We stayed here to celebrate our anniversary and was truly pleased during our stay. The room is exceptional! It was large and beautifully decorated. The grounds are intimate and gorgeous. We got a deal from Travelzoo and it was well worth it. The only complain I would have during our stay was the neighbor upstairs. Being on the bottom floor, we know we were going to tolerate heavy footsteps but dragging the metal chair through the stone patio was a bit much. Good thing it soon stopped and all we had left was heavy footsteps.
Vintners inn management pride themselves with high quality customer services and they have every right to be. During our stay, everyone from the hotel was friendly and helpful. However, I do believe this pride might have prevent them from accepting the occasional mishaps. I had a terrible experiences on the phone with one of the front end staff before the trip. I emailed the management and asked for explanation. They quickly assume the fault was mine alone. While I understand there are many rude and obnoxious customers out there looking for opportunities to scheme a freebie, assuming your customers is wrong right off the bat was unheard of. It had really tainted my experiences with them. I do believe it was one of those rare occasions when people are under-pressure or simply just having a bad day, because I think they had try their very best to make sure our stay was nice and pleasant. I thank you for such an effort and look forward to another visit!
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- Also Known As:
- Vintners Hotel Santa Rosa
- Vintners Santa Rosa
- Vintners Inn Santa Rosa, CA - Sonoma County