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“Disappointed”

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Quality Inn and Suites Santa Rosa Wine Country
Ranked #18 of 25 Hotels in Santa Rosa
Reviewed July 12, 2013

First impressions are EVERYTHING....and our first impression was unfavorable. The first sight we saw when entering the hotel was several employees gathered in the lobby, sitting on couches with their feet propped up on the the furniture....our presence did NOT deter the posture in the slightest. Next, we stood at the desk for awhile awaiting the "concierge" who was no where to be found. When he appeared, it seemed as if we woke him up.....not a good first impression. With regards to the breakfast, we were stunned by the lack of choices...far less than past experiences. On top of that, it was not appealing.....and we are not picky eaters. As consumers, we completely understand the need for cuts when/where needed, however, professionalism should never be sacrificed. We are Choice Hotel members and will continue to use your facilities in other cities. However, we will not be using this facility again.

Room Tip: Poor service....rooms need updating....bring your own bath towel if you prefer "coverage"...
  • Stayed: July 2013, traveled with family
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1  Thank 0001DogzRule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (173)
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90 - 96 of 173 reviews

Reviewed May 14, 2013 via mobile

While travelling the entire state of CA on business, hotels can sometimes be a pain.

My first priority is safety and second is value. I have already checked the prices of every hotel in Santa Rosa.

This one IS in a safe location and fairly priced. The rooms are always clean and spacious. The beds are great! I don't need the Marriott for a good nights rest.

  • Stayed: May 2013
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5  Thank TeethWhiteningLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

I stayed one night at this location. I have stayed at Choice Hotels in the past and have watched the entire chain go down hill. This location is a great example. Location off the 101 freeway was great. Close to 2 shopping malls, but limited restaurants in the area. Front Desk service at check-in was poor. Nice guy, but no personality. He was in the middle of eating his Chinese Take Out and felt sorry to disturb him. Room was what I expected. It was clean and very average. The overall hotel was just average. Had the a-typical AM breakfast. Check out went better as I got my email receipt. Wouldn't have stayed at this location if for the fact that Santa Rosa, CA has very limited number of Hotels/Motels and prices of the other name brands was too high.

  • Stayed: April 2013, traveled solo
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1  Thank Bjaysfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2013

Staff was unattentive, there was previous guests trash left in my rooms, desk/table was wet, room not clean. Not all rooms have fridge/micro wanted to upgrade but they would not accommodate. I am a diamond member stay at Choice hotels about once a week. This was by far the most disappointing Choice hotel I have stayed at. I will not be back to this location.

  • Stayed: March 2013, traveled on business
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2  Thank JohnnyG888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2013

Over the weekend, hubby and I met dear friends from Maine for a Napa-Sonoma wine country visit. We took a three-night rental in a lovely home in Santa Rosa, but the night prior we needed just a clean, comfy property that would accept our two min pins (miniature pinschers). The rate was fine, with each dog adding $15 per night to the total cost. When I looked up the property online, Quality Inn called it the *new* Santa Rosa Quality Inn. Well, they may have rebranded, but the property is by no means *new*. Granted, we were given a *pet* room. The carpet was stained in places (understandable) and there was just this faint odor to the room. We checked in at 1 a.m. and were out by 9, so we made do. Also, the property has a 15-pound maximum weight limit posted for pets, but we saw one party exit a room with two dogs that were well over 100 pounds each! So if you travel with your four-legged loved ones, don't hesitate to ask if they'll take larger ones. From what we've seen, they will!

  • Stayed: April 2013, traveled as a couple
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Thank pilotgirl310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2013

An older facility in need of a renovation. Some cosmetic renovation has been done but needs more. Light switches only worked sometimes, toilet (not the seat!) was loose. Room was clean and breakfast was good. But for the money, there are better deals in Santa Rosa.

  • Stayed: April 2013, traveled with family
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Thank R F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013 via mobile

I was a bit concerned with the negative reviews but found this hotel worth the $75 night I paid. I felt perfectly safe walking the 15 minutes to get to a nice store and restaurant area. The free breakfast was more than just the basics and the free wifi worked fine. It is a little dated but very clean.

  • Stayed: March 2013
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3  Thank travelmarcia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn and Suites Santa Rosa Wine Country

Address: 3000 Santa Rosa Ave, Santa Rosa, CA 95407-7905 (Formerly Pacific Inn and Suites)
Phone Number:
Location: United States > California > Sonoma County > Santa Rosa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #18 of 25 Hotels in Santa Rosa
Price Range: $113 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn and Suites Santa Rosa Wine Country 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Quality Inn And Suites Santa Rosa Wine Country Hotel Santa Rosa
Quality Inn Santa Rosa
Santa Rosa Quality Inn
Quality Inn And Suites Santa Rosa Wine Country CA - Sonoma County

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