First impressions are EVERYTHING....and our first impression was unfavorable. The first sight we saw when entering the hotel was several employees gathered in the lobby, sitting on couches with their feet propped up on the the furniture....our presence did NOT deter the posture in the slightest. Next, we stood at the desk for awhile awaiting the "concierge" who was no where to be found. When he appeared, it seemed as if we woke him up.....not a good first impression. With regards to the breakfast, we were stunned by the lack of choices...far less than past experiences. On top of that, it was not appealing.....and we are not picky eaters. As consumers, we completely understand the need for cuts when/where needed, however, professionalism should never be sacrificed. We are Choice Hotel members and will continue to use your facilities in other cities. However, we will not be using this facility again.
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- Also Known As:
- Quality Inn And Suites Santa Rosa Wine Country Hotel Santa Rosa
- Quality Inn Santa Rosa
- Santa Rosa Quality Inn
- Quality Inn And Suites Santa Rosa Wine Country CA - Sonoma County