My husband purchased a TravelZoo voucher for a night at Vintners Inn that included $100 dining credit at John Ash & Co., the on-site restaurant, plus tasting passes for two for three wineries, a split bottle of wine in the room, and continental breakfast. The value was $450 with a base value of $199. The stay was good Sunday through Thursday only. Unfortunately, I was unable to take time off work for take advantage of the promotion prior to it expiring. Since then I have been laid off and now I have plenty of time, but not so much discretionary income.
I called the Inn to see what they could do for me. Turns out they would not honor any of the promotional offers and would only apply the $199 towards a room; however, their cheapest room was $235 plus tax. I asked if we would use the voucher in the restaurant instead, and they steadfastly refused. I don't understand this. They have our money, but they won't let us use the credit as we see fit. I was completely turned off by their lack of customer care. I explained my situation, but apparently the people at Vintners Inn have no heart.
My unemployment situation is temporary, but my disappointment in this property will last much, MUCH longer. Very short-sighted way of dealing with customers in my opinion.
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- Also Known As:
- Vintners Hotel Santa Rosa
- Vintners Santa Rosa
- Vintners Inn Santa Rosa, CA - Sonoma County