I have stayed at this Hotel 3 times before. So I had no Worries in booking resv. This time however, it seemed they could get nothing right. I booked 3 weeks in advance and adding I more room about 9 days before check-in. I asked that they be rooms ajoining which they told me right away they didn't have or, side by side. and that they said they could do. One group was skydiving that day and one group was attending a wine club celebration at a local winery. So we checked in at two different times. We found out later that one group was in the front building, and the other was 3 buildings away. ok we can live with that, but, the biggest problem was, we asked for 2 king beds in each room. ours had a king and dbl. and the other room had 1 king, which left people sleeping on the floor, as by then all rooms were sold out. Upon check-out the next day, I inquired WHY? Nothing to my resv. was done right. And we asked to see the mgr. As they had gone on the computer to see what we had reserved, and at that point could not give us an explanation. So all this time they kept saying the manger was on the phone and would deal with it later. I think what bothered me the most was when I had told them exactly when I made the resv. and what I had wanted, you know they give that look like, yeah sure, now your asking for it. But, when they both looked it up , they had nothing to say, not even an apolgy, just kept saying when the manger gets off the phone she will deal with it . We didn't wait around, because I knew no one was coming out. So beware in the summer when things get really busy. And by the way, I did call and confirm everything the night before we were to check-in.
- Official Description (provided by the hotel):
- The Sandman is a mythical creature who brings good dreams by sprinkling magical sand on the weary eyes of those sleeping. In the city of Santa Rosa, the Sandman is a new incarnation of a roadside inn that brings a warm and offbeat experience to weary travelers. Situated at the northernmost edge (nearly within shouting distance of Sonoma's wineries) the Sandman's muted colors, warm woods, and relaxed design will welcome you in. Sink into the casual comfort of the lobby, lounge by the pool, or enjoy a local brew at Sandman's new poolside bar. ... more less
- Reservation Options:
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- Also Known As:
- Sandman Hotel Santa Rosa
- Sandman Motel Santa Rosa
- Sandman Santa Rosa, CA - Sonoma County