I had booked and later cancelled a reservation at Booking.com, but I was charged for the stay on my credit card, as if I had been a no-show. I called and faxed my cancellation notice to Mike at Vintners, and he promptly emailed me with his apology for the oversight and took care of the situation immediately. That is what separates a 1st class business from the rest. I appreciate his timely response and wish all businesses were as responsible. I will definitely book with them again when I reschedule my trip next year.
Thanks, Mike for your professionalism.
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- Also Known As:
- Vintners Hotel Santa Rosa
- Vintners Santa Rosa
- Vintners Inn Santa Rosa, CA - Sonoma County