Just checked in with a reservation made thru Amex FHR. Staff is very friendly and attentive, and the view from the restaurant is beautiful. But it all went down hill as soon as I entered my “Ocean View” room, which had less ocean view than any partial ocean view rooms I have been to. To make it worse, the rest of the view is the parking lot and construction.
I have had to ask to downgrade me to a partial ocean view room, hoping that at least it will have a better view for the non-ocean part.
The staff has been great (smooth checkin, quick pressing service, restaurant staff checked in about pulling down the shade when they saw that the sun was in my face, etc...) which is why I gave it 2 stars. But anyone coming to enjoy the Santa Monica ocean view will be sorely disappointed.
- Free Wifi