were still remnants t=of paper and butts remaining. I point this out due to the contrast with the beutiful gardens surronding the facility. We'll be back though.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vicHowHike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 20, 2013

This hotel is very clean and comfortable! The spacious rooms have a flat screen T.V. with patios and balcony's. It is a pet friendly hotel. I paid 20.00$ for my dog for the entire stay. The entire staff is awesome, always helpful and friendly. This is where I enjoy staying most when in the Santa Rosa area!!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ecave11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Wine Country Inn & Suites

Property: BEST WESTERN PLUS Wine Country Inn & Suites
Address: 870 Hopper Ave, Santa Rosa, CA 95403-1611 (Formerly Holiday Inn Express Santa Rosa)
Phone Number:
Location: United States > California > Sonoma County > Santa Rosa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 25 Hotels in Santa Rosa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Wine Country Inn & Suites 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Welcome to the heart of the Sonoma Wine Country! The Holiday Inn Express Hotel Santa Rosa is available to serve the needs of both corporate and family travelers. We are within minutes of 30 major wineries including Kendall Jackson, Korbel & Rodney Strong. Our location is just three miles from Charles M. Schulz (STS) Airport, 20 miles from Calistoga and The Napa Valley, and 55 miles from the city of San Francisco. For you Peanuts fans, the Charles M. Schulz Museum & Ice Rink is only one mile from our front door! Race fans can enjoy a short 20 minute drive to Infineon Raceway. All rooms include our expanded hot American Breakfast featuring our famous cinnamon rolls. We also have two separate conference room facilities that can accommodate up to 115 total attendees. Catering is also available. Please call for details. We offer an outdoor heated pool, zen garden and courtyard. Please call hotel for pet policies.All rooms have free high-speed Internet access, microwaves, mini-refrigerators, coffeemakers, irons and ironing boards, hair dryers, a private patio or balcony and an exterior entrance. We look forward to having you as our guest very soon! Thank you for choosing to Stay Smart! Credit card and valid ID required for all check-ins. ... more   less 
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Also Known As:
Best Western Plus Wine Country Inn And Suites
Best Western Plus Wine Country Hotel Santa Rosa
Holiday Inn Santa Rosa
Santa Rosa Holiday Inn
BEST WESTERN PLUS Wine Country Inn & Suites Santa Rosa, CA - Sonoma County

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