This lovely hotel on the beach is wonderful. The service and staff are excellent. From front door, to check in to concierge to housekeeping, everyone is smiling, welcoming, friendly and professional.
The only thing that could be improved is the wifi/ISP which is terrible! But even this was overcome by Tim, the concierge who helped me with my computer and phone settings to improve my wifi connection.
Dear T1313XFcarolc,
Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay with us at the beach. We are so happy to hear that the service and staff were especially top notch during your stay.
We look forward to welcoming you back soon.
Sincerely,
Charlie Lopez-Quintana
General Manager
We stayed 7 nights in Room 726, a gorgeous room, very comfortable, spacious and well-appointed. The hotel is perfectly situated for access to the beaches, Santa Monica Pier and downtown, all within easy walking distance. Very friendly and efficient staff at all times and in all places, quite outstanding - thank you!
A first morning breakfast order arrived cold in our room, and as no-one from management responded to our complaint, we decided to eat out thereafter. You can get a good breakfast at half the hotel price ($50 out, $120 in the hotel) at the nearby Cora's Coffee Shoppe on Ocean Avenue.
Very pleasant outdoor terrace with small pool and jacuzzi, a great place to relax looking over the beach with the Pacific beyond. On the downside, the rooms lack balconies which is a pity in this location - and with the S Californian sunshine.
We had drinks in the next-door Shutters On The Beach (under the same ownership as the Casa). This has a little more relaxed, less formal vibe than the Casa and might well be our choice next time.
Even so, we had an excellent stay at the Casa Del Mar bar the breakfast experience and the excessive pricing of the beverages - e.g. $62 for a fairly ordinary bottle of wine, 1litre water $10. For this reason our top hotel remains The Peninsula Bangkok - sheer perfection!.
Dear n0rbr8ck,
Thank you for taking the time to let us know about your recent stay. We are glad that you enjoyed your experience overall, and appreciate your constructive feedback as we continue striving for excellence.
We hope to welcome you back soon.
Sincerely,
Charlie Lopez-Quintana
General Manager
The rooms were perfect in every way. Clean, comfortable, quiet. Great location on the beach and close to the pier. But the spa... the spa was incredible! I get regular massages at home but this was the best massage I have ever experienced. You’ll walk away a new person! I believe my masseuse was Jai. He was incredible! I spoke with another guest in the lounge and she said all of the providers are fantastic! I also had a fantastic facial. If you choose Casa Del Mar I highly recommend scheduling a spa service. You won’t be disappointed.
Dear N2508XQmichellec,
Thank you for sharing your thoughts. We are thrilled that you enjoyed your experience with us. We are delighted to hear that your spa experiences were a standout and it enhanced your stay with us.
We look forward to your return.
Sincerely,
Charlie Lopez-Quintana
General Manager
We have stayed here multiple times and will continue to come back. The service is absolutely top notch, from the greeting at the door, to the helpful nature front desk, handing out towels and bottles after a run on the beach...I could go on. Rooms are generous in size, high quality bedding and bath. Nothing beats looking out of your window every morning to see those waves crashing on the beach...added bonus!
Dear JeffS413,
Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay with us at the beach. We will relay your kinds words to our staff and let them know you think they provide great service.
We look forward to welcoming you back soon.
Sincerely,
Charlie Lopez-Quintana
General Manager
This hotel is amazing. Its located by the beach in Santa Monica so you can walk the boardwalk, relax at the pool or the beach & even enjoy the spa!
The bar & restaurants are great! They have alot of variety & even a Sushi bar inside Catch!
The GM Charlie & his staff are the best. Amazing outstanding service & the best rooms & wifi.
Its my home away from home!
There is a gym & business center on site!
You must visit the new store Wheat inside! You will find the latest fashion trends & amazing gifts to bring home!
I give Hotel Casa Del Mar 5 stars from the amazing staff, service, food & wine you will not be disappointed!!! See you soon!
Dear Hawaii B,
Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay with us at the beach.
Thank you giving me a personal shout-out as well as all of our staff here. Your kind words go a long way.
We look forward to welcoming you back soon.
Sincerely,
Charlie Lopez-Quintana
General Manager
